Contact Microsoft Authenticator Customer Service

I have a new phone and I installed the app again but I lost all the ID’s for instagram and snapchat now I cant login to instagram is there a way to recover that

Buenas,
Soy Marina Ibáñez Cañada (es el segundo mensaje que envio pq me faltaba info) teng varias cuentas que requieren de la app para acceder, personal : xwiiki29@redacted (q estoy registrada asi en Microsof), marina.ibanez@redacted (importantisima y solo puedo acceder desde la app).
Y todo es porque tengo un movil nuevo, sigue apareciendo solo el Xiaomi y no recibo las notificaciones con el nuevo (Apple) teniendo el mismo número (+34 665280004) no pued acceder a ese movil. Por lo que no tengo correo electrónico de la universidad y es muy urgente que obtenga acceso rapido a el.
He leido que no es la primera vez que ocurre...

No recibo notificaciones para verificar las cuentas en Microsoft authentificator.
I dont received notifications in my app for verify my accoubts and log in.

I got a new phone and I'm looking to transfer the backup of my authneitcator account to my new phone. Problem is I wasn't aware I needed to do anything about this and I no longer have access to the old phone. On the new phone I can see that there is a back up available from the old phone, old authenticator, that was uploaded to iCloud. When I tried to recover it's telling me that the backup wasn't associated with my microsoft account, I assume I haven't associated an email with the back up at all. Is there a way for me to still restore this backup?

Hello,
My Microsoft account is stating that i have microsoft authenticator installed and activated but i in fact do not have it, I am i microsoft 365 subscription user and would appreciate any help and support as i am currently unable to secure my microsoft account with 2fa or passwordless logon. When i go to login to my account the logon process asks me for a logon code but i do not have microsoft Authenticator installated and working yet as i'm trying to remove it from my old phone and move it to my new phone, could i please have some support removing all active Microsoft authenticator application instances so that i can easily install it on my new phone without my microsoft account asking me for a code to which i do not have access to, ( I Do not have any Microsoft Autenticator applications currently installed and working).

Thank you
Best Regards,
Dale Frith

I cannot get any log in requests or log in codes on my authenticator app and can't log into my account since the authenticator is my only 2 step verification set up

Authenticator app isn't displaying a code for my university account, and now I cannot log into my university account

I cannot sign in to my microsoft account to get acess to my laptop. For 4 hours we tried recieving a text code it never came through we tried to recieve it via email it never came through. How do i get access to my laptop when the codes are not being sent to me to verify! We tried everything and even the microsoft support could not help. I need to get on to my laptop for school asap!

I need the app to display the correct phone number

Need access to the Authenticator-app

I am the administrator on the account MSUMCAdmin@redacted. I am locked out of this account because I accidentally deleted the MFA app from my phone and it will not allow me to log-in with out being authenticated. Can you please deactivate the Microsoft Authenticator linked to this account so I can just log-in with my password?

I purchased a new iPhone 14 pro max, transferred over info from the old phone, and went to access my coinbase account that asks for a six-digit authenticator code which I had been receiving prior and was now receiving eight-digit authenticator from the app

Hi I have recently damaged my phone beyond repair and can no longer access the app to remove my data for my new device. I need all the data removed because my phone is broken i cannot manually remove it from my device myself.
LAW GDPR

I lost my phone and the restore process wasn't successful. I have connected all my accounts with Authenticator, including Facebook. After days of contacting Microsoft Support and researching online, since November 5th the day after I lost the phone, I found that I need to remove the device from the Website, Additional security options. But my account type is personal and most of the actual solutions are for work or school accounts. Facebook isn't offering other log in options besides the Authenticator code so, I need this to be solved. Will be waiting for your reply.

Ik kan niet meer inloggen

when I try to log into my university email, the app won't allow me to verify my identity. Neither does the app show me a code when I try to select the other ways to log in.

my authenticaoter app is not working

I have a new device and I open the Authenticator app and it’s asking for my password which I forget and I can’t update my password as I have two step Authenticator on. Please advise,

when I try to log into my university email, the app won't allow me to verify my identity. I haven't had an issue with this until today. Neither does the app show me a code when I try to select the other ways to log in.

Meu celular foi roubado e eu usava o Authenticator para acesso às minhas contas (e da minha empresa) do Facebook e Instagram. Agora preciso ter acesso à elas novamente mas não consigo pois o celular não está mais comigo.

Dear Sir,
My cell phone was snatched on 20th October 2022, my account tariq.shahzad@redacted is configured with two step verification, i don't have backup and want to add my account in Microsoft Authenticator App. please support me to resolve my issue.

I am trying to add my work email to my outlook account - It says to go to the authenticator app, and says "approve sign-in request" but I have no option to approve/deny

I need to add my work email to my Authenticator app but it won't let me it's rebecca.ussia@redacted can you help please

I was using MS Authenticator on Android device.
I am able to restore 2FA verified id's on other android device but that's not a case with iPhone
I am unable to shift data or recover data on my iOS device.
I don't even know where is the authenticator 2FA data backup is stored and how can I manually import that data.
Kindly, help me regarding this...!!!

Salve non riesco ad accedere all'app microsoft Authenticator ... le mando il messaggio di errore :

Error Code: 500121
Request Id: 335b471c-52a0-4c66-981c-6f5dec002600
Correlation Id: c8b77893-83c9-46d7-90f6-2d883e41ad33
Timestamp: 2022-10-26T09:04:06Z

Salve non riesco ad accedere all'app Authenticator con la mia email istituzionale

Microsoft authenticator app states "Error communicating with server" when trying to approve sign-in notifications for my office356/OneDrive account

unable to set up 2 factor authentication using app. I've tried to set up the MS authenticator app, but it ask me verify my identity by approving a request on my Ms Authenticator app. no request is received. Then if i attempt the process again and select "use a verification code" it says to enter the code displayed in the MS authenticator app on my mobile device. No code is ever received.

unable to set up 2 factor authentication using app

I can't log into my work email or teams cause my authenticator app has my old number registered and I need to change it

Microsoft Authenticator's App not working functionly

my authenticatr app not working Open your Microsoft Authenticator app and approve the request to sign in​.​
I can't use my Microsoft Authenticator app right now
More information

Hello,

I downloaded the incorrect app to my phone - I did not what a subscription to this app. I accidentally clicked 'end 3 day trial' thinking it would end the subscription renewal as a whole but I have now be automatically charged £38.99.

Can this amount please be promptly refunded and the subscription terminated?

Thank you for your help.

Kindest,
Alex

I’m trying to log into outlook but that directs me to the Authenticator app but it won’t grant me access and shows no code or notification to authenticate my log in

Hi there,

I contacted Microsoft support about an issue that I had with Microsoft Authenticator.
The ticket number is 1044921324 for your reference.

The issue is someone stole my phone with the Authenticator on. The cloud backup option is not activated by default in Microsoft Authenticator, so when I installed the Authenticator on a new phone, I realized that I had lost all the key generators for non-Microsoft products (such as Instagram, Facebook, etc.).

Is there any way you can help me access these code generators for the non-Microsoft products?
For instance, Instagram has no way to have my account back if I do not use the code generator inside Microsoft Authenticator App.

Please help me solve this issue,

Regards,

Francesco

ho un problema con app, per accesso negato e notifica di approvazione, codici ecc in riferimento al profilo istituzionale. Per questo motivo non posso usufruire di teams

My Phone isnt registered as a device.
I cant login in to my azure account because i cant authenticate. My SharePoint is useless.
Can i fix my Authenticator or can i turn ALL authenticator off ?>

My App Authenticator is no longer working after I switched to an iPhone 14. When I try to connect my Azure ID to my work email and Teams it gives me an error code 500121. I have tried multiple solutions and non have been successful

Hi I have an office 365 account which I use for my family. I am the admin (when I login i use the work account option). Lat night when my email asked for confirmation from my authenticator app I accidently pressed no. Now as soon as the account asks for authentication it immediately proceeds to request denied, If I try to "Get a code a different way" there is no option to verify although the tel number looks correct. error code 500121

I have an NPO account at randenborgh@redacted and am the only admin. My phone is gone and the only option for 2FA is the Authenticator ab. I am completely locked out unfortunately. I contacted support with my private account and they said to get back to you.

My Actual name is Alsadike Derhim, nickname is Sedik Mohammed. My Snapchat code disappeared from the Authenticator app because I restored my iPhone and everything was deleted. I lost access to my Snapchat account just because it requires an approval from the Microsoft Authenticator app. Please, help!

Hi,

I was referred to you from general MS support. I recently upgraded phones. I want to ensure my old phone with MS Authenticator will be deleted completely. The old phone will be used as a trade in. I already uploaded MS authenticator on my new phone. I followed your support page and blog sites to remove the app from the old phone. It says:

To remove the app from a device using a personal Microsoft account, go to the two-step verification area of your Account Security page and choose to turn off verification for your old device.

There is no phone linked.

Please help,
Chris

I lost my phone and I can't get my authenticator code to long in on my new phone

It's not a complaint, the mistake was mine but the chat person gave me this link?
I lost my phone at the weekend whilst canoeing. I've got a new phone and downloaded the authenticator app and for most apps all seems well. But I can't get into Facebook even though I can get into WhatsApp. I can't seem to add Facebook to my authenticator app as it needs a QR code?
Hoping you can help,

Best wishes,

Hannah

Hi There,
I have had suspicious activity on my authenticator app that has been able to automatically and successfully sync my email from an unknown location in Russia, however I have not provided consent to do so. If someone is able to please contact me to discuss, it would be appreciated.
Thanks!

Authenticator on Apple Watch S8 not working with iPhone 14 Pro
iPhone shows multiple accounts, generating codes but directs me to set up watch app. Open watch app tells me to set up on iPhone!

My phone died with the authenticator installed on it. Now I am unable to access my email because it was two factor enabled. I am unable to recover my account now because it wants the code from the authenticator on a dead phone

I was trying to add authenticator on my phone too and the codes wouldn't appear so I thought maybe deleting authenticator on my ipad would fix it but nope. Anyways I messed with the settings and I'm pretty sure it got overwritten

When trying to restore authenticator from back up and signing into my account I am using an alternative email/number to receive my code but the code is not being sent to me

Can't log into authenticator app as it asks me to use the authenticator app to verify which I can't log in to

Can't log into authenticator app as it asks me to use the authenticator app to verify which I can't log in to

I was logged out of the authenticator app and now i cant log back in without it asking me to approve on the authenticator app that i dont have access to anymore

I set up my Microsoft authenticator app for my account but forgot to turn on backup and the uninstalled it from my phone but after few I installed it again but I am not able to login as Its asking for security code which I am not getting and I did not add any other recovery option to my account please help me I am not able to sign in to my account

Hacked account!!!

I have just got a new phone and no longer have access to the old phone. I unfortunately didn't realise I'd need to back up my Microsoft authenticator app, so when I've gone to access my university and work accounts Microsoft authenticator won't send me any codes or let me open them. I've looked through your website and support pages, but can't figure out how to set up Microsoft authenticator on my new phone when I can't deactivate it on my old phone

My account stolen

Can you check on your system what is the reason why I am not receiving the notification to approve my sign in, on my new phone.

Please delete my Authentication app. I am a 80 year old senior citizen and really don’t understand all the directions and get very frustrated.
I do know that there is a monetary fine of $7500.00 for noncompliance on your part.

Hi, been told to contact you re: case number 1043104811. (I had a new phone and lost the authenticator details for andyaneal@redacted, and cannot access the account anymore.)

All good, Andy. I have already documented everything in my end. This time you'll need to reach out to our Microsoft Authenticator app, they handle issues relating to TSV/ Authenticated accounts, in instances where they lost there phone, number and anything related to it. Please save our case number as well as a reference, I already noted everything in my end., nothing to worry.
August 25, 2022, 10:16 amBeatrice

i have been trying to log into my school account for a few days and since i don’t have access to MFA i can’t use it

I haven’t been able to access my Instagram or my school website because my Authenticator app has to give me the ok. I just got a new phone so I’m not surprised this happened but I need this. What do I do???

cannot login into work account due to mobile issues

I'm locked out of my account and my business is on the line.

Microsoft Authenticator is saying I need to set up a two step verification with a QR code but I don’t have access to a QR code for my account. How do I verify my account?

Microsoft Authenticator is saying I need to set up a two step verification with a QR code but I don’t have access to a QR code for my account. How do I verify my account?

Please could I have advice with micrsoft authenticator - it is going round in loops that I cannot get out of and I urgently need access to my emails

Microsoft Authenticator app iCloud backup not working.
When I open the app on my iPhone 13 mini, it says "Sign in to update your backup - Your backup is out of date. Sign in to your account kvrant@redacted to back up your latest changes." I then press the Sign in button on the notification.
Another notification comes up that says "Something went wrong. Please report an issue using the Send feedback option."
I pressed "Send logs" and submitted Incident ID: 78D7HEJ

i cant log in to my work email . My app auth says to get the verification code from the auth app even though I am already on the app

My authenticator got logged out of my 365 account dave.pennington@redacted and it wont let me into my account without it. When I try to log back in to authenticator it tells me to log in using a code from the authenticator. I am locked out in an infuriating loop!

I used the authentication app in our admin email but I accidentally deleted the account in app. So every time I tried to log in, it keeps telling me that it needs the code. But since the account in app was deleted, we can't have an access to the admin email. This is our business email that's why I need to fix it as soon as possible this is the email admin@redacted. I hope you can fix this issue.

Microsoft is causing me hell, why do u make it so hard to get help. I must have had an account 100yrs ago therefore a different phone number. That’s my problem. I need it updated to the correct no which os 0416099248

Salve. Ho già inviato una precedente mail per spiegare il mio problema. Problema abbastanza grande perché a causa sua non posso utilizzare altre app Microsoft, tra cui Microsoft teams. Ora ripeterò il mio problema dell'app Microsoft authenticator: praticamente nel momento in cui io voglio aggiungere un account istituzionale nell'app di autenticazione, mi si chiede un codice che arriva nella stessa app.
Lo stesso problema è stato riscontrato da questa persona https://docs.microsoft.com/answers/questions/547966/how-to-get-out-from-a-ms-authenticator-loop-when-a.html

È effettivamente un loop. Per favore aiutatemi a risolvere questo ENORME PROBLEMA. Grazie.

I had the authenticator app on my Samsung Note 20 Ultra and I had a Cloud Backup activated with ramirodamil@redacted as the recovery account. When I opened the Authenticator app on the new phone I bought (Samsung S22 Ultra), instead of clicking Begin the Recovery, I logged myself in with the same account, and the recovery wouldn't open. And I activated the cloud backup and didn't recover it either. So I would need to access the previous backup where I had several Instagram accounts 2FA codes.

Buongiorno, sono De Giacomo Ludovica, ultimamente sto riscontrando problemi all'app "Microsoft Authenticator". Nel momento in cui cerco di aggiungere un account, in questo caso quello dell'Università di Napoli Federico II, mi chiede il codice di verifica sulla stessa app. Ovviamente non ricevo nessun codice, poichè l'accesso lo sto facendo nella stessa app. Come posso fare? Il problema me lo dà solo nel momento in cui cerco di inserire la mail istituzionale, con la mail personale no, poichè il codice mi arriva tramite SMS.
In attesa di una sua gentile risposta
cordiali saluti

Ludovica

Hi guys,

My old phone is damaged and I bought a new phone. How do I shift all my authenticated accounts to the new device?

I need to transfer my authenticator account from my old phone to a new. i dont have access to the old phone

delete this now

Hello. I have spent close to 3 hours this evening trying to access my school email account with the use of this app. Each attempted log in it has told me to enter the code send or to authenticate the log in. However the app does not allow any of these things to happen and quotes an error message each time despite the app being open. Please can you highlight a way to overcome this as I have no access to emails that are quite urgent. Best wishes and thank you for your help.

I need to get into my school Microsoft account for university, but I cannot sign into Microsoft Authenticator for the two step verification and I don’t have access to my phone number to receive a text or call because I am currently on vacation in another country. Microsoft Authenticator requests for the Authenticator itself to verify my login when I try to login to my McMaster account on it. This results in a repetitive loop of me trying to sign in to Microsoft school account and then the app in order to do the two step verification. I would really appreciate help with this as I need to get into my school account urgently.

Hi, i have a new iphone and my account has locked me out when I try to set up my existing email (simon@retail-savvy) on my new phone (authenticator). Can you please check my account, reset it if necessary and update it to recognise my new iPhone (13 pro max). Many thanks
Simon

(I need to get this done quite urgently today if you can help me)

i lost my registered phone number on the microsfot app to recieve the otp or a call to login and i dont have access to the app as well becasue when im trying to login to the app it is not allowing me unless i enter a code or do a call confirmation the only thing i have acces to is my mail which i could get a otp for so i want a solution on how to login to my account now.

Hi, i have a new iphone and my account has locked me out when I try to set up my existing email (simon@retail-savvy) on my new phone (authenticator). Can you please check my account, reset it if necessary and update it to recognise my new iPhone (13 pro max). Many thanks
Simon

Microsoft Authenticator is requesting a code. The code is alpha numeric, but the keypad from authenticator is only numeric. So I cannot unlock the app.

Unable to access accounts as the Authenticator app was on an old phone which is no longer functioning. Authenticator app requires permission from the Authenticator app on the old device in order to access it.

I can’t login on Microsoft teams. I don’t receive notification on Microsoft Authenticator Please cancel me on Microsoft Authenticator with organizations The Siam Commercial Bank PCL. Via Ms teams.

after upgrading to a new iphone - 2FA accounts previously registerred are not showing up on home tab, also not able to export credentials...

2022-07-11 17:18:53.726 VERB PhoneFactor 0 TID=11 276 (-[CheckForAuthHandler msaListSessions]) MSA listPendingSessions found 0 sessions
2022-07-11 17:18:53.729 INFO PhoneFactor 0 TID=11 174 (isSharedDeviceFlagInAppConfig()) Shared Device Mode Flag does not exist or is not a boolean/string in MDM Config.
2022-07-11 17:18:53.730 VERB PhoneFactor 0 TID=11 338 (-[CheckForAuthHandler checkForAuthComplete])
2022-07-11 17:18:53.730 VERB PhoneFactor 0 TID=11 1938 (-[AccountTableViewController checkForAuthCompleteWithError:aadAuthFound:msaAuthFound:aadNgcAuthFound:])
2022-07-11 17:18:53.730 VERB PhoneFactor 0 TID=11 744 (-[AccountTableViewController setNetworkActivityIndicatorState:]) 0
2022-07-11 17:18:53.730 VERB PhoneFactor 0 TID=11 247 (+[CommonFunctions

Então, eu tenho 2 smartphones, o principal no qual estou falando com você e um secundário, no qual fui furtado hoje. Nesse celular furtado estava logado minha conta Microsoft e também estava com o aplicativo Microsoft Authenticator. Gostaria de saber se tem como deslogar o authenticator e desconectar todas as seções em que a conta está logada

Please my fasebook authentication old I'd remove

Please my fasebook authentication I'd remove

I changed my phone and I forgot to add this device to the account and now I cannot log in into my work account. It doesnt provide me with access nor a code

I can't login to app authenticator. It says to erase all devices in use and I can't delete them.

I have issues with the authenticator for facebook, cant generate a code to log into fb.

I cannot access my authenticator which means I cannot log into my Microsoft 365.

I cannot log to the admin potal of spoppeleer@redacted Authenticator does not allow to get the code through phone

Hi MS,

I have recently change my IPhone 6 to an IPhone 7. All data was transferred across but now my MS Authenticator does not work. How should I proceed - delate the app and reinstall?

Many thanks and await you early reply as I cannot access my work emails at the moment.

John Walls

I can’t log into my uni email. I can't receive phone calls to verify,
the authenticator app has never
worked properly and the uni haven't
set it up so that I can authenticate my
account with a text message.
The email is: se638@redacted

i need a help to log in my account

I have changed phones and the transfer of my authenticator did not work out well. My old phone is reset. Now i cannot login anymore in dennisvankrimpen@redacted. Now i cannot work anymore. Can you please help!! Nobody within Microsoft can / will help me. I can change my password of my mailbox by using two step verification via my mobile phone or via my alternative mailadress which are both registered under my account. Can someone please help me!?

I deleted the authenticator app moments after using it the first time thinking I would only need it once. I can now no longer log into my school email account as my authenticator app doesn't work anymore after re-downloading it.

I have a university microsoft 365 account, with a microsoft authenticator verification app. Becuase I have a new phone, I cannot access this account becuase the code is being provided to me. Please solve this urgently as I have university emails pending. My university email is 21025978@redacted