Published by BlackBerry Limited on Sep 23, 2024

Report an issue with BlackBerry Hub+ Services.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with BlackBerry Hub+ Services?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of BlackBerry Limited to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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BlackBerry Hub+ Services Customer Insights

1. This app works very very well and there is no other app like it.Invaluable tool to manage all messaging apps in one location, not as feature rich as it was on a blackberry phone, but the app has made the transition away from blackberry phones more bearable.BLACKBERRY Hub services is brilliant.

2. Update your account setting and try again." You're the only email that seems to have issues with my Exchange Server so I guess I'll just be doing a chargeback and going with an email client that can handle something as simple as an Exchange server that is the industry standard.

3. The April 19th update has a bug for non-email messages like texts, Facebook, LinkedIn notifications in the email app.

4. I just use my Gmail/Outlook apps separately, and then the Hub for grouping all my social media messages together (SMS, Whatsapp, LinkedIn, etc.) The Hub syncing time is just way too slow and doesnt catch up.

5. November 13th it stopped rendering everything except BBM messages then the emails came back so I checked all the settings to make sure text messages should render.

6. Yes it was giving me issues before but sometimes you just have to let go of the nostalgia of a BlackBerry and update your phone.

7. Why lag behind? Now I have all my work + personal emails in one place using Gmail app."Your account can't be authenticated.

8. My favorite thing on my Key2LE was the old Hub which showed me emails, texts, and call log all in one place.

9. When the "Delete message confirmation" feature is on the non-email messages can't be deleted, they can be with the feature off.

10. I am tired of phones that need to be updated everyday and then change everything on you after the update.

11. I've never been on a phone that wasn't a BlackBerry.

Steps to Troubleshoot & Fix BlackBerry Hub+ Services Issues

1. Fix BlackBerry Hub+ Services Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart BlackBerry Hub+ Services: Restarting the app will resolve most errors.
  2. Update the BlackBerry Hub+ Services App. Here is how:
    1. On Android goto PlayStore » Search for "BlackBerry Hub+ Services" » Open BlackBerry Hub+ Services » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for BlackBerry Hub+ Services » click "UPDATE".
  3. Clear BlackBerry Hub+ Services app cache: Clearing cached data will force your app to retrieve the latest data directly from BlackBerry Hub+ Services servers.
    1. On Android, goto Settings » Apps » Select "BlackBerry Hub+ Services" » click Storage » click "Clear Cache".
  4. Check BlackBerry Hub+ Services app permissions. If any of these permissions required to use your device's features are disenabled, BlackBerry Hub+ Services might not work.
  5. Uninstall and reinstall BlackBerry Hub+ Services. If nothing else has worked, completely uninstall BlackBerry Hub+ Services then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing BlackBerry Hub+ Services not working


2. Fix BlackBerry Hub+ Services Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make BlackBerry Hub+ Services be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to BlackBerry Hub+ Services not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, BlackBerry Hub+ Services may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I am working at a distance with someone whose is not adept on her Android phone, and is in Assisted Living. For years, she has been paying a $.99 charge plus tax= $1.07 on her American Express card. It shows Order Number Order: GPA.3306-3221-6985-44237..0. She had a Blackberry years ago, but no longer. Although I tried to have her download the BlackBerry Hub+ Monthly Subscription (BlackBerry Hub+ Services, she is not familiar with apps. Nor does she remember a password or which of 2 emails she may have been using at the time. I can provide the 2 email possibilities but I don't want to do so without a response from you that says you can help. Please, can you? And will you please? This is not a complaint but rather, a kind of pleading request for help.

    — by Sherwin Davidson 2 years ago