Contact Microsoft Authenticator Customer Service

Microsoft authenticator verification not working.

Hello I am having trouble accessing my outlook account with mi email. You see the device that had mi Authenticator App has stopped working. Upon switching device I've lost access to the authenticator app since when I try to sign in it asked me to please approve the sign in request from my old device which I cannot do

I cannot get my authenticator application on my phone to sync, and it also locked me out of my laptop email as well. This has cost me a full day of work.

Hi,
I changed phone and as a result, the microsoft authenticator app got removed. Microsoft authenticator is my 2FA for my linkedin account & i set it up via the QR code that was given to me by Linkedin.
Now i can't access my linkedin account. I look forward to hearing from you.

I'm currently locked out of my school account (aurbanski758@redacted) as I got a new phone and the microsoft authenticator app did not save my account details. I got logged out on my computer from canvas as it does that every two weeks for safety. I tried to log in on my authenticator app but on the app, it's telling me I need to open the authenticator app to log in. On my computer trying to log in, it's telling me to use the authenticator app but I l cannot log in on the app either. It seems as if i'm in a continuous loop.

I can't log in to authenticator app - It asks me to authenticate when logging in

I lost my phone and cannot get access to the Authenticator app
of my another business account. (josephine@redacted)
I know the password and I have the phone (same number)
but in order to login, it requests me to enter the code from authenticator. Which I already have no access to.

I have reset the password and click all possible links and search all possible forums. Seems there isn't a fix.
It must require the authenticator code and the most ridiculous thing is it's Microsoft recommends me to install this app and then I find out the backup to icloud is not automatically turned on. Now I have no back up to restore. lost access to my old phone and no way to login again.

Microsoft sent me an email saying that the payment link is broken but I cannot login to my account (but I have the access to outlook on my office desktop only)

Please also cc the reply to chriswong.june@redacted as well.

I am not able to transfer Authenticator to my new phone

App not working.

my authenticator app is preventing me from accessing my emails

My complaint is about me trying to logon using my Microsoft Credential : mario.perron@redacted

I find this really annoying. I simply want to temporarily disable my MFA so that I can log on again...

I am caught in a catch-22 after having had to fully re-install (and not restore) my iPhone.
I am UNABLE to reinstall and RESTORE my MS Authenticator data. It always asks me to check my Authenticator App...

i have a big problem, my laptop and phone was stolen, now I have no way of getting on to office 365
my cellphone was linked to my authentication app. I am also the only global administrator so no one can unlock or update that I have a new phone

i am trying to log into my university account but it is asking me to use the authenticator app, however, when i try to log into the authenticator app it is asking me to also get a verification code, so i can't even log into the app

Cannot access my email as my authenticator is giving a 8 digit code and i need a 6 digit code how do i get a 6 digit code please

I am receiving an 8 digit code - I only need 6

I got a new phone and I cannot get authenticator to work

I have removed this account to authenticator app. But whenever I want to sign in direct, it tells me that it has sent the request to authenticator app which the email has been removed.

I have accidentially deleted my Global Admin account from my Authenticator. Now i am being look out by the system and can't login back to my user account.

Hello I had my phone reset so i lodt acess to authenticator app and the only way I can log in to authenticator is eith authenticator code, the recovery email joaomdsleite@redacted is useless since it only allows me to change password which does not in any way solve my problem, please help me reset or sign in to authenticator using joaoleite@redacted, thanks

Please reply to joaomdsleite@redacted
Best regards

authenticator app wont allow me to log into school account

I can't connect my university email with Authenticator app

My authenticator account is sending me an 8-digit code when my employee portal requires only 6 digit code. I cannot log in to my employee portal without inputting a code but none of the codes work because they are too long

Trying to sign into Matters365 and nothing was coming up on the authenticator. spoke to someone at Microsoft. We tried deleting the app and redownloading and removing the email i had. When I tried to add an account on the authenticator app the last panel asks that I open the app and approve the request . But while im already in the app nothing comes up and then it advises that the request is denied.

I am studying in Amsterdam this semester and I got a new SIM card for my phone. When I tried to log into my Microsoft gmail account it is sending me a code to my old SIM that I don't have access to right now. I placed a request to change the authentication to an email instead of a text but it was denied. I have to complete paperwork for my new job that's due today and I have to sign on to their portal using this email but it wont let me sign on without putting in a code form the authenticator. On the authenticator app it is telling me my security info change is pending and will be replaced after 30 days but I can't log on right now. I don't know how to fix this and get a code so I can sign on to the portal. Any help would be much appreciated!

ich kann den AP - Authenticator nicht verwenden

Computer asks me to scan image, but phone authenticator doesn't have scan option, but asks me to enter code into computer, but computer has no option for me to do that.

unable to access my email because Microsoft Authenticator is deleted on my old phone. I have only set up MS Authenticator as a sign in option now I can not access my email. Now I am not able to sing in to my MS Authenticator

Authenticator not responding to login attempts

I need to disable the 2 fac authentication on Facebook account from Microsoft authenticator. As the facebook account suddenly got disappeared from authenticator app. and now I connot log in to my facebook account to even disable that. .

Hi I used microsoft authenticator as TOTP app for github, currently have no way of accessing github without a 6 digit code. However, there was a change to the App and it now displays an 8 digit code. I've worked with Microsoft support to get the 6 digit number it had but it did not work and advised to put in a ticket here. I've tried this https://social.msdn.microsoft.com/Forums/en-US/c04a9e6c-9bd0-43b2-80f9-2399242b3f92/microsoft-authenticator-app-gives-8-digit-code-instead-of-required-6-for-azure?forum=ApplicationInsights#:~:text=You%20should%20have%20setup%20a,provide%20you%208%20digit%20codes.&text=Two%20step%20verification%20provides%206%20digit%20codes

Also modified various security settings without luck, will need my app to show a 6 digit app otherwise all of my github data will be unrecoverable due to this change by Microsoft.

I am trying to open an app called uphold and it’s asking me for a six digit authentication number which is not listed on the Authenticator currently l. How do I add uphold to the Authenticator?

Authenticator app not functioning

I can't have access to my existing Authenticator account. An Access Reset is not possible. I don't receive any reset code on my alternative email address nesayu@redacted to gain access again to the account given over there. Please just help me to use the app again. i tried anything with microsoft support and they redirected me to you.

I've installed microsoft Authenticator app on my redmi note 10s ,All these while it was working fine till last week.Now i m unable to approve using authenticator app.Also i installed Intune company portal but the phone is getting restarted .After restarting also the app is not fetching any data.
Please do the needful.

Hey

I have problems logging in on my Snapchat account. It is asking for authentication code but I changed phones so it just disappeared with the downloaded iCloud and everything I still don’t see the code send for me to login on my Snapchat account. What do I do?

Boa tarde
Cadastrei meu e-mail mauricio@redacted como conta corporativa, mas não recebo o pedido de aprovação quando preciso liberar meu outlook.

I am having issues with my Authenticator app. I recently changed iPhone's and when my data was transferred and opened the app for the first time I no longer had what was there before. How can I retrieve my data? I had backed up my phone to my iCloud before doing the transfer
Kind regards,
Cynthia Cote

Good Evening, For the last few months, I've been using Authenticator with my main Hotmail/Outlook addresses, with Authenticator installed on only one device, my iPhone. At the beginning of the week, my phone had to be reseted due to technical issues not linked to a Microsoft product. I then restored my iPhone to its pre-erase state from an iCloud backup containing Authenticator. The problem is the following: when I open Authenticator, I have a message saying "beginning recovery process". I then see the list of all the emails that were using the app before the reset. I try to log in with my main email address, fabienvadnais@redacted and have the message: "Please validate access in Authenticator". You see the problem here? It's circular. I'm trying to restore authenticator, which is unavailable at the present time, from a backup and the process is asking me to validate the access in Authenticator... I've been trying to solve this Gordian Knot for a week now without any success. In the meantime, I'm unable to access to any of those email addresses ad they all required that I validate the code in Authenticator, which I don't have. PS. I still have access to my emails from devices where I was already logged on. Thank you,

I cannot add my msn account to authenticator without confirming a code from authenticator. I need my msn account either added, or unlinked from the app.

I am unable to log in to my work outlook account, I try to log in and it tells me to approve the request in the Authenticator app, so I go to the Authenticator app where it then tells me to approve it in the Authenticator app again, where I already am

Não consigo acessar authenticator

Não consigo acessar autheticator

After changing my password to my email, I can't get back into it now. It says I need to input an authenticator code, but I don't know where I would find that. Thank you!

Not able to get 6 digit code on authenticator app through my mobile phone

I cannot use Microsoft Authenticator for my company. It constantly asking to approve app in Authenticator but nothing happens or if I'm asked to use code there is no any?! Please help because without is i cannot login as admin into my computer!

I had the Auth app on an old phone to verify my account with FLDEO (Florida Department of Economic Oppurtunity) and then got a new phone. I did not backup this group (FLDEO) in the cloud and deleted it from the app on my old phone thinking I could reinstall it on my new phone. However I cannot. Would like to restore that Group back into the AUth app for my new phone. The Group was FLDEO registered with email address master_fun_ki@redacted

I am trying to install a new authenticator app on a new phone, but can't access codes

My old phone died and i cant setup my auth app on my new phone because my phone number also changed.

Please cancel my authenticator subscription due 31 august 2021 as my free trial is expiring soon

Hola buenas tardes soy Jared Byron Escobar Pérez y el dia de hoy he querido iniciar sesion pero debido a unos problemas con mi cuenta de microsoft me es imposible iniciar sesion aunado a esto, no cuento con mi numero de telefono con el cual me registre y queria ver si existe la posibilidad de recupoerar mi cuenta

My school and work account is attached to Microsoft Authenticator app. Recently I haven’t been able to log-in in any of my accounts because of the app not sending me any notification to verify that it is me to sign in. I am logged out of ALL accounts. I have contacted Microsoft but no help. Please help as soon as possible.

I don’t knop how to re-install my authenticator app for a different e-mailadress. I forgot my password and need the authenticator app to change my password.

Hello There
I hope you are doing well and staying safe.
I need your help on priority on one of the Microsoft accounts (sai.sathiya.sri@redacted). Due to this issue I am not able to continue my pre-joining formalities.
I will give you a background, I have created a Microsoft account from one of the service now application links from the Deloitte onboarding team.
I am going to join Deloitte soon for the pre-onboarding process. There is an account which is created using a personal email id (sai.sathiya.sri@redacted).
While creating this account (from the link provided by Deloitte), I have given my user id as email id (sai.sathiya.sri@redacted) and new password and then I had asked to installed MFA (Microsoft) in my mobile,
I had installed and sync with QR code was showing on the screen, After that I was able to access the Deloitte Servicenow application with MFA codes from my mobile.
After a week due to some reason my MFA got uninstalled when I reinstall I could not recover from icloud account, after that I did reinstall Microsoft MFA but I could not re-sync with Deloitte servicenow applications because
I did not stored the QR code or security key. I had a discussion with the Deloitte IT team but they are not able to fix the issue because the account is created using my personal email id.
The Deloitte IT team is having some limitations to fix the issues which are created using personal email id and they asked me to talk to the Microsoft team.
And, I was trying to update my security details like enabling new MFA and new mobile number details etc., all those are done in Microsoft account but not in deloitte servicenow account.
So whatever I could do in this account is impacting Microsoft accounts only, not Deloitte ServiceNow applications.So I am not sure how to fix it.
You need help me to fix the issue to login with Deloitte ServiceNow applications. I am guessing we can fix this. Either we have to deactivate this account/profile and
I should re-create the account using the same link which was provided by Deloitte. Or you can give me a QR code or security key to re-sync the MFA. And meanwhile today morning
I had a chat with the Microsoft IT team (Case number: 1026042005) who asked me to fill this form since you are able to fix it. So I would request you to please help me to fix this issue as soon as possible.
you can call me at +44 07584361435 or email me at sathiyamsai@redacted or sai.sathiya.sri@redacted. I am happy to help you to fix this issue. Many thanks in advance.  Now I have to reset and activate my MFA should sync with Deloitte Service app.
Kind Regards
Sathiyamoorthy

Dear IT,

When I sign in my unimail, it let me verify in Microsoft Authenticator. I accidentally deleted the account and app then when I downloaded it again I wasn’t able to see my old account. I can't login to the Authenticator and use it to verify my school unimail again. I don't know any information, like QR code.

Please help me!

Possuo uma conta corporativa registrada no MS Authenticator, porém tive que resetar o celular e não mantive backup, agora após instalar o MS Authenticator novamente e tentar inserir a conta corporativa para poder acessar ela, não consigo mais, pois para inserir ela no MS Authenticator eu preciso validar a 2FA no próprio Authenticator...

I have an authenticator app which I use when I login to Xero. Xero asks for a 6 digit code however the authenticator app has recently started to only offer 8 digit codes therefore I'm unable to get into Xero. How can I get my app to revert to offering a 6 digit code. Thank you.

Hello, what happens is that in the Authenticator application, I had several accounts linked, one of them is FACEBOOK, but I had to format the device and therefore all the information was deleted, so when I enter this platform it asks me for that number which I do not have access.

Hola, lo que sucede es que dentro la aplicación "autenticador" tenia vinculada varias cuentas, pero tuve que formatear el celular y no fue posible desvincular algunas de ellas, entonces cuando voy a ingresar alguna cuenta me pide el código el cual no tengo ya acceso a el

I have filed complain against my microsoft authenticator but i dint get any reply yet

unable to login into microsoft 365 admin portal because accidently deleted the app and dint do the backup. im the owner. this is email of microsoft 365 - 1advisoryceo@redacted

Hi. I’m set up and signed into the Authenticator app. But when I try to use it to verify my ID, the ‘push’ never arrives into the app.

I lost my Authenticator key setup

Hi outlook team,
I reset my password for uma.tatikonda@redacted with my new iPhone 12 pro max password generator. I accidentally did not update the password on my saved passwords. Now I want to reset my password. When I changed phone from iPhone Xs mas to 12 Promax, my authenticator app is signed out. Due to 2- step authentication turned on, I need my phone number and authenticator app to reset my password.
I requested an outlook to change my security setting to rao.tatikonda@redacted on 22 December 2020. It shows 30 days required for this change. After a month, I am now trying to reset my password; it is still asking the authenticator app or 25 character recovery code. I don’t have any of these. I tried to contact Microsoft team on various occasions; no one had a clue how to help.
Accessing my email is quite important, especially my work office 365 also tied with this account. I would greatly appreciate it if someone helps me to access my email. For any questions, please reach me on my phone +64224135645 or email stated above.
Thanks a lot, Uma Tatikonda

I need to delete the authenticator app

I donot recognise The IP address for every activity microsoft authenticator recent activity for both my email accounts with android, IPad or Windows laptop
Please contact me asap as this is a security risk

Hi Microsoft,

After a phone factory data reset, and uninstall/reinstall of the MS Authenticator App, I am unable to receive sign-in approval notification requests through the app. I still receive them via the app from some desktop apps (Outlook 365 and OneDrive), but not through browser windows or when trying to add my Outlook account to my mobile Outlook app.

When entered, the six-digit code generated on my authenticator app on my mobile device results in a message "You didn't enter the expected verification code. Please try again" with error code 500121.

Being unable to receive authenticator app requests means I am locked out of my MS admin center, other MS online portals, and other critical areas required for my Microsoft 365 to function. I am stuck in an endless loop of being asked sign-in and not being able to.

Could someone please urgently assist as I am the sole account administrator for this business account.

Thank you in advance.

Regards,

Yen