Published by Pacific Premier Bank on Jan 24, 2024

Report an issue with Pacific Premier Bank Personal.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Pacific Premier Bank Personal?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Pacific Premier Bank to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Pacific Premier Bank Personal

1. Easily log in with FaceUnlock and bank on the go today! - Check your latest Pacific Premier account balance with 24/7 access and search recent transactions by date, amount, or check number. - Instantly enable or disable your debit card to control usage, set maximum transaction limits, control transaction types, and more. - Conveniently send person-to-person payments with Zelle. - Find nearby Branches and ATMs using the location feature of your device.

2. The Pacific Premier Personal mobile banking app allows you to securely make mobile deposits, check balances, schedule transfers, pay bills and more.

3. Offered to all Pacific Premier Bank online banking clients, seamlessly connect to your account(s) within Pacific Premier Personal Online.

4. Start banking wherever, whenever with the Pacific Premier Personal banking app, available on Google Play!

5. Simply search by zip code or address.

Pacific Premier Bank Personal Customer Insights

1. Your system only use 1 stage security to login."The data network is busy or unavailable, please try again later" is a pop up I keep getting every time I try to get on the app.

2. Also the fingerprint login doesn't work, it just says it's unavailable and makes me put it my password.

3. It is constantly busy, unavailable or requires "authentication" even after proper registration, and authorized fingerprint access.Good straightforward app, does what it needs too.

4. Having to press the plus button is non-intuitive.If i could give this app a negative rating i would, the app constantly logs me out and it continuously request that i verify my account and add my phone number when all my information has been saved numerous times.

5. Fingerprint sign on doesn't work most of the time, but I can live with that.Your system is very cumbersome.

6. Plus it restarts every time I login as if I'm a new app user, won't accept fingerprints even though that setting is turned on in the app, and prompts me through the tutorial of "what's new" with the app.I really like this bank, but this app is hard to use.

7. Nice of the app to tell me rather than waste my afternoon waiting for that to change... The on-screen instructions tell me to press the "continue" button, which is hidden in the upper right in what looked like a header.

8. How about one or two big updates instead of one small update every week!This app is unreliable and requires a lot of time and effort to maintain access.

9. Worst bank app i have ever used.I have to uninstall then reinstall often to get it to work right.

10. Some days certain features work and some days they don't.

11. Also, I used to be able to log into the app with fingerprints or it would auto fill my password, but since the latest update, it won't do either.

Steps to Troubleshoot & Fix Pacific Premier Bank Personal Issues

1. Fix Pacific Premier Bank Personal Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Pacific Premier Bank Personal: Restarting the app will resolve most errors.
  2. Update the Pacific Premier Bank Personal App. Here is how:
    1. On Android goto PlayStore » Search for "Pacific Premier Bank Personal" » Open Pacific Premier Bank Personal » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Pacific Premier Bank Personal » click "UPDATE".
  3. Clear Pacific Premier Bank Personal app cache: Clearing cached data will force your app to retrieve the latest data directly from Pacific Premier Bank Personal servers.
    1. On Android, goto Settings » Apps » Select "Pacific Premier Bank Personal" » click Storage » click "Clear Cache".
  4. Check Pacific Premier Bank Personal app permissions. If any of these permissions required to use your device's features are disenabled, Pacific Premier Bank Personal might not work.
  5. Uninstall and reinstall Pacific Premier Bank Personal. If nothing else has worked, completely uninstall Pacific Premier Bank Personal then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Pacific Premier Bank Personal not working


2. Fix Pacific Premier Bank Personal Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Pacific Premier Bank Personal be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Pacific Premier Bank Personal not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Pacific Premier Bank Personal may not be able to connect to the Internet when running in the background.

Reported Issues