Contact VyStar Customer Service

Why should I report an Issue with VyStar Mobile Banking?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of VyStar Credit Union to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Very frustrating.It does the basics, like allowing me to see my account balance and transfer money, but I don't have access to important information like account numbers, and the user interface and app design are reminiscent of an early 2000s website (minus the touch aspect).

2. I can still login to my account with my password, but why have the option of fingerprint login if it doesn't work? Also, I am tired of having to uninstall and reinstall the app just to get it to work when you update it.

3. However, it does absolutely no good to have these features if the app is unreliable! And before you send me a "blanket reply" to email you with my phone number, please don't waste my time or yours....just focus on fixing the problems for the sake of your members.For about the last year or maybe a little more, I have been unable to do anything through the app but see my accounts.

4. I also have to type in my password every time I log on, as opposed to other banking apps that allow you to create a PIN.This app is poorly designed! Sometimes I can log on, other times, it gets stuck saying that it's securely logging on and doesn't go past that point.

5. Very frustrating!!!!With the most recent update, when I try to save my fingerprint recognition preference, I get the message "Updating Settings" and it sits there (with the 'processing' animation spinning) as if it's waiting to hear back from the server.

6. When I tried to reset the app to accept fingerprint login again, it would not take it - it would just keep saying "updating settings." I've tried it on 4 different occasions.

7. Very user friendly and everything was always handled in a fast manner (ie transfer, account review, statements requests, etc).

8. Every time they have updates, the app locks you out and says you need to unlock your account.

9. For the last 4 months or so, I have had issues logging in, where I either can't log in at all, or else it will say that it is experiencing issues because of upgrades or whatever, and then sometimes I can get to my accounts summary before it crashes.

10. Very upset 😡 Update: I have contacted Vystar 3 times and each time someone is supposed to call me to help fix the problem.

11. You click the "unlock account" link, and it says that your account was never locked in the first place.

1. Fix VyStar Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart VyStar: Restarting the app will resolve most errors.
2. Update the VyStar App. Here is how:
   1. On Android goto PlayStore » Search for "VyStar" » Open VyStar Mobile Banking » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for VyStar » click "UPDATE".
3. Clear VyStar Mobile Banking app cache: Clearing cached data will force your app to retrieve the latest data directly from VyStar servers.
   1. On Android, goto Settings » Apps » Select "VyStar Mobile Banking" » click Storage » click "Clear Cache".
4. Check VyStar app permissions. If any of these permissions required to use your device's features are disenabled, VyStar might not work.
5. Uninstall and reinstall VyStar. If nothing else has worked, completely uninstall VyStar then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing VyStar not working

2. Fix VyStar Server issues & Internet Connection

1. Check network connection: An unstable Internet will make VyStar be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to VyStar not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, VyStar may not be able to connect to the Internet when running in the background.