Published by Siemens Healthineers

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Why should I report an Issue with MRI Scan Experience?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Siemens Healthineers to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact MRI Scan Experience image 1 contact MRI Scan Experience image 2

MRI Scan Experience Customer Insights

1. Also when I did an mri with your app it showed my common sense a little on the low side so maybe it needs to be checked out by one of your techs.The next update you're going to have screen readers support and that's final.

2. Only wastage of time and internet data.I've had many MRIs over the years and found the info in this app accurate to my personal experiences.

3. I just recently got my doctorate last week from another app here on the play store and they referred me to this app with the mri thinking it would be a great fit for my Dr.

4. Nice.Brilliant for preparing kids for what can be a scary experienceI like this app very informativevery very bad.

5. 👎👎The worst appPls plz download everyone...this is nice.

6. Oh and no excuses of why you can't.Worst app, there is no pathology, protocols, positioning and even planning In the app.

7. Office so my question is do you have a more of an advanced mri app I can download.

8. I just feel that I'm more advanced than what this offers me here in this app.

9. Umkay.

10. Gents and children.

Steps to Troubleshoot & Fix MRI Scan Experience Issues

1. Fix MRI Scan Experience Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart MRI Scan Experience: Restarting the app will resolve most errors.
  2. Update the MRI Scan Experience App. Here is how:
    1. On Android goto PlayStore » Search for "MRI Scan Experience" » Open MRI Scan Experience » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MRI Scan Experience » click "UPDATE".
  3. Clear MRI Scan Experience app cache: Clearing cached data will force your app to retrieve the latest data directly from MRI Scan Experience servers.
    1. On Android, goto Settings » Apps » Select "MRI Scan Experience" » click Storage » click "Clear Cache".
  4. Check MRI Scan Experience app permissions. If any of these permissions required to use your device's features are disenabled, MRI Scan Experience might not work.
  5. Uninstall and reinstall MRI Scan Experience. If nothing else has worked, completely uninstall MRI Scan Experience then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing MRI Scan Experience not working


2. Fix MRI Scan Experience Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make MRI Scan Experience be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to MRI Scan Experience not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, MRI Scan Experience may not be able to connect to the Internet when running in the background.

Reported Issues