Published by POPSUGAR

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Why should I report an Issue with Active by POPSUGAR?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of POPSUGAR to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Active by POPSUGAR

1. Stream workouts on Active. popsugar. com, POPSUGAR Active iOS app, Android app, Roku app, Apple TV, or using Chromecast.

2. Mix up your fitness routine with a variety of toning, dance cardio, yoga workouts and more.

3. To support the wellbeing of our community during these uncertain times, we are offering Active by POPSUGAR for free so you and your loved ones can stay active at home.

4. Try 21 Days to Kickstart Your Fitness if you’re just getting started on your fitness journey, or 4-Week Full-Body Fusion if you’re looking to challenge yourself with something new.

5. Curate and save your favorite workouts in your profile for easy access.

6. POPSUGAR offers workouts for everyone.

7. Strengthen, sculpt, dance, box, or restore with your favorite POPSUGAR instructors.

8. Access your workouts on demand at home or on the go from your device.

9. Download workouts for when you don’t have a reliable connection.

10. Schedule your workouts in advance to keep yourself accountable.

11. New workouts added monthly.

Active Customer Insights

1. It was my initial motivator to work out when it was functioning correctly.. I literally haven't been able to search for any workouts for almost a year, it only shows the sad face emoji (😔).

2. However, only the challenges show, you have to tap on the screen every few minutes or it goes dark, you can't filter or schedule workouts or download them.

3. Needs a little work.☆UPDATE☆ Like others have mentioned, this app was great, but now there are no workouts loaded other than the challenges.

4. I didnt realize it at first because I had a program scheduled using the calendar in the app (which still works), but when I went to look for other workouts there were none there.

5. This was the only way I could workout with my busy wfh schedule and it takes too long to find workouts on YouTube channel.

6. Overall, this app has flopped and is no longer being maintained, and hasn't been for a long while.I absolutely love the POPSUGAR fitness videos! However, the app could use some fixes.

7. Bummer - loved the app.I love PopSugar fitness, especially the 21 Day Challenge by Jake Dupree.

8. I love the workouts themselves, but everything else is useless.Created an account and couldn't edit anything at all.

9. I was at least able to see workouts and schedule on Android but now does not open at all.

10. The download feature shows that I have downloaded the video but when I go to play it, it won't work.

11. On iPad it shows workouts but can't play them.

Steps to Troubleshoot & Fix Active Issues

1. Fix Active Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Active: Restarting the app will resolve most errors.
  2. Update the Active App. Here is how:
    1. On Android goto PlayStore » Search for "Active" » Open Active by POPSUGAR » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Active » click "UPDATE".
  3. Clear Active by POPSUGAR app cache: Clearing cached data will force your app to retrieve the latest data directly from Active servers.
    1. On Android, goto Settings » Apps » Select "Active by POPSUGAR" » click Storage » click "Clear Cache".
  4. Check Active app permissions. If any of these permissions required to use your device's features are disenabled, Active might not work.
  5. Uninstall and reinstall Active. If nothing else has worked, completely uninstall Active then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Active not working


2. Fix Active Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Active be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Active not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Active may not be able to connect to the Internet when running in the background.

Reported Issues