Contact myCentral Customer Service

Why should I report an Issue with myCentral® Mobile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Central Mutual Insurance to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. myCentral® Mobile provides access to your Central Insurance policy when you’re on the go!

2. View your billing info and pay your bill, get proof of insurance, and find out what to do if you’re involved in an accident.

3. You’ll have direct access to your agent and Central by e-mail or phone.

4. Sign up for E- policy and E-billing or establish a myCentral® account.

5. Easily report a claim and e-mail photos or review the status of a claim.

6. Life moves fast…keep up with myCentral® Mobile!

1. No luck.Constantly crashes, dead end links, just a sad app, makes me wonder about the quality of the company as a whole.I love that I can use the app to get information on my policies and make my payment online.

2. The new version is easy to use, provides all the information I need around my insurance, and helps me stay connected to the Central Insurance company.

3. I uninstalled and reinstalled the app and it just keeps crashing.Easy to navigate! I like the idea of having paperless access to my information!Just switched to Central, app will not start on my device.

4. Great job!!!! It is nice to know a company cares and listens to their customers.I frequently have to use the Force Stop command to shut it.

5. Any chance this will ever get fixed? Update: Still not working, but kudos to the devs for responding with an actual timeline for a fix.

6. Hit or miss.The latest version of the myCentral app is a nice update to the original.

7. No chance yet to test features, but it's at least functional again :-) Updating from 1 to 4 stars for now.Needs work.

8. Looking forward to the reworked iteration of the app! Update #2: App is now updated and working again.

9. Every time I try it crashes.

10. Crashes on startup after OS upgrade.

11. Pixel 3, Android 9 running August 19 security release.

1. Fix myCentral Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart myCentral: Restarting the app will resolve most errors.
2. Update the myCentral App. Here is how:
   1. On Android goto PlayStore » Search for "myCentral" » Open myCentral® Mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for myCentral » click "UPDATE".
3. Clear myCentral® Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from myCentral servers.
   1. On Android, goto Settings » Apps » Select "myCentral® Mobile" » click Storage » click "Clear Cache".
4. Check myCentral app permissions. If any of these permissions required to use your device's features are disenabled, myCentral might not work.
5. Uninstall and reinstall myCentral. If nothing else has worked, completely uninstall myCentral then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing myCentral not working

2. Fix myCentral Server issues & Internet Connection

1. Check network connection: An unstable Internet will make myCentral be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to myCentral not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, myCentral may not be able to connect to the Internet when running in the background.