Published by Binance Inc. on Mar 7, 2024

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Why should I report an Issue with Binance: Buy Bitcoin & Crypto?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Binance Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Binance: Buy Bitcoin & Crypto

1. Learn how to buy Bitcoin, manage your crypto wallet, and make your first crypto trade on Binance using our FAQ guides. **Region Limitation Disclaimer: This is a general announcement.

2. Download now and discover why over 150 million users choose Binance to buy crypto, trade over 350 cryptocurrencies, and securely hold their assets.

3. Learn crypto with courses and articles on topics related to Bitcoin, trading, and managing your finances.

4. Securely buy, sell, and hold cryptocurrencies like Bitcoin (BTC), Ethereum (ETH), and Cardano (ADA) with low trading fees.

5. Binance is the most regulated crypto exchange in the world, with licenses, registrations, and approvals across multiple jurisdictions.

6. Buy cryptocurrency and fund your wallet in minutes with flexible payment options, including credit/debit, bank transfers, and peer-to-peer (P2P) trading.

7. Participate in Binance community discussions on the latest blockchain and crypto trends.

8. Use our built-in Web3 wallet to securely interact with dApps, earn yield with DeFi, and trade 10,000+ tokens across different blockchains.

9. Trade over 350 listed cryptocurrencies, including Bitcoin (BTC), Ethereum (ETH) and Worldcoin (WLD).

10. Get help from 24/7 live chat customer support, available in 18 languages (English, Arabic, German, French, Filipino, Indonesian, Italian, Japanese, Chinese, Russian, Spanish, Polish, Portuguese, Romanian, Turkish, Korean, Ukrainian, and Vietnamese).

11. Earn crypto rewards by learning and completing quizzes on how certain cryptocurrencies work.

Binance Customer Insights

1. On the outside binance looks like it works just fine, but on the inside, binance is rotting.The app is very well designed, I use the pro version, the only thing that I would change is when you are about to buy/sell any crypto, it would be easier to set the las price instead of writing the price manually, and it would be more comfortable that when using the charts, it would let you configure more functions such as more indicators to choose, but I also understand that, watching a chart is not the main purpose of the app.

2. It's clear that it's made with the purpose of getting your money in and making it as hard as possible to get them out when you want... Classic crypto shady stuffToo many bugs: 1.) Depositing money into your binance account is very frustrating and it takes too long.

3. (Old comment: I like app ux and functionality, but terrible trading experience due continious bugs "request time out" or "something went wrong" almost on every UI interaction (charts, order setup etc).

4. I use many different exchanges and this is by far the best one out there, small fees, fast withdrawal and deposit, good customer service... If I could I would give 10 stars easily.Withdrawel address format is wrong.

5. You get to choose whether it is the Pro version or not that you want, and the Pro version has all the features you will ever want on a Crypto exchange plartform almost on on place.

6. I am unable to open any currency, as soon as I click to open, it closes and takes me to the homepage because of this I am unable to trade.

7. Also, it is not possible to sell due to an error.Great app with a lot of opportunities.It deserves 5 star.but There is only one problem.

8. Is there any permanent solution of the Task risk assessment?I am more familiar with the desktop App, but the mobile phone is doing great for me.

9. 2.) When i try to connect a wallet to binance it just says "crash happen restart app".

10. Don't mind but I opened the account twice or more due to failed attempts to open the account.

11. Fix it.Upd. Nothing changed since last month Constant 'UI' issues even w/ good network and App update.

Steps to Troubleshoot & Fix Binance Issues

1. Fix Binance Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart Binance: Restarting the app will resolve most errors.
  2. Update the Binance App. Here is how:
    1. On Android goto PlayStore » Search for "Binance" » Open Binance: Buy Bitcoin & Crypto » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Binance » click "UPDATE".
  3. Clear Binance: Buy Bitcoin & Crypto app cache: Clearing cached data will force your app to retrieve the latest data directly from Binance servers.
    1. On Android, goto Settings » Apps » Select "Binance: Buy Bitcoin & Crypto" » click Storage » click "Clear Cache".
  4. Check Binance app permissions. If any of these permissions required to use your device's features are disenabled, Binance might not work.
  5. Uninstall and reinstall Binance. If nothing else has worked, completely uninstall Binance then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Binance not working

2. Fix Binance Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make Binance be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Binance not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Binance may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Hello and hope this email will find you in a good mood,
    im a binance client verified and all good and clear, in 2021-11-22 i tried to send 10 usdt from my binance account to my coin base account to see if i would recieve it in my wallet and as expected i did reciev it. But on 2021-11-26 i tried to send 1000.2 usdt from my binance account to my coin base account but unfortnatlly, i didnt recieve it into my wallet desired. Im requesting binance to refund the money to my binance account or revert it to my coin base wallet.
    waiting forward for your response

    — by abdelwahab 2 years ago