Published by BlackBerry Limited

Report an issue with BlackBerry Launcher.
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Why should I report an Issue with BlackBerry Launcher?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of BlackBerry Limited to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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BlackBerry Launcher Customer Insights

1. One feature of this launcher I would really love to be implemented in the future is the ability to enable/disable the app drawer icon, for example, but there are other tools that this launcher is still missing compared to the most popular Launchers available on the store.just like others who've reported ... "The most recent update of blackberry launcher has broken basic functionality.

2. Still, some things I'd like to see in the future are (1) the ability to change the app icons individually, (2) a true black dark theme, and (3) the choice to replace the app drawer button with a swipe from dock to view all apps.I've had a Blackberry Keyone 3GB for more than one year and I've only used Blackberry Launcher since then.

3. Even though the launcher allows physical key bindings for launching apps and tasks, which is a tremendous advantage for Blackberry users, it still lacks some basic features for further customization and for performance improvement.

4. Update: I was running dark theme in the BlackBerry Launcher.

5. Not bad would have preferred the windows.The Blackberry Launcher from time to time slows my RAM tremendously - it begin to use 1.3 -1.4 Gb of RAM instead of usual 200-300 Mb.

6. It's 🐎💩 either way.My BlackBerry Launcher has all of the sudden started to consume large part of RAM.

7. I like the BB Launcher, only thing it didn't work on the Xperia is the "recent open apps" window instead it's like an accordion.

8. If the launcher was updated to support those two OSes, it would be perfect!Shortcut keys crashes the launcher which makes this phone close to useless.

9. Unfortunately, my Motion's latest OS is Android 8.1.0, and the recent update for Bb Launcher runs on Android 9 or later.

10. Has not been fixed for 6 months! Update: I was trying to revert to an old version of the launcher that worked.

11. I updated my Note 9 to Android 10 earlier today, so my guess is the launcher not supporting Android 9 and 10.

Steps to Troubleshoot & Fix BlackBerry Launcher Issues

1. Fix BlackBerry Launcher Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart BlackBerry Launcher: Restarting the app will resolve most errors.
  2. Update the BlackBerry Launcher App. Here is how:
    1. On Android goto PlayStore » Search for "BlackBerry Launcher" » Open BlackBerry Launcher » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for BlackBerry Launcher » click "UPDATE".
  3. Clear BlackBerry Launcher app cache: Clearing cached data will force your app to retrieve the latest data directly from BlackBerry Launcher servers.
    1. On Android, goto Settings » Apps » Select "BlackBerry Launcher" » click Storage » click "Clear Cache".
  4. Check BlackBerry Launcher app permissions. If any of these permissions required to use your device's features are disenabled, BlackBerry Launcher might not work.
  5. Uninstall and reinstall BlackBerry Launcher. If nothing else has worked, completely uninstall BlackBerry Launcher then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing BlackBerry Launcher not working


2. Fix BlackBerry Launcher Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make BlackBerry Launcher be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to BlackBerry Launcher not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, BlackBerry Launcher may not be able to connect to the Internet when running in the background.

Reported Issues