Published by Virtus in Media KG

Report an issue with File Hub.
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Why should I report an Issue with File Hub - File Manager?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Virtus in Media KG to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

File Hub Customer Insights

1. is ordered according to the document type.

2. friendly.

Steps to Troubleshoot & Fix File Hub Issues

1. Fix File Hub Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart File Hub: Restarting the app will resolve most errors.
  2. Update the File Hub App. Here is how:
    1. On Android goto PlayStore » Search for "File Hub" » Open File Hub - File Manager » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for File Hub » click "UPDATE".
  3. Clear File Hub - File Manager app cache: Clearing cached data will force your app to retrieve the latest data directly from File Hub servers.
    1. On Android, goto Settings » Apps » Select "File Hub - File Manager" » click Storage » click "Clear Cache".
  4. Check File Hub app permissions. If any of these permissions required to use your device's features are disenabled, File Hub might not work.
  5. Uninstall and reinstall File Hub. If nothing else has worked, completely uninstall File Hub then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing File Hub not working


2. Fix File Hub Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make File Hub be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to File Hub not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, File Hub may not be able to connect to the Internet when running in the background.

Reported Issues