Published by Lemonade Inc. on Nov 11, 2024

Report an issue with Lemonade Insurance.
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Why should I report an Issue with Lemonade Insurance?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Lemonade Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Lemonade Insurance

1. File claims from your phone - anytime, anywhere. • Starts as low as $30/mo for car insurance, $5/mo for renters, $25/mo for homeowners, $12/mo for pet, and $9/mo for term life. • No Hassle: There's no need to wait around for snail mail or talk on the phone w/ agents - get a policy with the Lemonade app whenever and wherever you are. • Bundle and save! • Socially Driven: As a B-Corp, social good is baked into our business model: we take a flat fee, use the rest to pay claims (super fast! ), and give back what's left to charities you care about with our renters, homeowners, car, and pet products.

2. Lemonade also plants trees based on our drivers' mileage to help clean up carbon emissions. • Devoted Team: Our powerful tech and automation free up our dedicated customer experience team and claims specialists to help you when you need it most. • Live Policy: Want to personalize your coverage? Add your sig other?

3. Get your stuff covered whether it's at your home, or on the go. • Get questions answered by our team online or over the phone. • Download and share proof of property and home insurance on your mobile phone. • Adjust and update your policy for your home insurance coverage whenever and wherever. • Protect your favorite items, at home and away.

4. Lemonade offers renters, homeowners, condo, car, pet health, and term life insurance powered by tech and driven by social good with instant everything.

5. Do it all with a couple of taps on your phone. • Instant Claims: Seamlessly file claims from your phone - anytime, anywhere.

6. Our AI runs 18 anti-fraud algorithms, and if your claim is instantly approved, you'll get paid in 3 secs. • Adjustable coverage: For your home, car, pets, personal property, liability, and more.

7. Get an insurance quote in minutes.

8. Cancel your policy and get a new one at a different address?

9. We use bots instead of brokers. No paperwork, no hassle!

10. Cheers for reading all 2,518 characters!

11. If you want more Lemonade, visit us at lemonade.

Lemonade Insurance Customer Insights

1. If i can't get them to reliably TAKE my money, what will the experience be if I need them to GIVE me money?It's too simple that all the basic things you want to take advantage of you can't like paying your policy early for the month or for the rest of the term or managing multiple accounts.

2. Not only did they want complete exteriorphotos they also wanted receipt indicating the type of construction, and intrusive photos.Signing up is fast, easy, and transparent.

3. For the last few months, everytime I open the app, the AI tells asks me to finish setting up my account and it just gets stuck there without any progress.

4. Pretty dumb, because I had to cancel my entire policy just to get rid of my bike and musical instrument coverage.

5. However, when setting up the app, it asks you about previous insurance policies and to sign to cancel them but does not give you the option if you've never had renter's insurance before.

6. Just checked the app and apparently my monthly premium has doubled and I was charged at the new premium, instead of the previously listed rate, with the only explanation being that I have a "short credit history", and that my credit type is "not prefered".

7. So frustrating!This is so annoying to use, it's a bunch of bots in a text message style system that moves slowly and there is NO desktop option.

8. False advertising on the musical instruments coverage... it only covers instruments like harps and guitars.

9. My primary complaint was they were very intrusive and they wanted me to do their work for them when they could have easily pulled up the information they were requesting in 2 minutes themselves.

10. So I tried to start over and am now stuck in an infinite loop where it asks me the same 4 or 5 questions over and over again.

11. I was about to make the switch and not I am stuck and the app offers zero options for support.

Steps to Troubleshoot & Fix Lemonade Insurance Issues

1. Fix Lemonade Insurance Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Lemonade Insurance: Restarting the app will resolve most errors.
  2. Update the Lemonade Insurance App. Here is how:
    1. On Android goto PlayStore » Search for "Lemonade Insurance" » Open Lemonade Insurance » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Lemonade Insurance » click "UPDATE".
  3. Clear Lemonade Insurance app cache: Clearing cached data will force your app to retrieve the latest data directly from Lemonade Insurance servers.
    1. On Android, goto Settings » Apps » Select "Lemonade Insurance" » click Storage » click "Clear Cache".
  4. Check Lemonade Insurance app permissions. If any of these permissions required to use your device's features are disenabled, Lemonade Insurance might not work.
  5. Uninstall and reinstall Lemonade Insurance. If nothing else has worked, completely uninstall Lemonade Insurance then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Lemonade Insurance not working


2. Fix Lemonade Insurance Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Lemonade Insurance be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Lemonade Insurance not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Lemonade Insurance may not be able to connect to the Internet when running in the background.

Reported Issues