Published by Mobilious on Aug 28, 2024

Report an issue with Home Fitness Coach.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Home Fitness Coach: FitCoach?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Mobilious to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Home Fitness Coach: FitCoach image 1 contact Home Fitness Coach: FitCoach image 2

Home Fitness Coach Customer Insights

1. After, giving me a price to buy it and trying to use it, I found that they set me at beginner level with exercises that would be considered warm ups rather than a workout.

2. Who's going to pull out their phone when they decide to eat?? Also please add options to choose sound layers - timer, instruction, and coaching.

3. Also tying in water consumption and fasting is great...except I'm not able to track my fasting because you can't enter the times you start and stop.

4. I understand all the negative reviews about it hard to watch on your phone, but after you know how to do the movements there is really no need to watch the screen, just concentrate on the exercise.

5. I selected the weekly plan to test it out, and I didn't notice I would keep paying until I cancel.

6. I have also found it impossible to reach teach support to help with the issue and cancel the service.

7. Unfortunately I need to cancel due to job loss and the app will not let me manage my subscription.

8. There is no cancel option on the app, so I tried to search the web to log in their website.

9. I am using and android phone and could not find any where to track weight.

10. I don't need a robot telling me I'm doing great.50lbs down and I'm in the best shape I've been in almost a decade.

11. Workouts are not customizable, you can't create your own and once you make the mistake of starting a workout just to see what it's like it's marked as completed and you can't restart it again.

Steps to Troubleshoot & Fix Home Fitness Coach Issues

1. Fix Home Fitness Coach Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Home Fitness Coach: Restarting the app will resolve most errors.
  2. Update the Home Fitness Coach App. Here is how:
    1. On Android goto PlayStore » Search for "Home Fitness Coach" » Open Home Fitness Coach: FitCoach » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Home Fitness Coach » click "UPDATE".
  3. Clear Home Fitness Coach: FitCoach app cache: Clearing cached data will force your app to retrieve the latest data directly from Home Fitness Coach servers.
    1. On Android, goto Settings » Apps » Select "Home Fitness Coach: FitCoach" » click Storage » click "Clear Cache".
  4. Check Home Fitness Coach app permissions. If any of these permissions required to use your device's features are disenabled, Home Fitness Coach might not work.
  5. Uninstall and reinstall Home Fitness Coach. If nothing else has worked, completely uninstall Home Fitness Coach then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Home Fitness Coach not working


2. Fix Home Fitness Coach Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Home Fitness Coach be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Home Fitness Coach not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Home Fitness Coach may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I want refund

    — by Mala Paramasivam 9 months ago

  • I need refund, i sm subscribe.

    — by Mala Paramasivam 9 months ago

  • My subscription for 3 months was paid for twice instead of once and I can't log into the app.

    — by joy cole 1 year ago

  • I need to cancel my suscription, please.
    I can’t bu the App
    Thnk u

    — by Rocío 1 year ago

  • I signed up for the wrong program. I thought I was signing up for chair yoga. I would like to cancel what I signed up for with your company. I would like a refund as I just signed up about an hour ago. Thanking you in advance for a prompt reply.

    — by Julie Wine 1 year ago

  • Please cancel my Subscription please

    — by Murray Bond 1 year ago

  • Cancellation

    — by Barbra Wine 1 year ago

  • I subscribed to FitCoach program today. My registered email is fadhelgraiet@redacted. Payment transaction was successful and received bank SMS confirmation.
    However, each time i try to login to the app, i have a message saying Email not registered , and i haven't received any notifications from the app on my email.
    Can you please check this issue and confirm back ?
    Email : fadhelgraiet@redacted
    phone : +97477775347

    — by Fadhel Graiet 1 year ago

  • I want to cancel my subscriptions

    — by Shabbir Hossain 1 year ago

  • I want to cancel my fitcoach subscription.Please do me a favor.

    — by josephine naag 1 year ago

  • I have a charge on my credit card statement for 29.99 and I didn’t subscribe to your program it was on Dec 26…. Please refund my money and unsubscribe me….

    — by Jan Mayeske 1 year ago

  • Please cancel.my subscription to this app. It was purchased on error by someone else. Also, please refund s $29.84 for the amount charged on my credit card January 6, 2023.

    — by Melissa Wilson 1 year ago

  • Found better app

    — by Christine Joy Ilao 1 year ago

  • I don’t have a subscription with you anymore but your company has been withdrawing 30..99 dollars monthly from my credit card. I have talked to my credit card to dispute the charges but the debits keep on showing in my account At the beginning I subscribe for 19.99 then it turn into 39.00 and don’t have the subscription and still have the debits since Agust I need somebody to call me at 2396348437
    I need you to cancel my subscription and start a refund process

    — by Carmen Cifuentes 1 year ago

  • I would like to cancel my subscription

    — by Leon B Jones 2 years ago

  • Please cancel my subsription

    — by Soporn 2 years ago

  • Hello, please cancel my subscription to Fitcoach, as i have a personal trainer, hence no longer require rhe fitcoach help.
    Please confirm.
    Thanks

    — by Bayan SHEGIROVA 2 years ago

  • Hello, please cancel my subscription to Fitcoach, as u have a personal trainer, hence no longer require rhe fitcoach help.
    Please confirm.
    Thanks

    — by Bayan SHEGIROVA 2 years ago

  • Please can I cancel my subscription this was completed by accident.

    — by Nic Chorlton 2 years ago

  • I already requested cancellation but continue to be billed. Please refund my money.

    — by Zetta Byrd 2 years ago

  • I have canceled my account and have never use the app and I have been charged twice. I had to create an account today in order to contact customer service. Please contact me to resolve this issue as I have not use the app has been deleted from my phone. Thank you.

    — by Brittany 2 years ago

  • My app does not open

    — by Henry Seiley 2 years ago

  • Deseo que se cancele mi suscripción de Fitcoach.

    — by Amarylis Miranda 2 years ago

  • I signed up this morning but must have entered my email incorrectly because the app is saying the don’t have an account with my email
    I paid thru paypal

    — by Shirley Scott 2 years ago

  • Trying to get app to work, send message, then get a message that I want to cancel, that’s not I want, I want the app to work!!

    — by Mark willaims 2 years ago

  • Finished my 30 day work out & want to continue,but the apt just shuts down,an option will come up but nothing happens when you touch screen, it is frozen the clicks out

    — by Mark williams 2 years ago

  • I signed up for a one-week trial ONLY and am now being billed $10+ PER WEEK that I did not want. Please unsubscribe me from FitCoach immediately! Thank you.

    — by Laurie Streitman 2 years ago

  • I want to cancel my subscription.

    — by Kim Lloyd 2 years ago

  • Please cancel! I have never used this on-line application, and was only browsing it, stop charging my account. Please send confirmation confirmation email to me to verify. Will I have to sue to stop this fraud instead?

    — by Thomas Casey 2 years ago

  • I tried to sign up for your 39.99 yearly specials, but Google made the password sign up so hard I have decided I do not need it. What business is it of Google's if I have used a password at another site or not? Sorry, very ticked off about this. Annette 760-382-9893

    — by Annette Pounds 2 years ago

  • I paid for FitCoach through PayPal but the app does not recognize me. I need to refund so I can repurchase or get my payment to reflect in the account. At present I cannot access the app and therefore cannot use my subscription time. Time is money and it is wasting

    — by JENNIFER MEIHOFER 2 years ago

  • I want to discontinue my subscription. I was charged by your company but when I check my phone subscriptions, I have none for your company. Please discontinue my subscription.
    Thank you,
    Trasi Ergen
    Tlergen@redacted

    — by Trasi Ergen 2 years ago

  • I need my subscription to be cancel I can't do it from google play thank you!

    — by elayni fernandez 2 years ago

  • I would like to get a refund for 649 pesos. I was under the impression that it is a monthly payment for 12 months, however I was charge one time for the 12 months subscription. I have the proof of payments so please refund my money back to my gcash app.

    — by Christine Joy Babol 2 years ago

  • I would like to get a refund for an amount of 649 pesos. I was under the impression that it's gonna a monthly payment, however it charged me the 12 months in one payment. I have all the proof of payment and would like to be refunded.

    — by Christine Joy Babol 2 years ago

  • Hello,
    I see that there are two payments on my credit card on May 18th and August 17th for $25.99 and $53.19 respectively. I don't remember signing up for this app. Please refund the money. Is this a scam? I may have to report to my bank. Please unsubscribe me as well. I don't see any Subscriptions under Google Play to cancel subscription as well.
    Thank you.
    Sony Wessel

    — by Sony Wessel 2 years ago

  • FitCoach did not send me any email confirmation.
    I purchased the 28 day and cannot log into the abb

    — by Adele 2 years ago

  • You have been taking money from my bank account for a subscription to FitCoach which I did not complete with you & I haven't got the app or downloaded it. I am requesting that you cancel the subscription you have assumed I asked for & refund the monies already taken. I have aleady contacted the bank & they have put a block on you taking any further money. I didn't complete all your forms for a subscription because that is not what I wanted but you already had my card details before I stop any further details being entered.

    — by Jane Andrews 2 years ago

  • I did not order this subscription. My phone was stolen and my email account has been hacked. I was charged 29.84 on my credit card and would like a refund back pease.

    — by Lorie Villanueva 2 years ago

  • My FitCoach app doesn’t load
    All there is a the logo
    I want a refund if it it’s fixed today
    Thank you

    — by Charles Herbstreith 2 years ago

  • I did not mean to purchase the guides $29.99. I would like a refund
    Thank you
    Dr. Lara

    — by Dr. Adrienne Lara 2 years ago

  • I need you to check if I have 2 accounts I paid through PayPal and I think I paid through my gmail account

    — by Patricia Ruvalcaba 2 years ago

  • Hi! I just paid by my Bank ID for 3 months. But when i Washington donerade your page reset and I dint get to fullfill the registraton. No im not able to use the app, because it says Thatcher i must pay (again). What do i do? How can we connect my purchase to the app?
    Thanks, Linda

    — by Linda Mickelsson 2 years ago

  • I signed up for 3 months I have received no contact back and cannot access the program it says my email address is not registered. The money was taken out of my Amex card immediately what is going on please refund my subscription cheers Karen

    — by Karen Cooke 2 years ago

  • Cancel my subscription it kept tell me that it was trying to find instruction on exercise and need to explain more about
    Getting started

    — by Pam Langham 2 years ago

  • Please Cancel My subscription on FitCoach.I wasn't impressed it kept tell me it was looking for instructions on preforming the exercises, and has all kind of app connected to my phone.thank you..8/24/2022

    — by Pam Langham 2 years ago

  • Please cancel my subscription

    — by Molly Macom 2 years ago

  • Hi
    I'm add to my plan intence fat burning and and wait loose nutrition for£3.99. This price per year?

    — by Olga Yukhymenko 2 years ago

  • Hi there!

    Unfortunately I am unable to use the Fitcoach application, for personal reasons.

    Please cancel my monthly subscription for robbieslaney@redacted

    Kindest regards

    Robbie Slaney

    — by Rob Slaney 2 years ago

  • I purchased at the reduced rate on Monday, and I did not receive an email and I am not registered as an account. But the money did get taken out of PayPal. I either want my account made or refund PayPal

    — by Sandy Elkins 2 years ago

  • I signed up and paid using PayPal through Facebook. But after paying it just kept giving me the option to pay. Not to make an account. I already received an email from PayPal for the receipt.

    — by Quinton 2 years ago

  • I signed up for one month and paid then it asked me to pay again and did not send any email. I got confirmation of payment from my card

    — by Renee Vaughn 2 years ago

  • Please cancel my subscription, August 4, 2022

    — by Michael Liddie 2 years ago

  • Need to cancel FitCoach subscription. Userid: kajohnson9@redacted

    — by Keith Johnson 2 years ago

  • I signed up originally for the app at a reduced rate for 3 months. I was unaware it was a automatic renewal every 3 months until I was charged was another 3 months for over $53. I am no longer using the app and would like to cancel my subscription and receive a refund for the recent charges. Please let me know asap. I am retired on a social security income. That $53 is alot of money to me.
    Thank you

    — by Kathleen Kellogg 2 years ago

  • I’m getting emails from you but then when I try to login it says “email address does not exist”. Therefore I can not access through the app or other

    — by Marna Poulson 2 years ago

  • Hello!

    I would like to cancel my subscription please. Because my subscription did not work and I was charged 11,99€. I ask them to cancel my subscription and transfer me back my 11,99€.

    With kind regards

    Raffaella Grumeth

    — by Raffaella Grumeth 2 years ago

  • please cancel my next subscription from August 15

    — by Nami 2 years ago

  • please cancel my next subscription from August 15

    — by Nami 2 years ago

  • I bought 2 subsciptions. One of 25.99 € and the second one of 29.99€ both paid the 26th of july. Can you please cancel the 25.99€one and refond me?

    — by Christelle Villette 2 years ago

  • I paid for a one year plan. I started my first workout and had to stop for a minute and the app will not allow me to restart the workout. I can hold start down a d nothing will happen. This is ridiculous. The app should work!! Thanks

    — by Sam Hughes 2 years ago

  • I canceled and received a refund all the way back on 24 April 2022. On top of that I deleted your app from my phone.

    Now I’ve been charged as of today 23 July 2022 a charge of $53.19. I don’t even have your app on my phone and haven’t even used it other than the download back in April and I instantly within less than 24 hours canceled and received a refund on this app.

    The charge of $53.19 needs to be reversed or cancelled within the next 4 days otherwise I will dispute it with my bank!!

    — by Elizabeth Aguilera 2 years ago

  • The account was ant except My payment

    — by brian bean 2 years ago

  • I paid for Fit Coach already when I log into the app it says my email and is invalid maybe I did not set the account up right I paid first did not put my email in can you help send me a link so I can create a password and put my email address in so I can use the app I am paying for and also my last name is spelled wrong it is actually Jennifer Gurule please Help

    — by Jennifer Gurulle 2 years ago

  • Please send me a phone number ,so I may call.

    — by Steven Lawton 2 years ago

  • Fitcoach cancellation request

    — by Monica Agyeiwaa 2 years ago

  • I have cancelled the auto payment that I DIDNOT agree to. Please refund me for the previous two months as I have never even used this app

    — by Dee Wyatt 2 years ago

  • I didn’t want a subscription can u please cancel and refund my money Thanks in advance

    — by Michelle 2 years ago

  • I have been charged twice for my app… Is it possible to credit another month with the extra charge or refund it?
    Thank you

    — by Victoria Colonna 2 years ago

  • I never signed up for this service. I have been having 29.$94 subtracted from my bank account since March. I expect to fully be refunded.

    — by Lissa Hines 2 years ago

  • Please cancel my subscription to FitCoach

    — by Camille R Paolini 2 years ago

  • Hi there,
    As I don't see any helpful answer or change, I have to write again. Yes, I did unsubscribe but I would like to use the application until the end of the contract (April 2024).Please give me the possibility without be obligate to subscribe another fitness plan.
    Looking forward to hearing from you.
    Regards,
    Claudia Cecilia

    — by Claudia Cecilia 2 years ago

  • Good morning,
    I use the app and I am very happy with it, but since 4 days I cannot start any exercise because it always appears another subscription for 0,99 euro per month which I don't want.
    Please let me use the app without additional costs or obligations.
    Kind regards

    — by Claudia Cecilia 2 years ago

  • Hello, I cancelled my subscription through my iPhone 2 months ago and yet you are still charging me. Please can you ensure it’s now cancelled and find out how I can go about getting a refund?
    Thank you

    — by Maria gore 2 years ago

  • I just wanted to try out 1 month, Could i Cancel the subscription after this month. Thank you

    — by Jayden Park 2 years ago

  • Moneys coming out of my bank and I've not used this app at all! Can I have my money refunded.

    — by Elaine vidler 2 years ago

  • I don't use this cancel subscription

    — by James PAYTON 2 years ago

  • The app was not easy to navigate. Please cancel and refund the first month. As I could not figure it out and couldn’t use it

    — by Vickie Wheeler 2 years ago

  • Please cancel subscription...shows on PayPal as Actitech. Please issue a refund for the last two months. I thought it was cancelled but 2 months have still come out.

    Thank you.

    — by Tracey L Pagel 2 years ago

  • I paid $29.99 via my Amex card, but it is asking for another payment before I can use the app. I either want to be able to use app or cancel.

    — by Lori Manigo 2 years ago

  • Molim vas otkažite moju pretplatu na FitCoach. Pokušala sam preko googl play otkazati pretplatu ali je skrivena.
    Molim vas brzi odgovor o poništenju pretplate.

    — by Ankica Vukman 2 years ago

  • Bonjour
    Je souhaite résilier mon abonnement,
    Bien cordialement

    — by Cartoux sylvie 2 years ago

  • I would like to cancel fitcoach and the app id not giving me that option

    — by Jacara Fuller 2 years ago

  • I can't afford it, plan is too hard/don't have time

    — by Katie 2 years ago

  • I signed up and paid for the app. When logging in it says email address already used. Please help or refund me

    — by Angie Redpath 2 years ago

  • I am trying to cancel my subscription as I thought it was canceled a very long time ago . I have looked though all my subscription and PayPal where the subscription is saying it's being paid on and can not find anywhere saying I'm still subscribed but have been being charged for months and months

    — by shauna consaul 2 years ago

  • good afternoon i need a refund of my money i only paid to express 0.99 cents and they took 129 euros from me without my permission!!!! I haven't asked for anything for 1 year please I want an answer. i have 3 kids i need the money

    — by Mariana 2 years ago

  • cancel and refund the money please

    — by ANGELICA CORTES 2 years ago

  • I accidentally made two accounts last night one for gracieliscious@redacted and the other for gracieliscious-1@redacted I got charge for each one I wasn’t really clear on the instructions on the app but I would like a refund for one please if somebody could please call me back at area code 530-263-8960

    — by Grace 2 years ago

  • I was inquiring about the price on the app and later saw that I was billed for 59.99. I would like a refund on this as I have canceled the subscription. Please feel free to contact me at 9546995153

    — by Llondi Alexander 2 years ago

  • Hello,
    I am wanting my refund, due to I never could log in or change my password. Your app wouldn’t allow me. I emailed Emilie and explained to her and she never offered to re-set my password. She I will cancel your subscription and refund you. Now she is saying I Can’t get a refund. I paid in good faith ! Nor did your site state to join through daily fit.
    Saddened & Fustrated,
    Tina

    — by Tina Brown 2 years ago

  • I downloaded app from instagram proceeded to purchase a paln for $13.99per month and added $6.99 for and add on they sugested entered all my information the page crashed and when I tried to log back on it stated there is no account for me and attempted to charge my card again I would like my card to be refunded ASAP in the total of $20.98 PLEASE THIS IS DISGUSTING AND AFTER READING ALL THE REVIWES JUST NOW I DONT WANT NO BACK AND FORTH JUST MY MONEY BACK ASAP.

    — by JENEE RENISE GARCIA 2 years ago

  • Hello , I paid 1 month to use your app ( fitcoach) I tried cancelling my subscription because the next pay but I couldn't, £10.99 is been taking from my account am not very keen about it because I did not used it .

    Please I would kindly like a refund of the 10.99 that's been deducted from my account recently.

    I managed to cancelling the subscription today

    Please contact me on the number 07413591157

    Thank you!

    — by Kadijatou 2 years ago

  • I have been charged twice at $19.99. I will pay the initial charge (March 17) but demand refund for a second charge that currently says pending. I cancelled my subscription as I am not impressed with the app. Please refund the second charge of $19.99 ASAP.

    — by Susan 2 years ago

  • I paid for app through pay Pal but account never set up how do I fix this

    — by Kelly Bacon 2 years ago

  • I have been trying to cancel my subscription ASAP. Please Cancel ASAP

    — by Nancy Walters 2 years ago

  • Hello. A year ago I bought a one year subscription that I didn’t cancel and today I deducted money again. However, I no longer use the app. Is there a way to get my money back?

    — by Attila Pálfi 2 years ago

  • Pleas cancel my subscription and send a refund. This was not used and I don’t want it.

    — by Caleb Becker 2 years ago

  • Please cancel my subscription and send a refund. this was unwanted.

    — by Mikayla Becker 2 years ago

  • I can’t log into my app. It says my email is already being used. Because it already had me put in my email.

    — by Kris Pickens 2 years ago

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