Published by Wirex on Mar 4, 2024

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Why should I report an Issue with Wirex: All-In-One Crypto App?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Wirex to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Wirex: All-In-One Crypto App image 1 contact Wirex: All-In-One Crypto App image 2

About Wirex: All-In-One Crypto App

1. With a user base spanning 6 million individuals worldwide, Wirex is on a mission to democratize the financial landscape, making crypto and fiat currency universally accessible.

2. Elevate your financial freedom with the Wirex card – your passport to spending crypto and fiat wherever is accepted.

3. By using Wirex, you're saving up to 3% compared to other platforms, providing you with more financial muscle for your crypto ventures.

4. Look no further than the Wirex app, your ultimate companion for seamless, secure, and efficient management of both crypto and traditional currency.

5. Download the Wirex app today and open the door to a world where crypto and traditional currency coexist harmoniously.

6. Introducing the Wirex App – Your All-in-One Crypto and Traditional Currency Solution!

7. Whether you're a crypto enthusiast or a newcomer, Wirex's flexible plans accommodate your preferences.

8. Whether it's Bitcoin, Ethereum, Litecoin, or any of the extensive list of 60+ supported coins including ADA, EOS, MATIC, and more, Wirex ensures you're at the helm of your financial journey.

9. The Wirex app empowers you to establish your account in mere minutes, putting you in command of your digital currency universe.

10. Cryptoback™ rewards become your constant companions whenever you use your Wirex card in physical stores or online.

11. Seamlessly switch between crypto and fiat, benefit from Over-the-Counter rates, and wave goodbye to exorbitant exchange fees.

Wirex Customer Insights

1. Wirex is the worst card service I've come across, an absolute SCAMI've done lots of verifications within apps but this is the worst one, very small window for the ID and when it focuses (you cant choose where to focus) and you click the shutter it takes a good clear photo and then the photo gets blurred, i had to take tens of photos and all of them got blurred on the preview, no option to upload clear scans of your IDI've had to change my review to 1 star.

2. I do look forward to wirex adding more coins/tokens like the Flare coin (FLR) to their wallet fingers crossed.Beware: If you hold your crypto on their platform and don't transact for more than 18 months (as their terms & conditions say), you get a "storage fee" that is 0.003 BTC / DAY(!!).

3. Last issue (pending refund) is still pending and cost me some money.When I sign up for wirex card there was no storage fee, this organisation unilaterally inserted storage fee into the T&C by stealth where it is difficult to find retrospectively.

4. I love the conversion feature, the real time prices feature, multiple fiat currencies and crypto, Long term locking and interest growth feature, great customer service could get better, there's just so much pro's then cons another is the reward system every time you use the card in stores or on line.

5. Congratulations, Wirex, I'll never recommend you to anyoneDon't install this app, they will block your account suddenly and ask for verifications and stuff and you'll lose any access to your funds.

6. Now I've logged into my account and all my crypto that I had brought and my WTX from using my wirex card have vanished.

7. If wirex were treating customer fairly they would make sure customers are aware by prominent message on the screen instead of the many useless promotional banner.

8. I have reason to believe that Wirex is the next failed crypto business and they don't have the funds.

9. Storage fee is charged for storing worthless wirex token given to the customer by wirex.

10. I contacted support with ticket 590574 and no reply, not happy with this service anymore.The best ever.

11. How is it possible that you can't even agree on Terms and Conditions? Will you update or downgrade the app? I cant access my money.

Steps to Troubleshoot & Fix Wirex Issues

1. Fix Wirex Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Wirex: Restarting the app will resolve most errors.
  2. Update the Wirex App. Here is how:
    1. On Android goto PlayStore » Search for "Wirex" » Open Wirex: All-In-One Crypto App » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Wirex » click "UPDATE".
  3. Clear Wirex: All-In-One Crypto App app cache: Clearing cached data will force your app to retrieve the latest data directly from Wirex servers.
    1. On Android, goto Settings » Apps » Select "Wirex: All-In-One Crypto App" » click Storage » click "Clear Cache".
  4. Check Wirex app permissions. If any of these permissions required to use your device's features are disenabled, Wirex might not work.
  5. Uninstall and reinstall Wirex. If nothing else has worked, completely uninstall Wirex then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Wirex not working


2. Fix Wirex Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Wirex be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Wirex not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Wirex may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I need my account unblock. I've sent multiple requests to take off block on my account. Please verify my account to be unlocked

    — by Quantez Nathan perry 1 year ago