Contact City Bank Personal Customer Service

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3. Skip support wait times and emailing back and forth. Get help immediately.

1. But they didnt all trigger every deposit attempt which tells me the bank has a LOT of work to do in this area.I like the fact I can see all my accounts and balances at once.

2. You might as well bring up the desktop because the app will ask for your routing and account number to pay your mortgage (luckily US bank lets me copy that) and then makes you reenter and you CANNOT paste.

3. Should be fixed or deleted and moved back to the old one.Won't let me log in, and i can't deposit any of my 8 checks through the other app because they took mobile deposit off.

4. I wish i had recived some kind of heads up they were switching apps the old one worked just fine what was the point in switching if you cant even allow customers to create accountsHorrible app.

5. I have to call the bank every single day to get it fixed, only for it to have problems again the next morning.

6. The fact I can link other accounts at other institutions is a real plus.

7. Card management, transfers, & deposits are all more difficult & it takes forever to update showing recent transactions.

8. So I have to go down to the bank to deposit it.

9. Just let me submit the picture anyway so someone with an eye can see the deposit.Compared to the deposit function on the old app, this app is horrible.

10. I tried to deposit 4 times and each time it came up with errors that were invalid.

11. Like endorsement signature missing, mobile verification missing, check not made out to an accountholder, date is not a valid range.

1. Fix City Bank Personal Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart City Bank Personal: Restarting the app will resolve most errors.
2. Update the City Bank Personal App. Here is how:
   1. On Android goto PlayStore » Search for "City Bank Personal" » Open City Bank Personal » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for City Bank Personal » click "UPDATE".
3. Clear City Bank Personal app cache: Clearing cached data will force your app to retrieve the latest data directly from City Bank Personal servers.
   1. On Android, goto Settings » Apps » Select "City Bank Personal" » click Storage » click "Clear Cache".
4. Check City Bank Personal app permissions. If any of these permissions required to use your device's features are disenabled, City Bank Personal might not work.
5. Uninstall and reinstall City Bank Personal. If nothing else has worked, completely uninstall City Bank Personal then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing City Bank Personal not working

2. Fix City Bank Personal Server issues & Internet Connection

1. Check network connection: An unstable Internet will make City Bank Personal be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to City Bank Personal not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, City Bank Personal may not be able to connect to the Internet when running in the background.