Contact Spruce Customer Service

Why should I report an Issue with Spruce Mobile Banking?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Spruce Credit Union to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Also would be nice to have the option of signing in with fingerprint scanner as well as password.Most of the time, the app crashes or cannot reconnect to a network, when I am definitely connected I have to force stop the application, everytime I need to use it.

2. Mobile deposit function does not work as shutter button sits over the close app screen button.Too many glitches with trying to log in.

3. It would be nice if at log in it displayed balances of all accounts instead of just one.Awfal. Poor function.

4. When it asks to open in the app or the mobile website, the button for opening the app doesn't open the app at all.

5. I'm not sure if is the fault of the app, but sending transfers takes hours compared to other banks that often send etransfers almost instantly.

6. I am a 2 decades client and love Spruce.Worse online banking ive ever worked with.

7. Just bad app.I use my Spruce mobile banking app all the time.

8. Quite annoying.Slow, outdated interfaces, the app constantly has issues detecting wifi even at full bars.

9. The cheque scanning technology is horrendous to a point of being almost unusable.Can never log on, always no network.

10. Says No Internet Connection almost every time I try to log in.

11. Tired of having to delete and re download the app to work.

1. Fix Spruce Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Spruce: Restarting the app will resolve most errors.
2. Update the Spruce App. Here is how:
   1. On Android goto PlayStore » Search for "Spruce" » Open Spruce Mobile Banking » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Spruce » click "UPDATE".
3. Clear Spruce Mobile Banking app cache: Clearing cached data will force your app to retrieve the latest data directly from Spruce servers.
   1. On Android, goto Settings » Apps » Select "Spruce Mobile Banking" » click Storage » click "Clear Cache".
4. Check Spruce app permissions. If any of these permissions required to use your device's features are disenabled, Spruce might not work.
5. Uninstall and reinstall Spruce. If nothing else has worked, completely uninstall Spruce then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Spruce not working

2. Fix Spruce Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Spruce be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Spruce not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Spruce may not be able to connect to the Internet when running in the background.