Contact Private Passport Customer Service

Why should I report an Issue with Private Passport Mobile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Northern Trust Corporation to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Securities products and services are offered by Northern Trust Securities, Inc. , member FINRA, SIPC, and a wholly owned subsidiary of Northern Trust Corporation.

2. Northern Trust Private Passport is an extension of Private Passport®, our online wealth management suite.

3. Built for ease of use, Private Passport allows you to transfer funds, view account balances, make deposits, see how current market activity is affecting your investment portfolio, and much more.

4. There is no charge from Northern Trust to install this app, however message and data rates may be charged by your communications service provider.

5. If you already have Private Passport online credentials just download the app and login! New to Private Passport? - Quickly and easily send money to friends and family with Zelle®.

6. Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

7. Pending activity is provisional and may be modified as it is further processed and verified.

8. NOT FDIC INSURED / NO BANK GUARANTEE / MAY LOSE VALUE.

9. Some features are available only for eligible accounts.

10. Available in our mobile app.

11. Terms and conditions apply.

1. Looked through all sorts of settings and permissions, can find no reason why alerts aren't coming through.1-star for Boomer-style client relations and layering fees.

2. I get a notification saying I need to upgrade.. I click on it and it takes me to a screen to open the app which is already installed.

3. 20 minutes to get 1 check deposited.Inconsistent - I get debit alerts for awhile and then after update they go away.

4. notification to UpgradeGives me notice that the app is not supported on "rooted" devices, except my phone is entirely stock Pixel 2 XL.

5. Best bank ever! Their personal touch and engagement with their clients is unmatched in any bank I've ever dealt with!worst electronic deposit app I've ever used.

6. This is the first and only app that has given me this notice.The latest update to accounts is absolutely stunning.

7. Their office in Bloomfield Hills, MI has been rude and dismissive when I try and troubleshoot with them.major bug.

8. Says you need to update but never does.

9. Thank you Private Passport to elevating this application to a new level!App is awful.

10. NT will not help me complete an ACATS transfer.

11. I click on that and it takes me back to the same.

1. Fix Private Passport Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Private Passport: Restarting the app will resolve most errors.
2. Update the Private Passport App. Here is how:
   1. On Android goto PlayStore » Search for "Private Passport" » Open Private Passport Mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Private Passport » click "UPDATE".
3. Clear Private Passport Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from Private Passport servers.
   1. On Android, goto Settings » Apps » Select "Private Passport Mobile" » click Storage » click "Clear Cache".
4. Check Private Passport app permissions. If any of these permissions required to use your device's features are disenabled, Private Passport might not work.
5. Uninstall and reinstall Private Passport. If nothing else has worked, completely uninstall Private Passport then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Private Passport not working

2. Fix Private Passport Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Private Passport be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Private Passport not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Private Passport may not be able to connect to the Internet when running in the background.