Contact Bitstamp Customer Service

Why should I report an Issue with Bitstamp: Buy and Sell Crypto?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Bitstamp to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Cryptocurrency trading at the original crypto exchange includes Bitcoin (BTC), Ethereum (ETH), Dogecoin (DOGE) and many other cryptocurrencies.

2. With a proven track record, cutting-edge market infrastructure and dedication to personal customer service with a human touch, Bitstamp, a secure and reliable trading platform, is trusted by more than 4 million customers worldwide.

3. Use Bitstamp's app for a secure and easy introduction to crypto trading on the longest running crypto exchange.

4. Bitcoin (BTC), Ethereum (ETH), Ripple (XRP), Dogecoin (DOGE), Shiba Inu (SHIB), Polkadot (DOT), Cardano (ADA), Apecoin (APE), Avalanche (AVAX), Litecoin (LTC) and many more including USDC and USDT.

5. Enjoy advanced trading functionality, manage orders, no fees & trade crypto on the go on a secure crypto exchange.

6. Bitstamp is the world’s original and longest-running cryptocurrency exchange, supporting traders and leading financial institutions since 2011.

7. Starting your crypto trading journey or already a pro trader?

8. Whether through its intuitive web platform, crypto trading app or industry-leading APIs, Bitstamp is where crypto enters finance. Bitstamp USA, Inc. is licensed to engage in Virtual Currency Business Activity by the New York State Department of Financial Services. *Due to regulatory requirements, Buy and Sell options in the Bitstamp app are disabled for users residing in New York State.

1. Not to mention, you have to verify your identity to remove a credit/debit card for security purposes??? How is that a security feature? I should be able to remove a credit/debit card whenever I want with no extra verification process.false advertisement saying that their ACH withdrawals are "instant" implying you get your money instantly.

2. Since I started the verification phase, I realized that it failed, as it does not recognize countries such Saudi Arabia to send the code.. Why you add it in the list if you didn't recognize it 🤔.

3. Other apps=same 4less info.After two withdrawals, my account was blocked, and I contacted one of the Bitstamp employees.

4. After a 40-minute conversation that included beginner-level questions such as what the color of the Bitstamp software is and what we need to enter our Bitstamp account, etc., my account is still blocked.

5. In my opinion, it's better to leave Bitstamp aside.Unless, forcing me to use 2fa before I can use the app, set up Google authenticator via the QR code and code rejected every time.

6. No option for alternative such as yubikey.Way too picky on Pic's of ID & even want a 20 second video... Not a good sign...Generally quite a nice app.

7. They know it'll take time about a couple business days to get to you but they don't show that at all for the ACH withdrawal option.

8. Very misleadingOK app, I find it awkward to adjust the charts using pinch & zoom.

9. I've had an account forever and have never had to verify my self with a video.

10. Have always had problems with charts not updating correctly when switching pairs though, which appears to be a common problem.

11. Should we really give em voice and video data to go with our financial info? STAY AWAY.

1. Fix Bitstamp Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Bitstamp: Restarting the app will resolve most errors.
2. Update the Bitstamp App. Here is how:
   1. On Android goto PlayStore » Search for "Bitstamp" » Open Bitstamp: Buy and Sell Crypto » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Bitstamp » click "UPDATE".
3. Clear Bitstamp: Buy and Sell Crypto app cache: Clearing cached data will force your app to retrieve the latest data directly from Bitstamp servers.
   1. On Android, goto Settings » Apps » Select "Bitstamp: Buy and Sell Crypto" » click Storage » click "Clear Cache".
4. Check Bitstamp app permissions. If any of these permissions required to use your device's features are disenabled, Bitstamp might not work.
5. Uninstall and reinstall Bitstamp. If nothing else has worked, completely uninstall Bitstamp then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Bitstamp not working

2. Fix Bitstamp Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Bitstamp be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Bitstamp not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Bitstamp may not be able to connect to the Internet when running in the background.