Contact Zoho Assist Customer Service

Why should I report an Issue with Zoho Assist - Remote Desktop?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Zoho Corporation to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Send an invite to the remote session from the Zoho Assist - Technician app or share the invitation URL with customers.

2. Zoho Assist - remote desktop software helps you remotely control a computer right from your Android device through the remote desktop app.

3. With the Zoho Assist - Technician app, you can control your customer’s unattended remote computer no matter where you are.

4. Enter the customer's email address to invite them to the remote support session.

5. Zoho Assist remote access software Capture screenshots instantly with a single tap.

6. This mode enables you to view the on-going remote access session's screen outside the app, while you browse across other apps in your mobile.

7. Transfer files to and from your android device during a remote access session.

8. Send and receive files even to a remote unattended computer.

9. That means, you can troubleshoot on remote computers without even needing the customer to be in front of it.

10. Deliver seamless remote support to your customers when they need it the most.

11. Not only that, you can provide remote support for unattended computers as well.

1. Also computers show in a random order for unattended mode, would be nice to be able to sort them or at least show in Alphabetical order.Love the app but after the recent update, I updated and it keeps popping up saying an update is available with an update button but no way to bypass it and I've already installed the update.

2. My only issues is that unattended access should be password protected and when closing windows it sometimes doesn't show closed when it actually is.

3. This app needs both mouse and keyboard support to make it useful.The app should offer the option to use the touchscreen as a touchpad.

4. See the Microsoft Remote Desktop app for a reference on using the touchscreen as a touchpad option.Disconnects me after something like 10 minutes.

5. Zooming in gets reset to fully zoomed out as soon as I start to move the mouse.I don't get how/why so many ppl have left negative reviews.

6. You have to click refresh to show that it actually closed.This app is useless for remote support.

7. Update: shake for feedback was fixed in a recent update, but other issues are still present.

8. Granted, I've only used Zoho Assist for about a week but I've concluded it's the best remote access app I've used and I've tried most.

9. This product is much more reliable when accessing it from a desktop computer through a web browser.My Note 10+ turns into a fireball if I use the app for like 10 minutes.

10. This used to be pretty decent but I also only used it a few times for family and friends.No way to delete characters/letters when typing on the android keyboard (G-Board).. also no modifier keys for ctrl+alt+tab+esc, etc etc.

11. The mouse is a bit lower than where you touch with the stylus, and clicking is extremely inconsistent.

1. Fix Zoho Assist Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Zoho Assist: Restarting the app will resolve most errors.
2. Update the Zoho Assist App. Here is how:
   1. On Android goto PlayStore » Search for "Zoho Assist" » Open Zoho Assist - Remote Desktop » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Zoho Assist » click "UPDATE".
3. Clear Zoho Assist - Remote Desktop app cache: Clearing cached data will force your app to retrieve the latest data directly from Zoho Assist servers.
   1. On Android, goto Settings » Apps » Select "Zoho Assist - Remote Desktop" » click Storage » click "Clear Cache".
4. Check Zoho Assist app permissions. If any of these permissions required to use your device's features are disenabled, Zoho Assist might not work.
5. Uninstall and reinstall Zoho Assist. If nothing else has worked, completely uninstall Zoho Assist then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Zoho Assist not working

2. Fix Zoho Assist Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Zoho Assist be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Zoho Assist not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Zoho Assist may not be able to connect to the Internet when running in the background.