Published by Samsung Electronics Co., Ltd. on Nov 23, 2023

Report an issue with Samsung Notes.
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Why should I report an Issue with Samsung Notes?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Samsung Electronics Co., Ltd. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Samsung Notes

1. By tapping the Pen icon while writing a note, you can select a variety of writing tools such as pens, fountain pens, pencils, highlighters, etc. , as well as various colors and thicknesses.

2. Lock the notes you want to protect by tapping More Options on the screen of the note you want to protect and selecting Lock Note.

3. By tapping the Voice Recording icon while writing a note, you can record sound and create a note with sound.

4. By using the Smart Switch feature, you can import data created in S Note and Memo saved on other devices.

5. On the main screen, tap More Options in the upper right corner, select Settings, then select Lock Note. 2.

6. You can create a new note by tapping + in the bottom right corner of the main screen.

7. Tap the Handwriting icon while writing a note.

8. Samsung Notes can create and edit documents on mobile, tablet, or PC and collaborate with others.

9. By tapping the Eraser icon, you can select and erase content that you want to remove.

10. Tap the photo icon in the note you are working on to take a photo.

11. You can also import previously created notes and memos with your Samsung account.

Samsung Notes Customer Insights

1. Using it while in landscape mode makes me wish you could orient notes to fill the screen horizontally or that there was an option to toggle notes to be horizontal rather than just the two options of portrait orientation and longer portrait.

2. It certainly saves me some time so I like it for the most part.I won't have a phone that doesn't offer this feature! I can color code or use any one of the numerous options to highlight or distinguish different passages to my heart's content.

3. Unless you have the time to type out all your notes, I would definitely NOT recommend this feature!!!The app is pretty straightforward to use, it definitely helps me keep track of all the little things I forget the numbers of.

4. Lots of great potential but still in its infancy, at least in terms of handwriting.The note function is fine, but when you try to use voice to text a "note" It is ridiculously horrible.

5. Phone's been replaced? That's fine, cause it'll all transfer over to the new one, plus, Autosave..so kid hits your hand and closes it, still fine, it saved it so you can keep going and edit easily.

6. you can title them as you wish you can lock notes, go back in and edit ones you've written, the usual.

7. It does what I need without any complications.It's okay as far as notes go.

8. I can export it in a variety of formats as well as text my notes to someone.

9. In my opinion, it is a solid and functional app.This app just makes jotting down a thought, telling a story or writing down a memory a simple, straight forward process.

10. My issue is I hate the message that pops up about syncing notes.

11. The most important thing to me is that I can use the talk-to-text feature to dictate whatever information I need to write down.

Steps to Troubleshoot & Fix Samsung Notes Issues

1. Fix Samsung Notes Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Samsung Notes: Restarting the app will resolve most errors.
  2. Update the Samsung Notes App. Here is how:
    1. On Android goto PlayStore » Search for "Samsung Notes" » Open Samsung Notes » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Samsung Notes » click "UPDATE".
  3. Clear Samsung Notes app cache: Clearing cached data will force your app to retrieve the latest data directly from Samsung Notes servers.
    1. On Android, goto Settings » Apps » Select "Samsung Notes" » click Storage » click "Clear Cache".
  4. Check Samsung Notes app permissions. If any of these permissions required to use your device's features are disenabled, Samsung Notes might not work.
  5. Uninstall and reinstall Samsung Notes. If nothing else has worked, completely uninstall Samsung Notes then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Samsung Notes not working


2. Fix Samsung Notes Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Samsung Notes be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Samsung Notes not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Samsung Notes may not be able to connect to the Internet when running in the background.

Reported Issues