Contact BBM Enterprise Customer Service

Why should I report an Issue with BBM Enterprise?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of BlackBerry Limited to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I need guarantee that I will still see those messages with my friends back thenNot giving free trail ,I never used this app but it still saying I have used my free trail of 1 year.

2. Other than that I miss the old smilies, PING feature, screen shot capability, gif functionality and overall layout/interface of the consumer app.

3. They dont resolve problem , rather send computer generated email.Definitely nice to have BBM messenger back! This is my go to SMS messages app for family.

4. Enterprise doesn't let you PING, send gifs or screen shot anything? Very odd.

5. The encryption used is first class and includes both public and private keys for text, voice and video so I know my conversations can't be intercepted.

6. I had no friends that were subscribed or wanted to join the service.Seriously what is up with these subscription fees? We already pay for our wifi and data.

7. The only downside is that not a lot by people use it now, and that's a shame as I looked at the other messaging options and ALL are not as secure and private as BBM .. nothing comes close!Excellent.

8. I don't like having the subscription service (even though it was free for one year) as it was a pain to sign up for.

9. But yeah good things must also come to an end they say.Can I still see my old messages with old friends back then.

10. Definitely not as good as consumer BBM in terms of UI/UE... The only perks of Enterprise are no ads and dark mode.

11. Integration with Glympse is great but doesn't always stay active for long duration of location sharing.

1. Fix BBM Enterprise Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart BBM Enterprise: Restarting the app will resolve most errors.
2. Update the BBM Enterprise App. Here is how:
   1. On Android goto PlayStore » Search for "BBM Enterprise" » Open BBM Enterprise » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for BBM Enterprise » click "UPDATE".
3. Clear BBM Enterprise app cache: Clearing cached data will force your app to retrieve the latest data directly from BBM Enterprise servers.
   1. On Android, goto Settings » Apps » Select "BBM Enterprise" » click Storage » click "Clear Cache".
4. Check BBM Enterprise app permissions. If any of these permissions required to use your device's features are disenabled, BBM Enterprise might not work.
5. Uninstall and reinstall BBM Enterprise. If nothing else has worked, completely uninstall BBM Enterprise then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing BBM Enterprise not working

2. Fix BBM Enterprise Server issues & Internet Connection

1. Check network connection: An unstable Internet will make BBM Enterprise be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to BBM Enterprise not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, BBM Enterprise may not be able to connect to the Internet when running in the background.