Contact CEX.IO App Customer Service

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1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
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3. Skip support wait times and emailing back and forth. Get help immediately.

1. It is a platform to stick to for the longest possible time.An interesting exchange, from the pros: registration in London (with appropriate regulation), data encryption, a large number of pairs for trading, low commissions.

2. Overall it looks promising!The platform isn't clustered and menu's are well spread out allowing even a first time user to acclimatise fast.

3. Coinbase is way better.The platform isn't clustered and menu's are well spread out allowing even a first time user to acclimatise fast.

4. They launched new version with necessary trading capabilities (exchange-plus): stop orders, but I did not find some pairs that already added and exist in main platform.

5. The deposit and withdrawal options are also well organised which doesn't confuse a user.

6. The issue is clear...It does not allow you to verify your information!Love the app but when it doesn't work may the odds be ever in your favor.

7. The deposit and withdrawal options are also well organised which doesn't confuse a user.

8. Also noticeably the coins on the platform are well selected, and it isn't everything goes like other platforms.

9. If I didn't have to go through that whole process again considering I got verified on the app and on the site, I would've given the app maybe 3 stars, because another problem is the app didn't install.This app is a pain, everything takes for ever to do.

10. After getting my card registered, going through the verification process, and being verified it seems to forget all the hassles you went through just for that, and even after being verified it wants you to do all again.

11. The problem is they don't tell you what to fix after a Failed Attempt... And human help is to no avail because they're swamped with calls for help...No surprise there... they have serious issues throughout.

1. Fix CEX.IO App Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart CEX.IO App: Restarting the app will resolve most errors.
2. Update the CEX.IO App App. Here is how:
   1. On Android goto PlayStore » Search for "CEX.IO App" » Open CEX.IO App - Buy Crypto & BTC » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CEX.IO App » click "UPDATE".
3. Clear CEX.IO App - Buy Crypto & BTC app cache: Clearing cached data will force your app to retrieve the latest data directly from CEX.IO App servers.
   1. On Android, goto Settings » Apps » Select "CEX.IO App - Buy Crypto & BTC" » click Storage » click "Clear Cache".
4. Check CEX.IO App app permissions. If any of these permissions required to use your device's features are disenabled, CEX.IO App might not work.
5. Uninstall and reinstall CEX.IO App. If nothing else has worked, completely uninstall CEX.IO App then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing CEX.IO App not working

2. Fix CEX.IO App Server issues & Internet Connection

1. Check network connection: An unstable Internet will make CEX.IO App be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to CEX.IO App not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, CEX.IO App may not be able to connect to the Internet when running in the background.