Published by Dubai Smart Government on Nov 3, 2023

Report an issue with UAE PASS.
Send the customer service your feedback so they can fix your issue asap.

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Why should I report an Issue with UAE PASS?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Dubai Smart Government to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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UAE PASS Customer Insights

1. App is installed, mobile and email both are verified, EID also uploaded but does not allow to set up PIN and it stops there.Not at all user friendly!!! Tried to register 8-10 times with facial recognition an error comes up!!! What's the use of having an app if someone has to visit kiosk or keep getting an error on app.

2. Wish i could give 0 ratingImagine, the government wants an app to make it easy for people to access government places and websites, but instead of hiring professional developers that take their time to make it a good app for its users and the government, they pay a random man with no experience on fivver for $5.

3. Scanning the Emirates ID is the trickiest part because you to make sure that the line are perfectly aligned on the app with ID or passport.In general I adore the idea of UAE pass, it's one key to very Gate here in UAE, however the experience of the facial recognition has bugs and issues and it won't let us log in.

4. Wanna verify, 30 min drive or a face verification (doesn't work) TLDR: πŸ‘ŽπŸ˜‘Emirates ID scan does not work.

5. And the worst bit of it is that the support team on the email will never give you feedback.Every time I try to set the PIN it gives a message that it does not recognize my device.

6. Being such a well known country for extravaganza after all cannot manage an app to work at it's full potential.For last two days trying to create a UAE Pass.

7. The worst thing about this app is that it doesn't work but you are forced to (try) to use it since now you can't access so many government services without it.

8. Thank uThe app is not scanning my pasport, when I scan it is going on a blank screen and then saying app is not responding.

9. So then you're stuck and can't do anythingThe experience is horrible, I have to wake up every day thinking how many times I am going to try to get a chance to register on this platform.

10. After capturing ID details , to enroll phone number and email is where it stops.

11. You have a new ID and you wanna renew the info on the app, good luck, cuz it will glitch out.

Steps to Troubleshoot & Fix UAE PASS Issues

1. Fix UAE PASS Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart UAE PASS: Restarting the app will resolve most errors.
  2. Update the UAE PASS App. Here is how:
    1. On Android goto PlayStore » Search for "UAE PASS" » Open UAE PASS » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for UAE PASS » click "UPDATE".
  3. Clear UAE PASS app cache: Clearing cached data will force your app to retrieve the latest data directly from UAE PASS servers.
    1. On Android, goto Settings » Apps » Select "UAE PASS" » click Storage » click "Clear Cache".
  4. Check UAE PASS app permissions. If any of these permissions required to use your device's features are disenabled, UAE PASS might not work.
  5. Uninstall and reinstall UAE PASS. If nothing else has worked, completely uninstall UAE PASS then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing UAE PASS not working

2. Fix UAE PASS Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make UAE PASS be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to UAE PASS not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, UAE PASS may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Iam unable to open my uae pass even though l have a valid visit visa

    β€” by Snyder mary isendi luvutse 1 week ago

  • i do not get the Allow access

    β€” by [email protected] 2 weeks ago

  • When i am try to login dubai court its showing (user not found) can you solve this problem please

    β€” by Ajay Kumar raut 3 weeks ago

  • My Accont problem please contact me

    β€” by Muhammad Abdul Jabbar 4 weeks ago

  • Uae pass not working

    β€” by Rakesh kumar saini 1 month ago

  • I am unable to login online or on my phone. I've been trying for three days, and always have the same issue. I've never been able to login. I get the authentication prompt on my phone and enter my pin, but it just hangs at "Loading please wait". The website also just hangs at "Waiting for your confirmation". If I cancel it on the webpage, my phone just stays at "Loading please wait". I have tried rebooting the phone and computer, clearing the cache and data, reinstalling UAE pass, using a different phone (Huawei, Android, iPhone). I have the same issue every time.

    β€” by Mayssoun Nehme 1 month ago

  • I'm trying to update the Unified Number for my account in UAE PASS, there is no option to do so! please help

    β€” by Mousa Theyab 1 month ago

  • I purchased a new phone and while I am trying to use UAE PASS, it shows the error 'Face Verification Failed'. Even it is not scanning my face. What can I do to rectify this

    β€” by Nishad Subair Nafeesa Beevi 1 month ago

  • Plz account deleted

    β€” by Arpan Das 1 month ago

  • I got my Emirates ID a month ago and I've been trying to create a UAE Pass account daily ever since then.

    The phone number verification goes through fine, but my email doesn't.

    I tried gmails, outlooks, protons, EVERYTHING.

    It keeps telling me that the OTP is wrong.

    β€” by Arjun 1 month ago

  • When i scan my EID then this app can crash so what I can do it now

    β€” by Haroon Akram 1 month ago

  • I can no reinstall the app on my phone I keep getting a message 'can't create verified identity (ref: M50YH907Bv) after entering new PIN

    β€” by LOUISE ROBERTS 1 month ago

  • email verification otp invalid

    β€” by upul wariyapperuma 8 months ago

  • I have changed my phone

    β€” by Shahzad Ali 1 year ago

  • Initially I applies UAE PASS but was not able to finish it. Now, I'm trying to finish my UAE PASS application but it always shows something went wrong. Always stating retry later or contact support but to no avail. Please help. Thank you!

    β€” by Ma Clavel Victorino 1 year ago

  • Sir this time my residance is cancle then i will apply visit visa,visit visa is ok, to day i will make uae pass and insert old id number but my uae pass no upgrade in system, this time i will require uae pass for work agreement home,plz this uae pass cancle,i will make new uae pass for use unifid number visit visa

    β€” by ANOWAR AZIM 1 year ago

  • Pls delete my uae pass pls remove it in my device i restart how many times its not remove .and how many times i try its not become ok..pls remove so ican make new account

    β€” by Omar aldoobi 1 year ago

  • Email forgotten

    β€” by Azam hussain 1 year ago

  • I cannot login to uae pass after they verified my mobile and email by putting otp code then when choosing the 4 digit pin it shows in the screen cannot verified the identity. Whar should i do

    β€” by Mamerto Antazo 2 years ago

  • uae pass account delete

    β€” by jewel 2 years ago

  • I want remove this mobile because its not mine from now
    A new device HUAWEI JNY-LX1 was added to your identity account on 14/06/2021 18:01.
    You currently have 1 devices under your account.

    β€” by Tesfu 2 years ago

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