Published by CEX.IO on Jan 31, 2024

Report an issue with CEX.IO Cryptocurrency Exchange.
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Why should I report an Issue with CEX.IO Cryptocurrency Exchange?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of CEX.IO to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About CEX.IO Cryptocurrency Exchange

1. IO Exchange App supports: Bitcoin (BTC), Ethereum (ETH), Bitcoin Cash (BCH), Polygon (MATIC), Litecoin (LTC), Ripple (XRP), Stellar (XLM), Avalanche (AVAX), Cosmos (ATOM), Tron (TRX), Dogecoin (DOGE), Basic Attention Token (BAT), Cardano (ADA), USD Coin (USDC), Tether (USDT), BNB (BNB), Polkadot (DOT), Uniswap (UNI), Zilliqa (ZIL), SushiSwap (SUSHI), and Solana (SOL).

2. Stay informed of your crypto operations, with clear explanations of all fees and commissions. - Passionate Support Team, which is eager to provide professional assistance throughout your crypto journey. The CEX.

3. We’re constantly expanding the number of supported markets, adding new coins to the list. Download the CEX. - Instant crypto purchases.

4. No need to figure out trading aspects, just swap crypto and fiat currencies in a few taps. - Deep liquidity.

5. Purchase, sell, and exchange crypto, enjoying intuitive app navigation. - Fast card-linking.

6. Chart your crypto path with the CEX. IO Exchange app! *Available depending on the user's country of residence.

7. Convert your crypto into fiat, and immediately send funds to your payment card. - Rapid card deposits and withdrawals.

8. IO Exchange app empowers you to trade, sell, and buy Bitcoin and other cryptocurrencies instantly, anytime, and anywhere.

9. Aside from the ability to trade crypto, you can also participate in staking*, and earn crypto rewards just by holding coins in your CEX. IO balance.

10. IO balance, or transfer cash to your debit/credit card in minutes. - Beginner-friendly Exchange feature.

11. Buy crypto in a few taps using the funding method that best suits your needs. - Instant Sell option.

CEX.IO Cryptocurrency Exchange Customer Insights

1. It is a platform to stick to for the longest possible time.An interesting exchange, from the pros: registration in London (with appropriate regulation), data encryption, a large number of pairs for trading, low commissions.

2. Overall it looks promising!The platform isn't clustered and menu's are well spread out allowing even a first time user to acclimatise fast.

3. Coinbase is way better.The platform isn't clustered and menu's are well spread out allowing even a first time user to acclimatise fast.

4. They launched new version with necessary trading capabilities (exchange-plus): stop orders, but I did not find some pairs that already added and exist in main platform.

5. The deposit and withdrawal options are also well organised which doesn't confuse a user.

6. The issue is clear...It does not allow you to verify your information!Love the app but when it doesn't work may the odds be ever in your favor.

7. The deposit and withdrawal options are also well organised which doesn't confuse a user.

8. Also noticeably the coins on the platform are well selected, and it isn't everything goes like other platforms.

9. If I didn't have to go through that whole process again considering I got verified on the app and on the site, I would've given the app maybe 3 stars, because another problem is the app didn't install.This app is a pain, everything takes for ever to do.

10. After getting my card registered, going through the verification process, and being verified it seems to forget all the hassles you went through just for that, and even after being verified it wants you to do all again.

11. The problem is they don't tell you what to fix after a Failed Attempt... And human help is to no avail because they're swamped with calls for help...No surprise there... they have serious issues throughout.

Steps to Troubleshoot & Fix CEX.IO Cryptocurrency Exchange Issues

1. Fix CEX.IO Cryptocurrency Exchange Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart CEX.IO Cryptocurrency Exchange: Restarting the app will resolve most errors.
  2. Update the CEX.IO Cryptocurrency Exchange App. Here is how:
    1. On Android goto PlayStore » Search for "CEX.IO Cryptocurrency Exchange" » Open CEX.IO Cryptocurrency Exchange » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CEX.IO Cryptocurrency Exchange » click "UPDATE".
  3. Clear CEX.IO Cryptocurrency Exchange app cache: Clearing cached data will force your app to retrieve the latest data directly from CEX.IO Cryptocurrency Exchange servers.
    1. On Android, goto Settings » Apps » Select "CEX.IO Cryptocurrency Exchange" » click Storage » click "Clear Cache".
  4. Check CEX.IO Cryptocurrency Exchange app permissions. If any of these permissions required to use your device's features are disenabled, CEX.IO Cryptocurrency Exchange might not work.
  5. Uninstall and reinstall CEX.IO Cryptocurrency Exchange. If nothing else has worked, completely uninstall CEX.IO Cryptocurrency Exchange then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing CEX.IO Cryptocurrency Exchange not working


2. Fix CEX.IO Cryptocurrency Exchange Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make CEX.IO Cryptocurrency Exchange be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to CEX.IO Cryptocurrency Exchange not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, CEX.IO Cryptocurrency Exchange may not be able to connect to the Internet when running in the background.

Reported Issues