Published by Postbank Kenya

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Why should I report an Issue with Postbank Kenya Mobile App?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Postbank Kenya to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Postbank Kenya Customer Insights

1. Do your home work well coz this cannot serve us as other mobile banking apps.There is no option of registration yet they are asking for my username and password, I wrote my account mumber as username they reject, I wrote my of numbers as username it reject, how can I guess username yet I have not registered anywhere??? Frustrating..Worst bank in the world.

2. For the time being, postbank should just pull it down!!Mentioning that this app is compatible with all your devices doesn't necessarilly make it functional.

3. I am usually getting a wrong password error on the internet banking and they take a long time to reply.

4. Please improve... Thank youApp crash when start on Android Q device, please compatible with Android Q .

5. You had stated initially that I can transfer money directly to my mpesa account without the use of ussd but that is not what I see here.

6. Will update back to 5 stars once I could open it again, thanks~This really needs a lot of work to be done on it.

7. It is a blank pageThe new release (3.4) has fixed my problems.

8. Good work 👍Cannot login.

9. Its not even an app! Its a blank page 😥.

10. It also has new features and several other improvements too.

11. What is user Id? The app is very slow even on 4 network.

Steps to Troubleshoot & Fix Postbank Kenya Issues

1. Fix Postbank Kenya Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Postbank Kenya: Restarting the app will resolve most errors.
  2. Update the Postbank Kenya App. Here is how:
    1. On Android goto PlayStore » Search for "Postbank Kenya" » Open Postbank Kenya Mobile App » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Postbank Kenya » click "UPDATE".
  3. Clear Postbank Kenya Mobile App app cache: Clearing cached data will force your app to retrieve the latest data directly from Postbank Kenya servers.
    1. On Android, goto Settings » Apps » Select "Postbank Kenya Mobile App" » click Storage » click "Clear Cache".
  4. Check Postbank Kenya app permissions. If any of these permissions required to use your device's features are disenabled, Postbank Kenya might not work.
  5. Uninstall and reinstall Postbank Kenya. If nothing else has worked, completely uninstall Postbank Kenya then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Postbank Kenya not working


2. Fix Postbank Kenya Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Postbank Kenya be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Postbank Kenya not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Postbank Kenya may not be able to connect to the Internet when running in the background.

Reported Issues