Contact MActive Customer Service

Why should I report an Issue with MActive?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Micro Technology to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Smartwatch, bracelet alarm clock, stopwatch, countdown and event reminder can be set.

2. Record your daily sleep, and show the time of deep sleep, light sleep and the number of awakenings.

3. Keep track of weekly and monthly sleep trends. 4.

4. Call reminder, mute, hang up and other functions. 5.

5. And charts of weekly and monthly total physical activity and trends. 3.

6. Record the number of steps you take each day, calculate the distance and calories you burn each day. 2.

7. Display the amount of exercise at each activity time in 24 hours.

8. When you wear the bracelet or watch and synchronize with the APP, you can choose to turn on message push, call reminder, APP push reminder and SMS reminder to the bracelet/watch. - MActive should be used with smart bracelet and watch of MTK2502 series M90, W56 and W56m，M14,which cannot play all functions by itself.

1. If you take more than one reading per day the charts only show the last reading, should be able to averageI tryed using the app for over two weeks there are watch-app syncing problems, one of the main reasons of having a smart band is that you won't have to take out your phone every minute and you can take a look at the watch and see if it's important or not, but also once a day take a look at the charts of daily health.

2. The worst part is: if you make a call from the phone, that is you are dialing from the contacts or typing the number into the dialer, the connection goes via watch! That is, you have to talk into the watch!Tips for connecting bluetooth successfully (sync with calls, notifications, music).

3. I purchased the watch L13 as a trial from all the hype and downloaded this as the recommended app, I can say now that regards smart watches it's a case of you get what you pay for, I've tested many and in my opinion go for higher end items, the apps that go with them are stable and collect data more accurately, plus developer support worksThe blood pressure measurements are displayed reversed (80/120 v.

4. Just got this watch and I will say its cute! But I can't get the camera option to work ... the stats of all the health options do not save to my app on my phone.

5. (Do note that you need to connect two things -1) app to watch; 2) phone to watch ) 12-24hr clock setting can be change via the app under 'user'.

6. If the app is in use on the phone then only will it sync with watch and I can receive messages and notifications.

7. I have a moto g stylus (2021) phone and watch 6 I did watch a video where a guy got this to happen - but I didn't have any luck.

8. :(Apps unstable, freezes, disconnects and doesn't collect data from watch, it definitely needs work but doesn't look like it'll get it any time soon.

9. BUT, the rest of the features seem to work reasonably well, and the watch paired with the app does all the other things as it should.

10. Only the few option quick reply text they give you to choose from.The xwatch is actually a good watch but the software that comes with it is garbage.

11. The only thing the software is really good for is saving results from the Fitness and or health apps in the watch.

1. Fix MActive Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MActive: Restarting the app will resolve most errors.
2. Update the MActive App. Here is how:
   1. On Android goto PlayStore » Search for "MActive" » Open MActive » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MActive » click "UPDATE".
3. Clear MActive app cache: Clearing cached data will force your app to retrieve the latest data directly from MActive servers.
   1. On Android, goto Settings » Apps » Select "MActive" » click Storage » click "Clear Cache".
4. Check MActive app permissions. If any of these permissions required to use your device's features are disenabled, MActive might not work.
5. Uninstall and reinstall MActive. If nothing else has worked, completely uninstall MActive then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MActive not working

2. Fix MActive Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MActive be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MActive not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MActive may not be able to connect to the Internet when running in the background.