Contact D'CENT Crypto Wallet Customer Service

Why should I report an Issue with D'CENT Crypto Wallet?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of IoTrust Co., Ltd to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. D’CENT Biometric cold wallet is a hardware wallet designed based on a secure chip architecture to store cryptocurrency keys securely.

2. Download the latest firmware through the USB cable included in the product package to keep your D’CENT Biometric Hardware Wallet up to date. 1.

3. D’CENT Card-type Hardware Wallet allows you to manage cryptocurrency assets with a simple touch.

4. It is a cold wallet in the form of a credit card that uses a secure chip used in the financial sector to exchange and manage NFTs such as game items.

5. Device is mounted with a smart card that has obtained the security level required by the financial sector, and Secure OS is built into the microprocessor to provide a secure execution environment to isolate/process private keys and data.

6. Hardware Wallet management: manage which D’CENT hardware wallet to synchronize with the Mobile App. 4. 5.

7. With a single D’CENT Mobile App, you can link with a hardware wallet or use it as a software wallet without hardware. 1. 2. 3.

8. D’CENT Wallet allows you to safely store your cryptocurrencies and conveniently access blockchain-based services such as DeFi and game item management.

9. Naming address: through ENS(Ethereum Name Service) or RNS(RIF Name Service), you can send and receive cryptocurrencies with simple names such as website addresses instead of complex cryptocurrency addresses.

10. Through the BLE(Low Power Bluetooth) interface, you can easily transfer cryptocurrency wirelessly in a mobile environment.

11. The cryptocurrency address in QR code shown on the OLED display can be presented to receive money directly to your account.

1. Whenever you use the "connect wallet" that shows QR code and you are too use the phone to scan, establishing a connection take a long time and this needs to be fixedHardware wallet will not go into bootloader mode for firmware update, as a result the wallet app no longer works and have no access to my tokens.The app is cool but since after the lastest update, the app doesn't log me in it freezes at the loading pageIts VERY glitchy.

2. Ill be shopping around for a different wallet soon.. the last update made it all worse..This is having issues stuck on loading screen please wait.

3. I was finally sent my wallet, and it was SEALED! However it took a very long time and the customer service is bad.

4. I received a very positive response soon after and within a short space of time (a week or two!) a great looking and full featured NFT section appeared within the app.

5. Supports more chains than any wallet I've seen with exception to ledger... they are creeping up quick on them though.

6. I lost $$ in a transfer from an exchange that never showed up in my wallet.

7. Still waiting for my $$ to show up in my walletSuperb hardware wallet.

8. I would give 0 stars if I could and I used to love this wallet.

9. Very happy with the product and that DCENT came through with my super late package.

10. The Biometric wallet makes up for any headache you may have to put up with.

11. Definitely recommended.After latest update the app crashes at loading page, updated everything, reinstalled app etc and still nothing.

1. Fix D'CENT Crypto Wallet Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart D'CENT Crypto Wallet: Restarting the app will resolve most errors.
2. Update the D'CENT Crypto Wallet App. Here is how:
   1. On Android goto PlayStore » Search for "D'CENT Crypto Wallet" » Open D'CENT Crypto Wallet » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for D'CENT Crypto Wallet » click "UPDATE".
3. Clear D'CENT Crypto Wallet app cache: Clearing cached data will force your app to retrieve the latest data directly from D'CENT Crypto Wallet servers.
   1. On Android, goto Settings » Apps » Select "D'CENT Crypto Wallet" » click Storage » click "Clear Cache".
4. Check D'CENT Crypto Wallet app permissions. If any of these permissions required to use your device's features are disenabled, D'CENT Crypto Wallet might not work.
5. Uninstall and reinstall D'CENT Crypto Wallet. If nothing else has worked, completely uninstall D'CENT Crypto Wallet then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing D'CENT Crypto Wallet not working

2. Fix D'CENT Crypto Wallet Server issues & Internet Connection

1. Check network connection: An unstable Internet will make D'CENT Crypto Wallet be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to D'CENT Crypto Wallet not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, D'CENT Crypto Wallet may not be able to connect to the Internet when running in the background.