Published by Microsoft Corporation on Nov 9, 2024

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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Microsoft OneDrive?



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What users are saying

1. Even though the Outlook app has 15GB of storage, Onedrive only has 5GB and it automatically backs up emails and photos without telling you and makes it so that you can't send or receive emails once the 5GB limit has been reached, even though Outlook literally has 15GB of space built in.

2. It's just not the easiest app to use.Do NOT use!! I thought id be a responsible adult and finally back up all my photos and videos per the samsung gallery (not google) OneDrive that I've been prompted to do the last year.

3. I can only transfer things between folders one at a time, which can take a WHILE, and since they're not going into the right folders in the first place it makes it hard to find things after I've backed them up.

4. I would like an auto duplicate deleting option on photos and an option to auto delete photos from your phone once they are backed up.

5. The time involved in going back and deleting everything from your SD card once it is backed up, defeats the time saving benefits of One Drive.Hot garbage.

6. Unbelievable that you ask for user input on whether we like the app, and then when you go to user voice site, it says this user voice is no longer available! So I can't even report bugs because the reporting system is buggy! That's typical Microsoft.

7. I did not ask for this.It's decent, but not only does it not put my pictures in the folders I set it to put them in, but when I want to move them to those folders after they're backed up, it doesn't let me select them all and move them together.

8. Thousands of my photos were deleted and I cannot find them on OneDrive.Easy to use.

9. I add files to One Drive on my computer, and it seems like they should sync with the mobile app somehow, but they don't show up on my phone.

10. I did it last night and followed every prompt by the app, yet i lost almost 2000 pics and video due to some sort of syncing error.

11. on Google's, you have to exit, then hunt to delete stuff you were just viewing, to save space.Keeps crashing.

Steps to Troubleshoot & Fix Microsoft OneDrive Issues

1. Fix Microsoft OneDrive Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Microsoft OneDrive: Restarting the app will resolve most errors.
  2. Update the Microsoft OneDrive App. Here is how:
    1. On Android goto PlayStore » Search for "Microsoft OneDrive" » Open Microsoft OneDrive » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Microsoft OneDrive » click "UPDATE".
  3. Clear Microsoft OneDrive app cache: Clearing cached data will force your app to retrieve the latest data directly from Microsoft OneDrive servers.
    1. On Android, goto Settings » Apps » Select "Microsoft OneDrive" » click Storage » click "Clear Cache".
  4. Check Microsoft OneDrive app permissions. If any of these permissions required to use your device's features are disenabled, Microsoft OneDrive might not work.
  5. Uninstall and reinstall Microsoft OneDrive. If nothing else has worked, completely uninstall Microsoft OneDrive then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Microsoft OneDrive not working


2. Fix Microsoft OneDrive Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Microsoft OneDrive be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Microsoft OneDrive not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Microsoft OneDrive may not be able to connect to the Internet when running in the background.

Reported Issues

— 6 months ago by Сергей

Отвечаю на вопросы от 15 июля. Со смартфона отправляю фотографии на почту Mail.ru компьютера, открываю файл, нажимаю «сохранить в облако». В открывшемся окне OneDrive подтверждаю «сохранить», но ничего не сохраняется. Сообщений об ошибке нет. Пользуюсь ПК с Windows 11. VPN отключено. Есть подключение к сетевой шахматной школе, но в ней я единственный пользователь. С уважением, Сергей

— 7 months ago by Сергей

Добрый день. По вашему запросу сообщаю: со смартфона перемещаю фотографии на почту Mail.ru, далее нажимаю «сохранить в облако».В открывшемся окне OneDrive подтверждаю «сохранить», но ничего не сохраняется. При этом сообщений об ошибке нет. Пользуюсь Windows 11. ПК к VPN не подключен. Есть подключение к сетевой шахматной школе.