Published by BDSwiss on Sep 30, 2024

Report an issue with BDSwiss Online Trading.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with BDSwiss Online Trading?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of BDSwiss to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact BDSwiss Online Trading image 1 contact BDSwiss Online Trading image 2

About BDSwiss Online Trading

1. BDSwiss Mobile App gives you quick and easy access to the financial markets, enabling you to speculate on the price of hundreds of assets including forex, metals, indices, energies and shares. More than 1. 5 million registered clients have chosen to open an account with BDSwiss and benefit from award-winning conditions, ultra-low spreads from 0 pips, a multi-regulated trading environment, advanced platforms, 24/5 multilingual support, exceptional execution and unparalleled trading services!

2. Download BDSwiss App and start trading within minutes. - Offering a complete trading environment with no need for desktop registration, BDSwiss mobile app enables you to open, fund and verify your trading account within minutes. - BDSwiss Mobile App is easy to navigate and features an intuitive order window that automatically calculates position size in your selected account currency as well as Take Profit and Stop Loss limits. - Includes a search bar, asset category sorting options and a favourites tab where you can easily index your most traded assets.

3. Our ultra-thin spreads start from as low as 0. 0 pips and there are no fees or charges on deposits or credit card refunds. - If you are new to online trading you may want to test your skills on our free Demo Account with virtual funds to practice trading with no risk. - When the markets are open for trading, our Support Team is always accessible on our in-app chat to answer your questions in real-time.

4. We offer support in 20+ native languages, over the phone, email and our in-app live chat. - We understand that when the time comes to withdraw your profits, you want to have confidence that you'll receive your funds as fast as possible; which is why we've developed a proprietary system that allows us to offer same-day withdrawals for most payment options. - We support all major payment methods, including Visa/Mastercard, Skrill/Neteller, Bank Transfer and many more payment options.

5. BDS Markets is an investment firm, incorporated in the Parliamentary Republic of Mauritius (Company Number: 143350) and is authorised and regulated by the Financial Services Commission of Mauritius (FSC) under License Number: C116016172.

6. Risk warning: Trading in Forex/ CFDs and Other Derivatives is highly speculative and carries a high level of risk.

7. If we don't have your payment method, just let us know and we will do our best to add it. * Full trading history available on all positions, across all platforms.

8. BDS Ltd (Registration No. 8424660-1) is authorized and regulated by the Financial Services Authority (the “FSA”, licence no. SD047).

9. Charts functionalities include multiple timeframes, as well as candlestick or line chart modes. - We offer deep liquidity and exceptional execution speeds.

10. Speculate only with funds that you can afford to lose.

11. These products may not be suitable for everyone and you should ensure that you understand the risks involved.

BDSwiss Online Trading Customer Insights

1. But when I want withdrawal they gave me money through foreign currency method in my bank account.

2. The graphs frequently freeze or don't show up thus rendering it pretty useless for trading - where speed fluidity is important (unless you want to loose money) My friend had already contacted them about it and got no response so I'm writing this here as a second review.

3. I was inactive because I withdrew everything in my account except for the profit and they didn't allow me to withdraw my profit the same way I withdrew my initial deposits (into the same account).

4. Not only did they call my wife and I repeatedly, wanting us to deposit money, they charged me $30.25 (of my profit) after 90 days of inactivity.

5. Also - the dark background is not available on android.The graphs are not appearing complete, like the last candle under development is not appearing and not even the blue line indicating where is developing the graph.

6. What kind of a broker is this? I am so frustrated right nowFraud company I have deposited 100 dollars in Indian local bank mathod.

7. For that process i suffered more than 15 or more days to get my money back.

8. I am using EXNESS from very longtime and it the best Broker i have seen in all matters.I used the broker to learn some things and try Forex.

9. The account won't close for 5 years after usage which is a high personal risk in leak of information, and online exposure.

10. I think you should learn to use M Pesa, Airtel Money and Tigo Pesa.

11. The platform is best, but not for bigginers.I woke up this morning and cannot log into my bdswiss account.

Steps to Troubleshoot & Fix BDSwiss Online Trading Issues

1. Fix BDSwiss Online Trading Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart BDSwiss Online Trading: Restarting the app will resolve most errors.
  2. Update the BDSwiss Online Trading App. Here is how:
    1. On Android goto PlayStore » Search for "BDSwiss Online Trading" » Open BDSwiss Online Trading » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for BDSwiss Online Trading » click "UPDATE".
  3. Clear BDSwiss Online Trading app cache: Clearing cached data will force your app to retrieve the latest data directly from BDSwiss Online Trading servers.
    1. On Android, goto Settings » Apps » Select "BDSwiss Online Trading" » click Storage » click "Clear Cache".
  4. Check BDSwiss Online Trading app permissions. If any of these permissions required to use your device's features are disenabled, BDSwiss Online Trading might not work.
  5. Uninstall and reinstall BDSwiss Online Trading. If nothing else has worked, completely uninstall BDSwiss Online Trading then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing BDSwiss Online Trading not working


2. Fix BDSwiss Online Trading Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make BDSwiss Online Trading be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to BDSwiss Online Trading not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, BDSwiss Online Trading may not be able to connect to the Internet when running in the background.

Reported Issues