Published by Zoho Corporation on Nov 26, 2024

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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Site24x7?



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Why chat with our AI Site24x7 Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Site24x7.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. As it is now I don't even know if it's a minor warning or a full blown outage.Does the job but it's annoying that it often has multiple simultaneous alerts for the same event and doesn't provide any detail in the alert text once there is more than one alert - makes it impossible to know what is going on from my smart watchPush notifications not working on alerts.

2. Sending screendumps of latest alerts containing monitor names "This is notifications inside app" Support has now forgotten the core issue.

3. Yes, I'm sure it's very useful even during the day to alert you to other types of problems but if it can't wake you in the middle of the night when you most need it to have your back, then it fails badly.Not 5 stars because I'd really like to see a 1x1 widget for a single monitor, or overall status of all monitors.

4. I'd expect better than an application that can't get push notifications right.Given this is a monitoring platform, I want good alerts.

5. The existing widgets are too bigno more alerts notifications!!!awesome app, but it would be great to acknowledge notifications from the notification itself.

6. As it stands, I use an old BB Z10 configured with custom email alerts to notify me when it receives an email and it's loud as hell and WILL wake me in the middle of the night.

7. This is such a wasteThe "push notification" permissions granted to this application on install were meant for monitor alerts and not advertising.

8. Here's what the app needs: - Ability to select custom sounds and available sounds must be loud and irritating! - Ability to set volume independent of the phone settings, if possible.

9. It just tells you "you have 2 notifications." They really need to improve their notification game so I can actually tell if something is urgent or not.

10. now when i have multiple unread notifications and i get one more, i have to open the app to mark them read, so next time i can see the title of it from the lock screen.

11. How can this possible wake you up in the middle of the night? No phone monitoring app seems to understand this very essential function and I've tested a few.

Steps to Troubleshoot & Fix Site24x7 Issues

1. Fix Site24x7 Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Site24x7: Restarting the app will resolve most errors.
  2. Update the Site24x7 App. Here is how:
    1. On Android goto PlayStore » Search for "Site24x7" » Open Site24x7 » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Site24x7 » click "UPDATE".
  3. Clear Site24x7 app cache: Clearing cached data will force your app to retrieve the latest data directly from Site24x7 servers.
    1. On Android, goto Settings » Apps » Select "Site24x7" » click Storage » click "Clear Cache".
  4. Check Site24x7 app permissions. If any of these permissions required to use your device's features are disenabled, Site24x7 might not work.
  5. Uninstall and reinstall Site24x7. If nothing else has worked, completely uninstall Site24x7 then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Site24x7 not working


2. Fix Site24x7 Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Site24x7 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Site24x7 not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Site24x7 may not be able to connect to the Internet when running in the background.

Reported Issues

No Issues reported yet. Be the first to report one!