Contact StepBet Customer Service

Why should I report an Issue with StepBet: Get Active & Stay Fit?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of WayBetter, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Receive personalized Step Goals based on your activity/exercise tracker history, and bet money on yourself during weekly health-focused games where you’ll be encouraged to walk and exercise to meet your personalized step targets. - Select your step source (Fitbit, Garmin, Samsung Health, Google Fit are supported) to get your custom fitness goals. - Find a game, and place a bet into the game’s pot to officially join. - Walk, exercise, and stay active to hit your fitness goals every week of the game. - Win, and split the pot with other winners to recoup your bet and then some!

2. By committing real money, engaging in the social aspect of our games, and interacting with our one-of-a-kind customer support team known as WayBetter Referees, you’ll find unparalleled motivation in reaching your health and fitness goals. Try it risk-free!

3. Cancel any time during the first week for a full refund.

4. And don’t forget to check out our other WayBetter apps, DietBet and RunBet!

1. Deleting.I love the concept of the app, but it loves to log me out and it's super difficult to log back in (very glitchy and it usually takes multiple tries, a password reset and an email to customer support it get back in) ...always the last week of a bet too.

2. If you hate to lose money and you'd like to meet fitness or weight related goals, definitely give Step Bet a try.

3. The active and power goals are decided by the app based on your step history, but sometimes you may need a slightly lower goal.

4. It would be nice to have the algorithm give 2 or 3 possible step goals and let the user decide which they want to fulfill for that bet.

5. That way I could still participate in bets during busier times.Glitchy service and unhelpful staff- after my watch and phone didn't synch up I lost a challenge.

6. The bets are fun, but my goals aren't the same when doing multiple at a time even though I sign up for them all at the same time - an obnoxious glitch as well...It definitely motivates me to move more.

7. And, although they eventually issued me credits for the hundreds of dollars in games that I lost due to the hardware malfunction, the lack of customer service to even get credits was terrible.

8. It took 3 weeks of data instead because my step count was low.

9. I would think it would be a fairly easy fix, and as many have requested that and it hasn't been done, that makes me hesitate to join membership bc it seems like they don't want to make it easy.Do not recommend.

10. Customer service is unhelpful and just kept telling me that I need to wear my tracker longer and it should eventually work.

11. Because the premise relies on a third party (my case, FitBit), you run the very significant risk of losing a lot of money if there are problems with rhat third party.

1. Fix StepBet Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart StepBet: Restarting the app will resolve most errors.
2. Update the StepBet App. Here is how:
   1. On Android goto PlayStore » Search for "StepBet" » Open StepBet: Get Active & Stay Fit » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for StepBet » click "UPDATE".
3. Clear StepBet: Get Active & Stay Fit app cache: Clearing cached data will force your app to retrieve the latest data directly from StepBet servers.
   1. On Android, goto Settings » Apps » Select "StepBet: Get Active & Stay Fit" » click Storage » click "Clear Cache".
4. Check StepBet app permissions. If any of these permissions required to use your device's features are disenabled, StepBet might not work.
5. Uninstall and reinstall StepBet. If nothing else has worked, completely uninstall StepBet then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing StepBet not working

2. Fix StepBet Server issues & Internet Connection

1. Check network connection: An unstable Internet will make StepBet be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to StepBet not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, StepBet may not be able to connect to the Internet when running in the background.