Contact CapStar Bank Pocket PassPort Customer Service

Why should I report an Issue with CapStar Bank Pocket PassPort?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of CapStar Bank to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Start banking wherever you are with CapStar Bank Pocket PassPort for Android!

2. Available to all online banking customers of CapStar Bank, CapStar Bank Pocket PassPort allows you to check balances and recent transactions, transfer funds, pay bills and deposit checks, all from your phone. - Check your latest account balance and search recent transactions by date, amount or check number. - Pay new bills, revise bills scheduled to be paid, and review previously paid bills. -Deposit checks to your CapStar Bank account on the go.

1. I enter my user ID and password and it sends me a security code to my phone, i enter it and a pop-up says "invalid user ID or password." It's the exact same thing i use for the website.. I've tried uninstalling/reinstalling, changing my password, and even going into a branch office for help to no avail.

2. I know it's time to "reset" when the app no longer saves my user name (even though the option to save my user name is always checked) and I have to get an authorization text (again) and enroll my cell number (again).

3. Never remembers my username and password, which makes me enroll in online banking and phone number every time I log in.

4. Not a good transition thusfar.I'll give this app a better review when the devs take the time to read and address the issues that other customers have mentioned in other reviews.

5. Having to do a text verification EVERY TIME, is where I uninstall, reinstall and repeat.Can't get into my account on the app.

6. This gets really frustrating especially when I need to check my account quickly.Half the time pending items are deducted already, half the time they aren't.

7. Super annoyingConstantly having to reenter your username and password is super frustratingAthens Federal users will not like this app.

8. When I called the help number to complain I was told to just use the website to access my account.

9. (I went from in the green to way in the red, but no way to see when it happened) I have no way to select which accts I see in mobile (or online) banking, as i also have access to my mom's accts (why?).

10. The mobile deposit function won't focus on a check most of the time.

11. I have to receive a text code every time I log in now.

1. Fix CapStar Bank Pocket PassPort Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart CapStar Bank Pocket PassPort: Restarting the app will resolve most errors.
2. Update the CapStar Bank Pocket PassPort App. Here is how:
   1. On Android goto PlayStore » Search for "CapStar Bank Pocket PassPort" » Open CapStar Bank Pocket PassPort » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CapStar Bank Pocket PassPort » click "UPDATE".
3. Clear CapStar Bank Pocket PassPort app cache: Clearing cached data will force your app to retrieve the latest data directly from CapStar Bank Pocket PassPort servers.
   1. On Android, goto Settings » Apps » Select "CapStar Bank Pocket PassPort" » click Storage » click "Clear Cache".
4. Check CapStar Bank Pocket PassPort app permissions. If any of these permissions required to use your device's features are disenabled, CapStar Bank Pocket PassPort might not work.
5. Uninstall and reinstall CapStar Bank Pocket PassPort. If nothing else has worked, completely uninstall CapStar Bank Pocket PassPort then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing CapStar Bank Pocket PassPort not working

2. Fix CapStar Bank Pocket PassPort Server issues & Internet Connection

1. Check network connection: An unstable Internet will make CapStar Bank Pocket PassPort be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to CapStar Bank Pocket PassPort not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, CapStar Bank Pocket PassPort may not be able to connect to the Internet when running in the background.