Contact Moov Coach & Guided Workouts Customer Service

Why should I report an Issue with Moov Coach & Guided Workouts?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Moov Inc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Therefore it might be better to open source parts of the code, so that the community could fix it and even integrate Moov hardware into other apps... Anyway, some graphs are inaccurate, editing features are missing, coach volume changes system value, amount of coaching can not be adjusted, and background mode can not be turned off.Swim functions are really inaccurate.

2. And forget about exporting it to another app, or even a spreadsheet! I wanted an ankle tracker, but while I love the Moov hardware, it is not worth it until the software is brought up to scratch.Useful app with a very good concept! Unfortunately, I have a feeling that product managers/developers are not using it, so that they would fix all the rough edges.

3. I don't want to just adhere to, say, target pace, I want in addition to that to make sure I'm in a certain HR range, make strides of a certain length and don't hit the ground too much.I use MOOV for swimming tracking only.

4. 👎Used to be a great app, good device, poor customer service The app was easy to use and has sufficient options (additional exercises would be nice) Pairing with the device was straightforward.

5. The tracker and app is the best I've used of 3 devices (when it works), but customer service is abysmal.The hardware seems great but the app is terrible.

6. With brand new battery the problems persisted and tech support literally said, "sometimes bugs slip through the cracks so maybe an update in the future will fix the problems you've been having." and that was it.

7. Plus it says to make sure the seal is tight between the back and the front of the device but it only seals properly on one side.The HR Recording hasnt been working properly.

8. But the volume control affects the whole phone - you can't silence the frequent voice announcements without also affecting your music - and there are no options to disable the announcements in settings.

9. It tells you to hit the button on the moov device to sync and it rarely works.

10. Moov failed to recognize your workout.

11. I bought this because I cannot wear anything on my arms/wrists at work and wanted a step tracker.

1. Fix Moov Coach & Guided Workouts Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Moov Coach & Guided Workouts: Restarting the app will resolve most errors.
2. Update the Moov Coach & Guided Workouts App. Here is how:
   1. On Android goto PlayStore » Search for "Moov Coach & Guided Workouts" » Open Moov Coach & Guided Workouts » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Moov Coach & Guided Workouts » click "UPDATE".
3. Clear Moov Coach & Guided Workouts app cache: Clearing cached data will force your app to retrieve the latest data directly from Moov Coach & Guided Workouts servers.
   1. On Android, goto Settings » Apps » Select "Moov Coach & Guided Workouts" » click Storage » click "Clear Cache".
4. Check Moov Coach & Guided Workouts app permissions. If any of these permissions required to use your device's features are disenabled, Moov Coach & Guided Workouts might not work.
5. Uninstall and reinstall Moov Coach & Guided Workouts. If nothing else has worked, completely uninstall Moov Coach & Guided Workouts then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Moov Coach & Guided Workouts not working

2. Fix Moov Coach & Guided Workouts Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Moov Coach & Guided Workouts be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Moov Coach & Guided Workouts not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Moov Coach & Guided Workouts may not be able to connect to the Internet when running in the background.