Published by Alvexo on Nov 7, 2023

Report an issue with Alvexo Online Trading Plat.
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Why should I report an Issue with Alvexo Online Trading Platform?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Alvexo to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Alvexo Online Trading Platform image 1 contact Alvexo Online Trading Platform image 2

About Alvexo Online Trading Platform

1. The winner of the London Trader Show 2022 Best Product Innovation award, Alvexo’s mobile platform brings the full power of finance to your fingertips. *not available for existing ECN clients, other fees may apply. Alvexo. com is operated by HSN Capital Group Ltd which is regulated as a securities dealer by the Financial Services Authority of Seychelles with License Number SD030 located at HIS Building, Office 5, Providence, Mahe, Seychelles.

2. Selected as the Best Mobile Trading App at the London Trader Show Awards 2022, Alvexo’s award-winning multi-asset mobile platform offers a feature-rich ecosystem designed to match the needs of every type of investor.

3. With hundreds of derivative assets to choose from between popular stocks, commodities, currencies, indices, and ETFs, there is no shortage of places to hunt for opportunities at the derivatives broker named the Best Investment Product at the London Trader Show Awards 2022.

4. Whether browsing the latest financial news, monitoring assets with alerts, or scanning trading signals to pinpoint market openings, enjoy the full power of Alvexo’s value-added investing resources directly from your fingertips.

5. Alvexo’s instinctive mobile app simplifies every investing activity, from arriving at a brilliant idea to activating your trading strategy.

6. Before deciding to trade derivatives, you should carefully consider your trading objectives, level of experience and risk appetite.

7. Whether a newcomer or an experienced trader, the intuitive and user-friendly mobile app makes it effortless to navigate global financial markets.

8. Risk Warning: Trading derivatives involves a significant risk of loss that may not be suitable for all investors.

9. Realising your trading ambitions starts with seizing today’s investing opportunities.

10. Please ensure that you fully understand the risks and take appropriate care to manage the risk.

11. Make every trade count with Alvexo’s high-powered tools.

Alvexo Online Trading Plat Customer Insights

1. Note: i tried to login with account number that i received i email however same issueI heard about Alvexo Company from one friend, I started with the demo mode, as an ex-broker Alvexo had the most complete platform for online trading and for the forex that I use.

2. I will advice Alvexo for all beginners and professional who are in GCC and Middle East.alerts is not working and not all screens support landscape mode it needs a lot of features but it a nice experience for beginnersIf there is zero rating, i could have choosen it! Worest company in trading!! They will show you that they are expert but they are not at all.

3. It has great elements like live charts and stock market opening indicators, I also learned a lot new with the concepts section, 👌👌I started trading with Alvexo company with the idea of having a second entry.

4. Have spent more than 40,000 $ all is going in loss and when I try to speak one of the employee he never response but when he need me to deposit more, than he calls me immediately to depositI really want to thank Alvexo for the transparency and customer support services that was provided to me,not to mention the user-friendly app that provides me with all my trade needs.

5. It's so slow and impractical and lags so many times, which cost me more than $400 last month and when I submitted a request to withdraw my money I couldn't even after more than a week I'm still waiting.I have created an account, however when i try to log in it showimg me account not exist .. when i try to creat another account with same email address it showing me account already exist.

6. The user-friendly interface and available tools make trading the forex market efficient.

7. I started with a demo account since I'm new in the market, and worked well.

8. But definitely I will recommend the site.It's an incredible application that I would recommend to anyone who wants to learn or know a little more about trading.

9. They will put your money at high risk and then they will ask you to deposit more money, and at the end you are as a customer you are the looser! Don't believe them at all and don't gamble your money with them.

10. The only problem was with customer service don’t respond on time and this can get frustrating some times.

11. They have a good platform and a perfect team who guided me step by step in reaching my goal.

Steps to Troubleshoot & Fix Alvexo Online Trading Plat Issues

1. Fix Alvexo Online Trading Plat Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Alvexo Online Trading Plat: Restarting the app will resolve most errors.
  2. Update the Alvexo Online Trading Plat App. Here is how:
    1. On Android goto PlayStore » Search for "Alvexo Online Trading Plat" » Open Alvexo Online Trading Platform » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Alvexo Online Trading Plat » click "UPDATE".
  3. Clear Alvexo Online Trading Platform app cache: Clearing cached data will force your app to retrieve the latest data directly from Alvexo Online Trading Plat servers.
    1. On Android, goto Settings » Apps » Select "Alvexo Online Trading Platform" » click Storage » click "Clear Cache".
  4. Check Alvexo Online Trading Plat app permissions. If any of these permissions required to use your device's features are disenabled, Alvexo Online Trading Plat might not work.
  5. Uninstall and reinstall Alvexo Online Trading Plat. If nothing else has worked, completely uninstall Alvexo Online Trading Plat then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Alvexo Online Trading Plat not working


2. Fix Alvexo Online Trading Plat Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Alvexo Online Trading Plat be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Alvexo Online Trading Plat not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Alvexo Online Trading Plat may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Hi Alvexo team please deleted my account

    — by Pappu 1 year ago

  • Hello Sir/Mam.. Right Now I have no Money To Start my Account So That's why i am Deleting my Account...

    — by AmeenKhan 1 year ago

  • So somebody used my email without my permission and i and ive been recieving a lot of spam emails, so it would be nice if my account with my email (magnusfollmann@redacted) would be deleted
    thank you!

    — by Bo sørensen 2 years ago

  • Ilias Karachotza

    — by Ilias Karachotza 2 years ago

  • Madame, Monsieur, je tiens à vous informer par la présente de ma volonté de clôturer mon compte Alvexo que j'ai utilisé uniquement en démonstration. Je souhaite que cette opération puisse être réalisée dans les plus brefs délais conformément à la législation CCPA vs RGPD qui vous oblige à supprimer les données collectées préalable. La raison de ma demande de clôture a pour motif difficultés économiques. Je vous rémerci à l'avance. Cordialement

    — by Power Fred 2 years ago

  • i want to delete my alvexo account and disable it

    — by mariam 2 years ago

  • To whom it may concern,
    I hereby request Alvexo to delete my Alvexo account and all the data related to it, under article 17 of the UK GDPR that grants me the "right to erasure". This decision comes due to my time limitations and other personal issues. My account name is Erkand Kastrati and account number is 9247745. Bear in mind that the failure to comply by your business to my request can cost you £17.5 million or 4% of annual global turnover – whichever is greater – according to UK GDPR penalty for non-compliance. Looking forward to hearing from you.

    Regards
    Erkand KASTRATI

    — by Erkand Kastrati 2 years ago

  • I am not feeling to trade at the moment. Maybe in the future I might want to but at this moment of time i dont feel like i want to.

    — by Kyle Higgs 2 years ago

  • Plaese delete my account as soon as possible.
    Thanks.
    Edwin Paassen

    — by Edwin Paassen 2 years ago