Published by CaixaBank on Jul 7, 2023

Report an issue with CaixaBankNow.
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Why should I report an Issue with CaixaBankNow?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of CaixaBank to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About CaixaBankNow

1. Send money without commission through Bizum. 📱 Access to your digital bank from any place and web or mobile device. accounts, credit cards, debit cards, receipts, loans... ✔️ Ask NOA, your virtual assistant: a chatbot that will help you to look for anything you can't find in the app.

2. Will will tell you what is the best product for you. ✔️ With the app CaixaBankNow, you can now send money for free to any phone number through Bizum. ✔️ In addition, the app is compatible with Wear OS.

3. Download the CaixaBankNow app now, get access to a wide variety of services and make all the usual bank transactions online.

4. Consult the details of all the transactions you made in your bank accounts in an organized way (transfers, incomes, receipts, cash money in your card…).

5. Your online bank from your mobile phone with CaixaBankNow.

6. You can now send and receive money directly from Bizum without knowing the account number, only with a phone number.

7. Bring your online bank with you anywhere you go with the mobile bank app CaixaBankNow.

8. You will be able to access transfers, tax payments, receipts, Bizum, etc. immediately. ✔️ All the contracting options in the same place.

9. You can manage and control all the services of your bank on your device.

10. Select and manage Loans and Mortgages that CaixaBankNow offers that adapt best to your needs.

11. Find the ATM and the offices that are the closest thanks to an integrated app with the available services of the bank.

CaixaBankNow Customer Insights

1. Each time I try to transfer money or check exchange rate of currency.The App always says.... WITHOUT CONNECTION.CHECK CONNECTION AND TRY AGAIN..( SIN CONEXION COMPRUEBA LA CONEXION E INTENTALO DE NUEVO) always... I've contacted la caixabank , and I was told to desinstarle the App,clean up the cache,put off my phone, Put it on again, reinstall the app.Yet I'm totally still experiencing the same problem.Repeatedly crashes, fails to connect with the superfluous Caixa Bank Sign app, has illogical structure and design, digital card doesn't work half the time, have to physically visit a branch in person every 2-3 weeks to get a simple transaction to work.

2. Unacceptable during travel.Super annoying bug that wont let me open the app - please check your latest version dev team! Before this version was pretty useful, but now every time I open the app I'm stuck on the screen "We're replacing the coordinates card" - and it never fully loads.

3. I have an iphone and my language settings are english in case that helps anyone to debug or replicate my issue - hopeful that I can change this review to a higher rating, but I'd need to be able to access the app to do so :)App constantly asks for reviews.

4. I sent reports every time and it hasn't been fixed after 4 days without mobile access to my bank account.

5. As its available in many languages, it's also useful for those from other countries living in Spain.Having problems with money transfer and the exchange of currency.

6. Also keeping my review because the app keeps crashing randomly at the worst possible moment during transactions (happened to me today when verifying an online purchase)Update: the app is working much better now.

7. Disgraceful !!!Hola Caixa, why on earth do you think your app needs to replace Google Pay for mobile payments? That doesn't make sense.

8. The communication between Now and Sign is flawed and very often does not work, hence i can't do mobile transfers.

9. As I said once I'm in its pretty user friendly, although transfers were easier before and it was easier to see info on bizum payments.A genuinely easy to use app with lots of helpful features.

10. I asked the person in Caixa to help but said it was not possible.

11. I deleted the cache, deleted the data, uninstalled/reinstalled, restarted my device, and nothing works.

Steps to Troubleshoot & Fix CaixaBankNow Issues

1. Fix CaixaBankNow Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart CaixaBankNow: Restarting the app will resolve most errors.
  2. Update the CaixaBankNow App. Here is how:
    1. On Android goto PlayStore » Search for "CaixaBankNow" » Open CaixaBankNow » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CaixaBankNow » click "UPDATE".
  3. Clear CaixaBankNow app cache: Clearing cached data will force your app to retrieve the latest data directly from CaixaBankNow servers.
    1. On Android, goto Settings » Apps » Select "CaixaBankNow" » click Storage » click "Clear Cache".
  4. Check CaixaBankNow app permissions. If any of these permissions required to use your device's features are disenabled, CaixaBankNow might not work.
  5. Uninstall and reinstall CaixaBankNow. If nothing else has worked, completely uninstall CaixaBankNow then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing CaixaBankNow not working

2. Fix CaixaBankNow Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make CaixaBankNow be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to CaixaBankNow not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, CaixaBankNow may not be able to connect to the Internet when running in the background.

Reported Issues