Contact ActiveFit Customer Service

Why should I report an Issue with ActiveFit?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Advanta Health Solutions, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. ActiveFit® is a healthcare app used by health plans and other sponsors to track and reward physical activity.

2. ActiveFit records steps walked and visits to more the 30,000 fitness facilities nationwide using geolocation and beacon technologies.

3. ActiveFit® app uses location services to record attendance at fitness facility locations.

4. NOTE: ActiveFit® is only available to participants in sponsored plans.

5. Continued use of GPS running in the background can dramatically decrease battery life.

6. Features offered may vary.

7. ActiveFit® is integrated with Google Fit® to share activity data with the app.

1. But you go to My Activities month view and it doesn't show that you hit your goal... It has a previous, less steps count from whenever it last synced.

2. Twice this month I have been shortchanged and fallen artificially short of my 10k goal (one day it said I walked less than 600 steps on a work day, which is impossible).

3. So how can one part of the app acknowledge it synced and the goal is met, but other part of the app doesn't? I want to make sure my day gets counted!Yet another trip to the gym on February 2nd where I was not able to record my gym visit because the app will not open.

4. The Smart Walking screen will show it synced with fitbit with over 10,000 steps and that my daily goal was met.

5. My steps disappear overnight, although they stay recorded in google fit (which works flawlessly).

6. It takes days to record my steps and often doesn't fully account for all steps.

7. I even got the alert saying I hit 10k steps, but the steps don't show up and says Google Fit has 0 steps.

8. It is impossible for me to sync steps from fit to ActiveFit even manually.

9. I'm missing a week of steps with 4 days over 10,000 that I'm not getting credit for.

10. I sent a message last week with a screen recording of my Google Fit record, but have yet to hear back.

11. I have another app too, to make sure that my steps are counted.

1. Fix ActiveFit Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart ActiveFit: Restarting the app will resolve most errors.
2. Update the ActiveFit App. Here is how:
   1. On Android goto PlayStore » Search for "ActiveFit" » Open ActiveFit » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ActiveFit » click "UPDATE".
3. Clear ActiveFit app cache: Clearing cached data will force your app to retrieve the latest data directly from ActiveFit servers.
   1. On Android, goto Settings » Apps » Select "ActiveFit" » click Storage » click "Clear Cache".
4. Check ActiveFit app permissions. If any of these permissions required to use your device's features are disenabled, ActiveFit might not work.
5. Uninstall and reinstall ActiveFit. If nothing else has worked, completely uninstall ActiveFit then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing ActiveFit not working

2. Fix ActiveFit Server issues & Internet Connection

1. Check network connection: An unstable Internet will make ActiveFit be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to ActiveFit not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, ActiveFit may not be able to connect to the Internet when running in the background.