Published by Microsoft Corporation on Mar 15, 2024

Report an issue with Microsoft Advertising.
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Why should I report an Issue with Microsoft Advertising?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Microsoft Corporation to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Microsoft Advertising

1. Microsoft Advertising help you stay on top of your advertising campaigns while you're on the go.

2. Keep your finger on the pulse of your accounts all from your smartphone or tablet.

Microsoft Advertising Customer Insights

1. I'VE HAD NO PROBLEMS WITH THATVery good app with a lot of analytics to show your progress and what campaign is being looked at more, unlike google, Microsoft advertising let's you spend where it is needed and allows you to have more control of the bids and you can personally work out how much each bid costs unfortunately though as a UK business a lot of clicks come from the USA which the location is not ideal for this type of business, graphical location would be more beneficial also can't seem to see where my remaining billextremely unhappy with the results and the charging method if you give Microsoft advertising your credit card they will charge the hell out of it.

2. Great support (Microsoft has always proved the best at live chat), many tools to gather quality data, and relatively easy to use; Google can drive me nuts with their absent product support and insulting "you-go-figure-it-out" attitude, despite I'm the one paying them! Be careful not to use automatic "smart campaigns" though, as it elimated the flexibility for testing strategies and fully personalizing my copy.

3. help chat doesn't help with this horrible appI'm not sure why but I'm seeing Chinese characters inside the app alongside English... Is there not a native English version of the app? There is no way to turn off the Chinese characters in settings.....This app is MADE TO FAIL PURPOSELY !!! NO OTHER POSSIBLE LOGICAL EXCUSE.

4. 4.5 HOURS DESPERATE TO GET MY SITE WITH CUSTOMERS 😮 💨🤕😶 🌫️😔😐😞😞😞 DO NOT USE THIS APP FOR ANY REASON !!!! GOING 100% WITH GOOGLE ADS since Microsoft-ads sends you there ANYWAY 🤬🤬🤬🤬🤬🤬🤬🤬🤬PHUK !!!!! 🥺🙄😮 💨🤕😶 🌫️😔😞Junk.

5. I do spend a lot of money on advertising and if it works and sometimes it doesn't I'll pay my due but with Microsoft advertising you do not get anyting for your money.

6. The pause campaign button doesn't work I think it doesn't sync properly to Microsoft website.

7. Support doesn't work and does not keep it open when they ask for a screenshot.

8. No otp received, I added my password correctly but still taking me back to login again and again continuously for almost 3 hours I have tried but couldn't find solutions.Can't edit ads from the app.

9. I got charged over 1k and didn't get 1 call, nothing but a giant headacheI spent much time in login to the app but it keeps repeating same process.

10. I've experienced quality results, even during months I hold back on my spending.Horrible nothing works.

11. This is unacceptable as every other ad platforms mobile app will let you edit the ads.DO NOT DOWNLOAD.

Steps to Troubleshoot & Fix Microsoft Advertising Issues

1. Fix Microsoft Advertising Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Microsoft Advertising: Restarting the app will resolve most errors.
  2. Update the Microsoft Advertising App. Here is how:
    1. On Android goto PlayStore » Search for "Microsoft Advertising" » Open Microsoft Advertising » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Microsoft Advertising » click "UPDATE".
  3. Clear Microsoft Advertising app cache: Clearing cached data will force your app to retrieve the latest data directly from Microsoft Advertising servers.
    1. On Android, goto Settings » Apps » Select "Microsoft Advertising" » click Storage » click "Clear Cache".
  4. Check Microsoft Advertising app permissions. If any of these permissions required to use your device's features are disenabled, Microsoft Advertising might not work.
  5. Uninstall and reinstall Microsoft Advertising. If nothing else has worked, completely uninstall Microsoft Advertising then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Microsoft Advertising not working


2. Fix Microsoft Advertising Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Microsoft Advertising be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Microsoft Advertising not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Microsoft Advertising may not be able to connect to the Internet when running in the background.

Reported Issues