Contact Mazoola Customer Service

Why should I report an Issue with Mazoola?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Mazoola to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The Mazoola mission is simple: give kids the power of a mobile wallet, teach them about money management but power the solution with privacy to ensure they always remain safe.

2. Founded in 2008, Mazoola was built from the ground up – built by parents concerned about exposure of unregulated marketing, concerned that their child’s personal information would fall into the wrong hands.

3. Mazoola is an app that gives parents digital superpowers to help navigate their child’s path to earning, learning, and developing essential money management skills.

4. Mazoola anonymizes a child’s identity to ensure privacy while shopping with their favorite retailers online or in-store from their mobile device.

5. Because a child’s privacy matters. U. S. federal law designed to prohibit the collection and use of personal information about children by the operators of Internet services and Web sites. Passed by the U. S.

6. As the only COPPA* certified mobile family wallet, Mazoola’s walled garden offers parent’s much needed reassurance that their children can build life-lasting skills in a safe and secure environment.

7. Cookie placement, location-based advertising, behavioral targeting, and other clever marketing tactics regularly put children’s privacy at risk and violate the Children’s Online Privacy Protection Act (COPPA).

8. New banking solutions aimed at children and families have appeared – none have adequately addressed COPPA or privacy concerns.

9. Going digital is the new norm and so is digital marketing.

10. Congress in 1998, the law took effect in April 2000.

11. It is administered and enforced by the Federal Trade Commission (FTC).

1. Namely one which prevents new accounts from registering.i recommended the app to a friend and he tried to sign up, but the app won't load past the final identity verification screen where you enter your date of birth and last 4 of your SSN (the loading circle graphic just spins endlessly).

2. Kids love ability to shop online on their own when it's convenient for them and not me.What a great application to help my kids to learn how to manage their money.

3. Quits every time you click on the settings cog, and half the time you click on anything else.Terrible My daughter was so excited about this app but it won't let me add a child or another adult! Accepting an invitation doest work.

4. Well done.I wish they would issue physical cards and I also wish they would use plaid over mastercard for linking bank accounts.Good idea in theory.

5. What i love most is selecting which stores our kids can shop in and how much they can spend on a daily, weekly and monthly basis.

6. Lastly it would be nice to incorporate NFC payments so my kids can use their device to pay at stores.

7. I feel my kids are also safe using this app as this was the only app I found that ensures my childs privacy.

8. So his wife tried signing up with her own info on her own device but had the same exact outcome.This app is awesome and it is free.

9. We kept waiting for updates and even with the most recent update we still are having major issues.

10. Can't wait any longer, time to move forward.I like the concept and execution, but recently the app appears to have a few bugs.

11. Was excited about this but parent and child do not recommend this app.App is garbage.

1. Fix Mazoola Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Mazoola: Restarting the app will resolve most errors.
2. Update the Mazoola App. Here is how:
   1. On Android goto PlayStore » Search for "Mazoola" » Open Mazoola » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Mazoola » click "UPDATE".
3. Clear Mazoola app cache: Clearing cached data will force your app to retrieve the latest data directly from Mazoola servers.
   1. On Android, goto Settings » Apps » Select "Mazoola" » click Storage » click "Clear Cache".
4. Check Mazoola app permissions. If any of these permissions required to use your device's features are disenabled, Mazoola might not work.
5. Uninstall and reinstall Mazoola. If nothing else has worked, completely uninstall Mazoola then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Mazoola not working

2. Fix Mazoola Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Mazoola be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Mazoola not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Mazoola may not be able to connect to the Internet when running in the background.