Published by FreshBooks Cloud Accounting on Jun 14, 2024

Report an issue with FreshBooks Invoicing App.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with FreshBooks Invoicing App?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of FreshBooks Cloud Accounting to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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FreshBooks Invoicing App Customer Insights

1. #4 There is no option for a client to digi sign on the phone.I use the app every day to keep track of my billing, but they made a change to the app so that every single time I start the app, I am forced to see a screen that wants me to turn on notifications.

2. I have to wait for projects to load every time I start a new time entry, sometimes the Services section doesn't load at all, and there's no Monthly calendar view to be able to quickly go to previous dates.

3. For example I would love to add the option for having more customers on the basis plan without having to update to the more expensive plan which has a lot more features that I wouldn't be using.Its bad.

4. I'm happy with the software itself and customer service has been great.Love how user friendly both the app and website are and that you can have really good features for a reasonable price.

5. Hallelujah! - I have been using and depending on Freshbooks for around five years, and I still love it, but the quality of the Android app has been suffering over last year.

6. So I spend a lot of time editing my mileage tracking.

7. Slow load times and occasional failure to refresh the screen persist even on fast net connections, and tech support can't help.

8. If a trip is missed putting it in is time consuming, having it save frequent/recently used addresses would cut the time in half.

9. if anyone knows of a better app to record business mileage, let me know.Freshbooks, the invoice generator terrorists.

10. Special emphasis on the mileage tracking which feels incredibly patched together.

11. For what they charge for this service, I feel like we deserve better for a mileage tracking.Mileage tracking is terrible.

Steps to Troubleshoot & Fix FreshBooks Invoicing App Issues

1. Fix FreshBooks Invoicing App Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart FreshBooks Invoicing App: Restarting the app will resolve most errors.
  2. Update the FreshBooks Invoicing App App. Here is how:
    1. On Android goto PlayStore » Search for "FreshBooks Invoicing App" » Open FreshBooks Invoicing App » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for FreshBooks Invoicing App » click "UPDATE".
  3. Clear FreshBooks Invoicing App app cache: Clearing cached data will force your app to retrieve the latest data directly from FreshBooks Invoicing App servers.
    1. On Android, goto Settings » Apps » Select "FreshBooks Invoicing App" » click Storage » click "Clear Cache".
  4. Check FreshBooks Invoicing App app permissions. If any of these permissions required to use your device's features are disenabled, FreshBooks Invoicing App might not work.
  5. Uninstall and reinstall FreshBooks Invoicing App. If nothing else has worked, completely uninstall FreshBooks Invoicing App then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing FreshBooks Invoicing App not working


2. Fix FreshBooks Invoicing App Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make FreshBooks Invoicing App be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to FreshBooks Invoicing App not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, FreshBooks Invoicing App may not be able to connect to the Internet when running in the background.

Reported Issues