Published by ConsenLabs co, ltd. on Oct 20, 2023

Report an issue with imToken.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly


Why should I report an Issue with imToken: Crypto & DeFi Wallet?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of ConsenLabs co, ltd. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact imToken: Crypto & DeFi Wallet image 1 contact imToken: Crypto & DeFi Wallet image 2

About imToken: Crypto & DeFi Wallet

1. Your secure crypto, Bitcoin, Ethereum and TRON wallet since 2016.

2. Manage tokens, track DeFi, trade NFTs, earn with games, and explore Web3. ● Store and manage 200,000+ tokens across 35+ blockchains - Bitcoin, Ethereum, Tron, Polygon, Base and more. ● Keep your assets safe with comprehensive security features including offline storage, hardware wallets, pin codes, biometrics and more. ● Conveniently track portfolio balances and coin prices powered by CoinGecko and DeBank. ● Earn yields and rewards by staking, lending, and other DeFi protocols. ● Access 10+ Layer 2 networks like Optimism, Arbitrum, Scroll, zkSync, and Starkware to enjoy faster and cheaper transactions. ● Send and receive popular ERC721 & ERC1155 NFTs seamlessly .

imToken Customer Insights

1. If you want to loss your hard money then install n buy token , u'll never get back in ur token amount.They are scammers recently I have lost my tokens 600+ usdt someone stolen from my wallet and also from few of my friends wallet So please avoid to use it I can share the screen shot if some don't believes RegardsDose anyone know a wallet compatible with Android and Phi Network because it keeps gas light my transactions as if i don't have enough to cover feesThe wallet doesn't feel unfamiliar if one's used TokenPocket.

2. However, it shows NFTs only on Eth chain which is not very satisfying.I've been using this wallet for a long time, and it's recommended to store your valuable crypto assets, but not for NFTs, the problem is that you can't view your collected NFTs, so you have to import your wallet or connect to OpenSea before you can view them all.In the crypto space, security is paramount.

3. I hope that you will make imToken more legible for all in the future.Very bad app i lost 30 usdt which someone has sent me but can't withdrawI'm a first timer using this app and it really disappointed me when I could not transfer my money to another account.

4. Defi positions and NFTs can be accessed with a click as it appears in a separate tab accessible from the main Wallet screen.

5. Nevertheless what is the point of all that if I can't read what's displayed on my screen (even with reading glasses!)? The default font size of imToken is small.

6. For two days now, I'm still struggling and waiting and thinking whether is it a scam app? How to solve this problem?My experience so far using imToken has been superb.

7. The UI/UX here typifies the much needed simplicity, convenience and high grade security required for a non custodial wallet.

8. They are cheated , never installed this app , transfer toker from imtoken to binance but it indicates that insufficient balance, even i enough token.

9. Notifications system, DeApp interaction, and wallet management is superb.

10. One can find lots of chains integrated into the wallet.

11. I acknowledge the smooth navigation that allows me to switch between supported wallets, unlike other platforms where assets are clustered haphazardly.

Steps to Troubleshoot & Fix imToken Issues

1. Fix imToken Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart imToken: Restarting the app will resolve most errors.
  2. Update the imToken App. Here is how:
    1. On Android goto PlayStore » Search for "imToken" » Open imToken: Crypto & DeFi Wallet » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for imToken » click "UPDATE".
  3. Clear imToken: Crypto & DeFi Wallet app cache: Clearing cached data will force your app to retrieve the latest data directly from imToken servers.
    1. On Android, goto Settings » Apps » Select "imToken: Crypto & DeFi Wallet" » click Storage » click "Clear Cache".
  4. Check imToken app permissions. If any of these permissions required to use your device's features are disenabled, imToken might not work.
  5. Uninstall and reinstall imToken. If nothing else has worked, completely uninstall imToken then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing imToken not working


2. Fix imToken Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make imToken be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to imToken not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, imToken may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I want to delete it because I do not know how to work with it

    — by Reza Moradi 2 years ago

  • reza.moradi0041@redacted

    — by Reza Moradi 2 years ago

  • Imtoken

    — by Reza Moradi 2 years ago