Contact FirstBank Digital Banking App Customer Service

Why should I report an Issue with FirstBank Digital Banking App?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of FirstBank to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Digital Banking experience includes tools to make your life easier. • Mobile Deposit: Deposit anywhere, anytime with your mobile device. • View your account information: Check account balances and transactions of your deposit accounts, credit lines, loans, and more.

2. You will also be able to view your deposits, payments, and transfers' history. • Payments and transfers: Pay your bills, credit cards and loans.

3. Transfer money between your accounts and other FirstBank accounts. • Services and features: You can make stop payments, request check copies and account statements, set up travel notifications, reorder checks, cancel debit cards, request auto letters and much more. • Security: You can change your PIN, password, security question and answer, plus activate the Fingerprint ID and Face recognition features for added security.

1. I used a credit card from this bank in which I will no longer be using due to the fact that it takes weeks for your purchase to post and there intrest rates are far too high to have minimal time to pay.

2. If I feel like adding like 200.00 during the month it does not allow you to do so and even telephone banking if you want to make a payment that's not the monthly amount it has to be greater than your monthly payment you can't just put anything.

3. (I'm guessing)The app does not give us here in the USVI the option to make an extra payment of whatever amount towards your personal loan.

4. Need to re-enter fingertips almost every time want to access my acct.Photo deposit almost never work.

5. It takes DAYS, sometimes a week for payments and charges to reflect, making it difficult to keep track of your spendings.

6. I found out that it needs better lighting for it to recognise images.App worked well until today when I got a message that there is a new update which must be installed in order to continue.

7. However, it does not provide bill payment history when the vendor is a third party.

8. I deposited 2 checks on a Saturday at the drive thru sat there for an hour and I can't find anywhere in the app to even look for anything pending and late Sunday and it still doesn't reflect the transaction at all.

9. At least you don't have to go to the bank but, I think it has a world of options to improve.You have different links for EVERY service you offer.

10. PLEASE CORRECT AT ONCE AS I AM HOUSEBOUND AND ALL MY TRANSACTIONS ARE THROUGH THIS APP.The app kicks me out almost every time I try to deposit a check online and rarely will it take it the 1st time.

11. Thats just making people life difficult.Performs certain basic functions.

1. Fix FirstBank Digital Banking App Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart FirstBank Digital Banking App: Restarting the app will resolve most errors.
2. Update the FirstBank Digital Banking App App. Here is how:
   1. On Android goto PlayStore » Search for "FirstBank Digital Banking App" » Open FirstBank Digital Banking App » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for FirstBank Digital Banking App » click "UPDATE".
3. Clear FirstBank Digital Banking App app cache: Clearing cached data will force your app to retrieve the latest data directly from FirstBank Digital Banking App servers.
   1. On Android, goto Settings » Apps » Select "FirstBank Digital Banking App" » click Storage » click "Clear Cache".
4. Check FirstBank Digital Banking App app permissions. If any of these permissions required to use your device's features are disenabled, FirstBank Digital Banking App might not work.
5. Uninstall and reinstall FirstBank Digital Banking App. If nothing else has worked, completely uninstall FirstBank Digital Banking App then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing FirstBank Digital Banking App not working

2. Fix FirstBank Digital Banking App Server issues & Internet Connection

1. Check network connection: An unstable Internet will make FirstBank Digital Banking App be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to FirstBank Digital Banking App not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, FirstBank Digital Banking App may not be able to connect to the Internet when running in the background.