Published by Zoho Corporation on Nov 22, 2024

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Why should I report an Issue with Accounting App - Zoho Books?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Zoho Corporation to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Accounting App Customer Insights

1. But customer birthday or anniversary greeting sending option not available 😔 Still Good job zoho ❤️This is an awesome app exactly what I have been looking is it possible to make an offline app for the desk topQuickest, easiest and most used friendly accounting software I've ever used.

2. Also not getting notifications of payments made which is now hampering how I manage my business.One of the best accounting software, including more premium features available.

3. Given the start / stop nature of my work (and my brain), I find the onboard timer a little too basic to cope with my needs, so I use another tracker for that.

4. Also, the lack of offline access to any of the app's basic functions can make for a frustratingly slow experience in simple tasks when cell signal is bad or data is throttled.

5. In reports if you can add expense report download in excel so that all the expenses we can see in the report for the selected period.I never see something like that it's amazing, the best app, I rate 10 stars for this app, please make offline mode for desktop.

6. Zoho is supposed to save time but I've spent hours in useless sessions with help desk to end up spending more hours figuring it out on my own.

7. Good job developers keep growing.Have been using app for 6 months and out of nowhere the bank balances stopped showing.

8. (Customer details -> activities list -> click on an invoice...nothing!) Can't add comments on customer in app.

9. The App makes it so easy to enter exspenses on the go and even able to invoice customers where ever i am.

10. You have to tediously integrate them (doesn't always work), then you have to enter & re-enter info that was entered in one app, but was erased when migrated to a diff.

11. VERY FRUSTRATING!I struggle with this app because it's almost like I'm using a paper-based system! Sometimes the team gets the UI correct, and that's great, but it usually isn't that way.

Steps to Troubleshoot & Fix Accounting App Issues

1. Fix Accounting App Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Accounting App: Restarting the app will resolve most errors.
  2. Update the Accounting App App. Here is how:
    1. On Android goto PlayStore » Search for "Accounting App" » Open Accounting App - Zoho Books » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Accounting App » click "UPDATE".
  3. Clear Accounting App - Zoho Books app cache: Clearing cached data will force your app to retrieve the latest data directly from Accounting App servers.
    1. On Android, goto Settings » Apps » Select "Accounting App - Zoho Books" » click Storage » click "Clear Cache".
  4. Check Accounting App app permissions. If any of these permissions required to use your device's features are disenabled, Accounting App might not work.
  5. Uninstall and reinstall Accounting App. If nothing else has worked, completely uninstall Accounting App then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Accounting App not working


2. Fix Accounting App Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Accounting App be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Accounting App not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Accounting App may not be able to connect to the Internet when running in the background.

Reported Issues