Published by Microsoft Corporation on Oct 21, 2024

contact Microsoft Word: Edit Documents Chat with our AI-based Microsoft Word Support
Avatar
Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Microsoft Word?



characters left:

Why chat with our AI Microsoft Word Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Microsoft Word.
  3. Skip support wait times and emailing back and forth. Get help immediately.

contact Microsoft Word: Edit Documents image 1   contact Microsoft Word: Edit Documents image 2


What users are saying

1. If i want to highlight text, I have to use my finger to highly the multiple words I want then can go back to editing with mouse.2 objections: 1) When use search to find spot to edit, if I start to type it jumps someplace else.

2. Several other products can explain the growth of developing a versatile program, however, windows has already gone through that process upon the first version.lGenerally a good experience using MS Word.

3. The text and the curser jump around the page, inserting pictures or anything under the insert tab is buggy to the point of unusablity and even when you turn off auto save to attempt to peice together something though the bugs it manages to save after all the pages dissappear and the images that had been there go goodness knows where while text boxes appear everywhere.

4. Other than that hiccup (which was a bit distressing at the time), MS Word has performed well.As usual, it feels like Word is an obstacle I must overcome instead of the tool it's designed to be.

5. "Pick up where you left off" works inconsistently.Wonderful to have access to a full-blown working copy of Word on my phone.

6. Now, there's an issue with the cursor appearing in the incorrect location so it's impossible to tell where your next letter will go when typing.I used to love this app for all text creation but at some point it has gone completely down hill.

7. Functionally, the app is barely usable for anything other than reading on a phone, and no actual read aloud function makes it so close to not usable at all.

8. 2) When I edit a word sometimes it combines words before and after or creates gobbledygook.

9. The edit button used to be at the top of the screen and you had the entire screen to read your document.

10. Save yourself the frustration.Word works well enough but super disappointing it does not properly support mouse and keyboard.

11. Recently I have had problems because often the files opening from Dropbox open as read only and it says I must save a copy first.

Steps to Troubleshoot & Fix Microsoft Word Issues

1. Fix Microsoft Word Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Microsoft Word: Restarting the app will resolve most errors.
  2. Update the Microsoft Word App. Here is how:
    1. On Android goto PlayStore » Search for "Microsoft Word" » Open Microsoft Word: Edit Documents » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Microsoft Word » click "UPDATE".
  3. Clear Microsoft Word: Edit Documents app cache: Clearing cached data will force your app to retrieve the latest data directly from Microsoft Word servers.
    1. On Android, goto Settings » Apps » Select "Microsoft Word: Edit Documents" » click Storage » click "Clear Cache".
  4. Check Microsoft Word app permissions. If any of these permissions required to use your device's features are disenabled, Microsoft Word might not work.
  5. Uninstall and reinstall Microsoft Word. If nothing else has worked, completely uninstall Microsoft Word then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Microsoft Word not working


2. Fix Microsoft Word Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Microsoft Word be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Microsoft Word not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Microsoft Word may not be able to connect to the Internet when running in the background.

Reported Issues

— 1 year ago by Anna Nyaki

I want to unsubscribe

— 3 years ago by Pamela cooksley

I like to cancel my and get a refund

— 3 years ago by Joseph Schab

I want to cancel my account Joseph Schab