Contact NHS Active 10 Walking Tracker Customer Service

Why should I report an Issue with NHS Active 10 Walking Tracker?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Public Health England Digital to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Active 10's are simple to fit into your day, from taking the dog out to going for a lunchtime walk there are lots of opportunities to include brisk walking into your daily routine.

2. Just ten minutes of brisk walking every day can get your heart pumping and can make you feel more energetic, as well as lowering your risk of serious illnesses like heart disease and type 2 diabetes.

3. Whether you want to lose weight, get more active or improve your mood, Better Health and Active 10 will be here to support you reach your health goals.

4. Going for a brisk walk is a great way to clear your head and improve your mood.

5. This app relies on your phone’s inbuilt sensors to measure your activity so you may experience varying levels of accuracy especially in older devices/operating systems.

6. The good news is you don’t have to go to the gym or start expensive fitness programmes, walking briskly counts too!

7. There has never been a better time to kickstart your health.

8. Healthy changes start with little changes.

9. We all know how important it is to be active.

10. To improve accuracy, we recommend keeping your phone in a pocket close to your body rather than in a loose coat pocket or bag.

1. This is the only activity level tracker I use so I can't send screen shots to prove it isn't working.It's okay, but loses marks for being inconsistent - my partner and I go on walks together and get wildly different results - and for stopping recording after 5 days if you don't open it - if it *must* stop recording, at least make it every 7 days, which at least would put it on a regular day for checking.Used to really like this app but since the update in mid April it has stopped storing my walks.

2. Obviously logged into Google account and permissions given or it wouldn't have worked in the first place!Pros: conplerely free, simple and easy to use, encouraging and not too hard to meet goals if starting to increase activity levels, great widget for tracking active 10s on home screen, no BMI, weight shaming or unsolicited dietary advice.

3. 🤷 ♀️ CheersUsed to be a really good app, but it's really gone downhill the last few months, no longer keeps my daily brisk minutes, makes it harder to know how I'm doing to keep to the 150 brisk mins a week.

4. Cons: can only track active minutes a few months back, limited cutomisability - but for a free app it's great.Good when it works however hasn't recorded any walking today at all and no idea why.

5. I go for a walk fast enough to make me puff and pant and it still only detects "11 minutes walking 0 minutes brisk" ... pretty sure I was walking at more than 3mph at least half of the time as well as I was definitely out of breath with an elevated heart rate.

6. Addendum: it eventually started picking up some brisk walking but then after two days all the walks vanished and it says I have done no walking this week.

7. APP says 4 minutes, one brisk.. ;(Used to be a great app, the last couple of weeks it has refused to record anything! I have deleted and reinstalled several times with no luck at all.

8. A couple of months ago there was an update and now my walking data for the previous few days takes so long to update that I don't bother to look at it.I use this app and gave always appreciated it until this week.

9. I've noticed the day after each brisk walk it is no longer recorded on the app so I am unable to keep a track on the app.

10. So it is suffering from severe memory loss and therefore not much use for tracking activity anymore.It used to work really well and i could easily see how active (or otherwise) I'd been.

11. I know to check 'My Walks' but it is now not showing any walks for any previous days or weeks, only the day itself.

1. Fix NHS Active 10 Walking Tracker Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart NHS Active 10 Walking Tracker: Restarting the app will resolve most errors.
2. Update the NHS Active 10 Walking Tracker App. Here is how:
   1. On Android goto PlayStore » Search for "NHS Active 10 Walking Tracker" » Open NHS Active 10 Walking Tracker » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for NHS Active 10 Walking Tracker » click "UPDATE".
3. Clear NHS Active 10 Walking Tracker app cache: Clearing cached data will force your app to retrieve the latest data directly from NHS Active 10 Walking Tracker servers.
   1. On Android, goto Settings » Apps » Select "NHS Active 10 Walking Tracker" » click Storage » click "Clear Cache".
4. Check NHS Active 10 Walking Tracker app permissions. If any of these permissions required to use your device's features are disenabled, NHS Active 10 Walking Tracker might not work.
5. Uninstall and reinstall NHS Active 10 Walking Tracker. If nothing else has worked, completely uninstall NHS Active 10 Walking Tracker then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing NHS Active 10 Walking Tracker not working

2. Fix NHS Active 10 Walking Tracker Server issues & Internet Connection

1. Check network connection: An unstable Internet will make NHS Active 10 Walking Tracker be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to NHS Active 10 Walking Tracker not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, NHS Active 10 Walking Tracker may not be able to connect to the Internet when running in the background.