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About Go Program Way2Go Card
1. There is no charge for using the official Go Program Way2Go Card mobile app, but message and data rates may apply. © 2022 Conduent, Inc. All rights reserved.
2. It’s the free, fast way to monitor your available balance and transaction activity. • Ability to view ancillary service charge information. a store? instead of having to cancel the card and wait for a replacement.
3. If you already have your GoProgram. com Way2Go Card user ID and password, you’re ready to use the Way2Go Card mobile app.
4. First time users: You must first enroll your Card account on the mobile app or at to get your User ID and Password for access.
5. Available for eligible Go Program Way2Go Card customers and accounts only.
6. Works with all Go Program® Way2Go Card® eligible MasterCard programs.
7. In order to determine if you are eligible to use this app, please refer to the back of your prepaid card.
8. On the back of your card, in the bottom right-hand corner, you will see the words GoProgram. com.
9. Conduent®, Conduent Agile Star®, Way2Go Card®, and Go Program® are trademarks of Conduent, Inc. and/or its subsidiaries in the United States and/or other countries.
Go Program Way2Go Card Customer Insights
1. If i can get it figured out, I would easily give this app 5 stars!For years I could not use the eppicard site.. login never worked.. but this has been a life saver!! Thank you to the GoProgram and this amazing app!! The text and call alerts are also very convenient! Having to call the 800 number was just irritating and they would charge you just for calling and checking your balance.
2. The number on the back sends you into an endless loop of computer prompts leading nowhere.Installed the app, chose the send notification for deposits, it doesn't work, also chose the send notification for if your account gets to be less than 30dollars, that also doesn't work.
3. I cannot find a customer service that isn't automated and will lead me to how to change my address.SMHMy card is for CS payments and there aren't any convenient options with this card.
4. Absolutely horrible, wish we had other options for these child support cards.Very difficult app to log into especially for somebody that cannot spell or has a hard time reading (dyslexia) have not seen a biometrics setting but it would be helpful to have.
5. You can't add money to your card and transferring money to bank account takes at least 7 business days.
6. The app itself is not so bad, but the inability to contact a real human regardless of what options you choose when calling the number on the back of the card is terrible.
7. It isn't right that I can't use my card how I want to and get denied many times trying to use for transactions when I know there is money in the account.
8. If you select the wrong option too many times, rather than get someone to help - it just hangs up! What a joke.*Update* Is there any purpose to having an app if it's only going to direct you to use the website? Just when I thought Way2Go couldn't get any worse it out did itself.
9. I'm also perplexed as to how there is a transfer feature, but when I attempted to use it the money was pending in my account for 2 days then a reversal credit 😐.
10. The problem? Ever since the update, the app doesn't work! There is no way to log in, it will only let me access through the website, and you cannot do anything there but basic functions.
11. It sometimes gets glitchy when I want to check my balance and I HATE that I'm unable to screenshot my balance or certain transactions when I need to.
Steps to Troubleshoot & Fix Go Program Way2Go Card Issues
1. Fix Go Program Way2Go Card Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart Go Program Way2Go Card: Restarting the app will resolve most errors.
- Update the Go Program Way2Go Card App. Here is how:
- On Android goto PlayStore » Search for "Go Program Way2Go Card" » Open Go Program Way2Go Card » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for Go Program Way2Go Card » click "UPDATE".
- Clear Go Program Way2Go Card app cache: Clearing cached data will force your app to retrieve the latest data directly from Go Program Way2Go Card servers.
- On Android, goto Settings » Apps » Select "Go Program Way2Go Card" » click Storage » click "Clear Cache".
- Check Go Program Way2Go Card app permissions. If any of these permissions required to use your device's features are disenabled, Go Program Way2Go Card might not work.
- Uninstall and reinstall Go Program Way2Go Card. If nothing else has worked, completely uninstall Go Program Way2Go Card then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing Go Program Way2Go Card not working
2. Fix Go Program Way2Go Card Server issues & Internet Connection
- Check network connection: An unstable Internet will make Go Program Way2Go Card be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to Go Program Way2Go Card not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, Go Program Way2Go Card may not be able to connect to the Internet when running in the background.
Reported Issues
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hello my name is Mick Anderson you can text me on 513 804 3301 email;mickandersonu410@redacted i will be helping you fixing locked cards disable account.
— by Mick Anderson 3 years ago -
I was told I'd receive my payment today but my balance is still zero. Can you please give me clarity about this so I'll know what's going on?
— by Raymond D Pittman 3 years ago -
I'm trying to use my card and its being declined
— by Talisa Turnipseed 3 years ago -
Received my new card in mail wendy Harris 16 Kinmont Dr waynesboro,VA 22980 540-569-6902 my Name is spelled incorrectly correct spelling is Wendy Sue Harris please correct this I have been held up for many months due to spelling of my name.Thanks wendy Harris
— by Wendy Harris 3 years ago -
I am locked out of my way 2 go account
— by Ashley Greene 3 years ago -
Authentication is locked and cardholder cannot perform this operation.
— by Christopher Henriquez 3 years ago -
Can activate my card. 5155 4916 1598 6414 12/23 817
— by Andrew bryant 3 years ago -
be famous you tube lnstagram tik tok
face book singers— by kyle 3 years ago -
My card has been suspended for possible fraud, I was not sure of password yesterday when trying to access account. Can you please unfreeze my account
— by Terry Creasman 3 years ago -
Hello! I am contacting because I am in the process of moving and found that my mail has being returned to sender and I have not received my way2go card. I have a few weeks worth of payments made to the card and have updated my address via the portal but need to know how to get my card delivered to my new place of residency. The unemployment website is showing the funds as sent but I have no way to access them. Can I update my address with your company or what are the next steps needed to get my card?
— by Karrah Patterson 3 years ago -
Locked from way2go account
— by Angel 3 years ago -
Hi my name is kristi , i have a card with u guys ending in #0555 , There has been an unused transaction on card on Sept 01 , 2021 for 39.97 that i did not make , please contact me for more information , i would like it to be fraud please .....
— by Kristi 3 years ago -
I locked my card
— by Jermall E Johnson 3 years ago -
Every time i set my security questions answer it’s not saving so every time i answer my security question on the app to unlock my card it’s saying incorrect answer,,, I’ve already been to GoProgram.com and i can’t reach a love person to help me
— by Cardale Spencer 3 years ago -
I’ve been trying to contact a live representative and have not been able to. It’s a scam!! I’ve transferred money from my way to go card and it’s Showing that it has been cleared but it’s not showing me where it was cleared to what bank account did the money go into because it’s not showing in the bank account that it’s not supposed to be in
— by Melissa Richmond 3 years ago -
Hello I would like to file a dispute for unauthorized purchase , Lawler’s Fireworks on July 4. I was not in town when THS Transaction took place.
— by Shresa Hewlett 3 years ago -
I've used my way2go card for one day and now it is locked. I need this money... I cannot find a phone number to talk to a live person
— by Miranda Wynn 3 years ago -
I have money posted on my account but not showing in account balance which means I can’t use my card
— by Lauraa Luu 3 years ago -
My card has been locked and I don’t know why. I’ve tried calling several times and no one seems to be picking up. I need this sorted out as soon as possible.
— by Solomon Slevkoff 3 years ago -
Card does not work
— by Cody Titman 3 years ago -
My card is locked n I don't k ow my identification number
— by Latrina Callahan 3 years ago -
my card is locked I can't use my money to pay bills
— by Anjel Trejo-Corona 3 years ago -
How can i unsuspend my way2go card
— by Josefina Lopez 3 years ago -
I want to stop automatic bank transfer. Option is locked.
— by Nathaly 3 years ago -
I need my deo payments to be forwarded to my way to go card immediately
— by Jamor Thompson 3 years ago -
I used the wrong pin and now my card is locked is there a way where I can get it working again
— by Luis Galvan 3 years ago -
My card is declining and I have money on there I think my card is locked
— by Daris jones 3 years ago -
I can’t access my account the unemployment has made the deposit but l don’t see it at the ATM
— by Abdessalem Ben Rhouma 3 years ago -
My Mississippi way2go card keeps saying declined but when I checked the balance it has plenty of money on it, is there anyway to fix this problem asap.
— by TELLY ALLEN 3 years ago -
My card got locked and I’m looking for a way to get it unlocked. Help me pls
— by Tony Tela-Alapati 3 years ago -
I'm requesting paper statements from Feb.2021 to July 2021. Thank u
— by Tawuana L. Allen 3 years ago -
I was told by some one at oesc that my account would unsuspected. Im trying to get a little bit more information to better understand whata going on and what it is that I need to do to access my account
— by Iesha T Leflore 3 years ago -
It won't give me over $200 and I can not transfer money
— by Renee york 3 years ago -
hi there my florida unemployment posted the money but my balance is showing $0.00
— by Racheal welsh 3 years ago -
I have imilab w12 and i have ipad and GloryFit is not compatible with ipad
Please resolve my issues— by Haseeb ali 3 years ago -
Apparently entered my pin wrong 3 times? Can I get some help in resetting it please? This is my child support card and even tho it’s only $94 a month, I need to get diapers and need access to use my card to cover payment. Thank You!!!
— by Angela Bickmann 3 years ago -
I can not take money out the atm with my way2go florida card. I have to pay my rent with cash. and i can not find a phone to talk to a live person. please help me
— by Evelyn Santiago 3 years ago -
My way2go card says its been disabled. I need my card fixed.
— by Candice Maxwell 3 years ago -
My card is locked and can not get a hold of anyone to activate my new card. I have bills due and can not pay them until I get this card activated
— by Shaun Upson 3 years ago -
I just got my replacement card because i lost my old one and I cant activate my card because it says my account was locked due to multiple attempts. I attempted a few times because it wont let me acrivate it even with the correct information. Please help. And when will I be able to use this?
— by Mikayla Martin 3 years ago -
I am not able to log into my way2go account. I am locked out. I forgot my security questions. Please help me get back in or who to contact. I cannot reach anyone at customer service. The last 4 of my card is 1120.
— by UMMIL SULUKI 3 years ago -
I cant get anyone on the phone to help me obtain my account number and routing number.
— by Kim daniels 3 years ago -
My pin is disabled
— by Roshonda Brown 3 years ago -
My card is not working i can not withdrawl any funds also my car is declining at every register.
— by Darryl Mason 3 years ago -
hello. i never got my way2go unemployment card yet i would like to check the status please
— by malbert bayani 3 years ago -
Need to have my card unlocked.
— by Jerry E Falls 3 years ago -
Why my unemployment benefits pay its not deposit on my card which was paud by unemployment on 08/22/2021
— by Yvonne Skrzeczyna 3 years ago -
It won't let me use my card and it's money on it
— by Sapphire 3 years ago -
Hey my account got locked I can’t seem to get it unlocked how can I solve the problem
— by Jorge 3 years ago -
My card is lock keep declining my purchases
— by Tekevier Badger 3 years ago -
My card is not working everything decline
— by Kahdijah Gadson 3 years ago -
My card is locked plz help
— by Cathy Smith 3 years ago -
I can't unlock my card after entering my information it ask for a special I'd number I don't have I do I get it?
— by Latrina Callahan 3 years ago -
Can’t get into my online account. I log in and it won’t let me enter my info. It’s the first time it does this to me. Wanted to dispute a charge.
— by Marlo 3 years ago -
my money is not om my card
— by lenessa moore 3 years ago -
my card has been suspended, and i would want it to be opened.. thanks
— by WILLIAM DIXON 3 years ago -
I was trying to set my account up so that I could check my account transactions on my app but i can't get into my acct. Can I start over completly or will I have to call that customer service and listen to the last ten transactions EVERY TIME?? PLEASE HELP
— by Brandi Jo Burkhead 3 years ago -
My card is disabled and I cannot make purchases please help me resolve this issue ASAP Thankyou
— by Toni lee 3 years ago -
Locked card cant do anything to unlock. Let my son buy a online play station game and has been locked since
— by Tracy L Merrifield 3 years ago -
Someone have got a card mailed and he has my pin because he transferred my payments to way2go card I have never received please help me cancel and order new 1 I had a payment of 1700 Aug 13 gone !
— by Raphael Gaskins 3 years ago -
My way 2 go card won't allow me access my funds because security reasons I guess people please help me with this
— by Joshua D Owens 3 years ago -
My card was stolen from p.o box and it's funds along with it. I have attempted to call way 2go. Been placed on hold disconnected more then twice I was told system was slow . I have canceled my card and ordered new one but I need to speak to someone in regards to replacing the $4479.00 that was stolen from me
— by Roxanne naranjo 3 years ago -
my card is blocked tried setting up a pin what do I do?
— by mario alvarez 3 years ago -
I can't access my account need help
— by Jaqueata 3 years ago -
I need to speak to someone .
1-702-888-2006— by Judith Casper 3 years ago -
I need a tracking number for my new card
— by frederick C lister 3 years ago -
I keep getting error message when I tried to login my account
“ Due to your card status, your account is currently disabled. “— by Albertina Page Long 3 years ago -
There was a purchase made in cali off my card. I live in vegas that's impossible
— by Elijah Macareno 3 years ago -
My card won't work at any store or atm. I'm on vacation and can't access my funds
— by Taryn 3 years ago -
Hello, these passed few days I’ve been trying to pull out money from the atm but it won’t let me. It keeps saying transfer canceled. Please help me out thank you !
— by yancy pereira 3 years ago -
I can not open my account Way 2 Go card
— by JOSE C HILASACA 3 years ago -
I haven't used this card in so long that I forgot my pin number. And in the process of guessing wrong I've apparently got a locked card now. It's strictly a child support card and I haven't got any for months due to my ex getting fired. That's why I forgot the pin number. I'm pretty sure I remember it now, but I'm locked out. Please advise, I need access to this money.
— by Louis Sutton 3 years ago -
Can someone please email me or contact me about my missing money it has been a week now I can be reached at (804) 501-8492 thanks in advance for your help because I’ve been getting the run around for 3 days now please help me I’m trying to bury my baby
— by Eric Wells 3 years ago -
I did a Money transfer on the 10th of August and it was cleared on the 12th and I have yet to receive my funds and I keep getting the run around and I’ve been hung up on 3 times while trying to get help. I need my money back on my Card because this transfer is taking too long and it seems like no one is trying to help. Can someone please get in contact with me.. Thanks
— by Eric Wells 3 years ago -
My account is locked I called after waiting on hold for hours they told me to send in some information to verify my identity I have this information but where do I email it to and what do I put the subject they said to email it to them where where is it this red what do I email it to them please email me and let me know so I can send my documents to get my account unlocked this is ridiculous I waited over a year to get my thanks for my card I've been using them and then for no reason you locked up my account this is absolutely absurd I need to know where to email them
— by Eric Silva 3 years ago -
Can you unlock my card please was putting in wrong zip code
— by Caliente Houston 3 years ago -
I can’t get my account unlocked.
— by Erica Maner 3 years ago -
My card was disabled!!!! I had forgotten my password and entered it 3 times. I locked myself out!!! Please help. I only have my birth certificate and all government forms and letters with my name and address. My wallet was stolen I DO NOT HAVE A PHOTO ID OR A SOCIAL SECURITY CARD! I HAVE A ONE YEAR OLD AND NEED MY MONEY TO SUPPORT HER PLEASE HELP
— by Courtney Nichols 3 years ago -
My card is locked how do I unlocked it
— by Gretchen Burkett 3 years ago -
my online card login didnt work true what rung why did they put suspicious scam on my card kindly get back to me an make my card bee working fine
— by Thomas Quigley 3 years ago -
My card won't let me get any money from ATM. It said that my pin exceeds the limit. Can you send me something so I can change my pin and use the ATM.
— by Alfonso Gaskins 3 years ago -
I show on the unemployment website my payments have been processed but the funds have not been added to my georgia go card
— by Cassie Ealey Hamby 3 years ago -
disputed about wrong charges made on my account
— by Deborah 3 years ago -
I've been trying to speak with some directly about my issue and can't seem to be able to speak to anyone. This is important and an emergency. Why does the phone continue to hang up on me without even giving the proper option to speak with an live agent?
— by Joseph Hamilton 3 years ago -
I can't make any transactions
— by Devin Smith 3 years ago -
I think my account with MT5 has been hacked, will you help plz,
— by Eskandar Najafzadeh 3 years ago -
I am trying to pay some bills and my card keeps getting declined. Help me with this issue please.
— by Devin Smith 3 years ago -
I am unable to use the funds on my account it's states that it's locked how do I get it unlocked
— by Abraham Molina 3 years ago -
not recognizing my user name or password it says it will send a link to my email but never get it..tried 6 times on the app and called at least 6-7 phone# NO live customer service
— by christine spinelli 3 years ago -
I cannot get my money off my card for some reason is it locked
— by Frances Taylor 3 years ago -
Supposed to be able to withdraw $500 out on This Way 2 Go card I can only withdraw 300 yesterday I took out 300 I should be able to take out another 300 today it says I keep reaching my limit now according to the policy I'm supposed to be able to take 500 out everyday but can I take 300 out I need to get money off my card this morning and I should be able to but I can't cuz it says I reached my limit now I took out 300 at 9 a.m. yesterday morning
— by James Lyle Isenhart 3 years ago -
My card is disabled. How do I unlock my card?
— by Omar Anderson 3 years ago -
Cards locked due to suspicious fraud I need my card unlocked can’t get anyone to answer phone have been trying all week
— by Jay Pirtle 3 years ago -
Same issue I'm seeing all down the board here. My account is locked called spoke to agent going to take 5 days for someone to call me back and the agent ask me for all info fro user to password freaking me out so bad got money just sitting there can't use it wtf why can't an agent just unfreeze the account the info I was using was not wrong either
— by Falin 3 years ago -
My cards says Authentication is locked . I will like to rectify it immediately.Thanks
— by Brian 3 years ago -
My card has money but when I tried to order myself food like the usual it keeps declining I’ve tried everything
— by Mysharee 3 years ago -
My way2go card isn't working and has a authenocation on it how do I get it off?
— by Gabriel Laird 3 years ago -
Hello, I've been trying to contact the fraud department to verify my identity. My account has been disabled or locked and I have not been able to access it.
— by Evalyn Chavez 3 years ago -
I need to order a new card and I can’t get through to anyone over the phone
— by Amy Dozier 3 years ago -
Card has been disabled. This company has screwed over so many card holders and is now under federal investigation.
— by Darren W Frazier 3 years ago
