Published by Digifinex Team on Feb 23, 2024

Report an issue with DigiFinex- Crypto Exchange.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with DigiFinex- Crypto Exchange?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Digifinex Team to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact DigiFinex- Crypto Exchange image 1 contact DigiFinex- Crypto Exchange image 2

About DigiFinex- Crypto Exchange

1. Supported cryptocurrencies on DigiFinex include: Bitcoin (BTC), Ethereum (ETH), Tether (USDT), Sui (SUI), Pepe (PEPE), Arbitrum (ARB), Ordinals (ORDI), Cardano (ADA), Polygon (MATIC), Polkadot (DOT), Solana (SOL), Dai (DAI), Uniswap (UNI), and 700+ other types of cryptocurrencies. - DigiFinex is the most trusted platform for building, managing, and tracking your cryptocurrency portfolio. - Seamlessly and securely send and receive cryptocurrencies worldwide. - Stake cryptocurrencies and earn rewards such as Ethereum and Tether. - Learn how specific cryptocurrencies operate to start earning crypto. - Stay updated with the latest cryptocurrency news and track prices. - Participate in new user activities and earn up to 100 USDT in rewards. - Join the flexible wealth management program to earn annual returns of up to 15%. - Opt for advanced wealth management programs for annual returns of up to 50%. - Customized wealth management plans with higher returns are available for high-net-worth individuals. - DigiFinex provides Proof of Reserves (POR), ensuring that customer assets are held in a 1:1 ratio. - Information security is guaranteed to safeguard your assets. - Financial transparency and Merkel Tree audits are provided. - Our platform's core is built on advanced encryption and security mechanisms, with our security team continuously working to protect you and your assets from emerging threats. - Strong security features are provided for all users, including registration with two-factor authentication, password protection, whitelist management, and TSS-type deposit addresses. - Start exploring web3 applications and new projects, including new coin launches on Launchpad and more. - DigiFinex offers extensive guides and tutorials to help you understand the web3 world. - Use advanced trading tools to buy, sell, and earn rewards. - Utilize deep technical analysis, real-time orders, and charts powered by TradingView technology. - Various advanced tools are available for researching and analyzing the cryptocurrency market, assisting you in making informed trading decisions.

2. Upholding the values of diversity, integrity, and trustworthiness, DigiFinex provides users with secure 24/7 services for buying, selling, trading, storing, and staking cryptocurrencies.

3. To date, we have accumulated over 6. 4 million registered users from 150+ countries, with 700+ trading pairs and an average daily trading volume exceeding 2 billion.

4. DigiFinex, originating from Singapore and established in 2017, is a leading global cryptocurrency exchange.

5. If you require additional help, you can directly contact the DigiFinex customer support team at support@digifinex. com. ¹ Availability may vary in certain countries or regions.

DigiFinex- Crypto Exchange Customer Insights

1. DigiFnex xchange is a scam don't deposit any of your property in this app a big scam is going on in this app it freezes your property and keeps them roaming in the name of customer support 22 USDT (₹2000) has been grabbed, frozen, I can neither withdraw nor transfer it, ask for help, it keeps repeating the same thing that you have selected the wrong network You should not have sucked this network, you should have done this, you should have done that, if you keep roaming around lik very poor 👎This exvhage is a scam.

2. They frustrated me.SCAM SCAM SCAM AVOID!!!! They won't allow you to withdraw your money, rude customer service ending chat abruptly without any explanation, don't use them or you will lose your money!The app is very bad, anybody not satisfied I buy bfic coin but money deducted but bfic not addedFake exchange.

3. Stay away from this exchange if you don't want to loose your money.SCAM!! Using this app was a nightmare! They claimed to support a specific coin I was looking for.

4. Charge very high withdrawal fee, you spot order won't even trigger, there is noarket price to buy an asset at a given price.

5. I think the bitcoin company atmosphere was good blockchain appWallet maintenance/upgrades can happen randomly with no warning preventing you from depositing and withdrawing.

6. The experience is totally bad owing largely to the app always crashing, latest transactions not updated, and balances not updated to initiate a buy/sell order.

7. Their customer support is quick and friendly but all they tell you be patient and thanks for your patience.

8. I don't know if it's an issue of phone compatibility but it always says poor Network connection even at the highest speeds (1mbs+).

9. The price will drop significantly (more than 50%) from the lowest price on orderbook when you are selling and it will climb significantly when you are buying.

10. I bought more, losing even more money on transfer fees.

11. I contacted customer support and got no feedback.

Steps to Troubleshoot & Fix DigiFinex- Crypto Exchange Issues

1. Fix DigiFinex- Crypto Exchange Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart DigiFinex- Crypto Exchange: Restarting the app will resolve most errors.
  2. Update the DigiFinex- Crypto Exchange App. Here is how:
    1. On Android goto PlayStore » Search for "DigiFinex- Crypto Exchange" » Open DigiFinex- Crypto Exchange » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for DigiFinex- Crypto Exchange » click "UPDATE".
  3. Clear DigiFinex- Crypto Exchange app cache: Clearing cached data will force your app to retrieve the latest data directly from DigiFinex- Crypto Exchange servers.
    1. On Android, goto Settings » Apps » Select "DigiFinex- Crypto Exchange" » click Storage » click "Clear Cache".
  4. Check DigiFinex- Crypto Exchange app permissions. If any of these permissions required to use your device's features are disenabled, DigiFinex- Crypto Exchange might not work.
  5. Uninstall and reinstall DigiFinex- Crypto Exchange. If nothing else has worked, completely uninstall DigiFinex- Crypto Exchange then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing DigiFinex- Crypto Exchange not working


2. Fix DigiFinex- Crypto Exchange Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make DigiFinex- Crypto Exchange be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to DigiFinex- Crypto Exchange not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, DigiFinex- Crypto Exchange may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I am in need of deleting my account. I am a user from the United States. When I first set up my Digifinex account, it was legal here. Now, I have no ability to use it or trade on it. Explain to me what I need to do and what information I need to provide in order to complete this deletion process. Whatever funds remain on that account can go as well, I am not concerned.

    — by Daniel Drozd 7 months ago

  • TO WHOM IT MAY CONCERN:

    PLEASE DELETE MY ACCOUNT IN DIGIFINEX AS IT WAS MADE BY MISTAKE. I AM NOT INTERESTED IN CRYPTOCURRENCY EXCHANGE. SO I WON'T REALLY USED THIS SITE OR ACCOUNT. THANK YOU.

    — by Mel Ann Dara Mondano 1 year ago

  • Hello. I am writing with a request to delete my account.

    — by Mlodyboy97 1 year ago