Contact The Gluten Free Scanner Customer Service

Why should I report an Issue with The Gluten Free Scanner?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Scan Gluten Free to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Would have made it much easier to scan products in my cabinets, drawers and fridge if it could just be running in a window while my phone was stationary on my counter while I swipe stuff over it.3 out of 4 scans have no data and urge you to purchase the upgraded version.

2. I've seen complaints of the screen that stays you can find similar items if you buy the upgrade but it is important to note that the purpose of that screen is to tell you they don't have the barcode in their system and if you upgrade you can search their database for similar items.

3. I wouldn't trust my health with this.Love the convience of shopping with this app! It recognizes most popular food brand names and let's you know if it is gluten free or not just by scanning the barcode.

4. The first item just wouldn't scan at all, and the second was an item labeled gluten free, it scanned, but didn't show up in the DB.

5. The only problems I had were with seasonal products and barcodes coming up as different product items, but that is a minor inconvenience in my opinion.

6. I scanned a few household food items, and I was surprised that some well-known brand names were not recognized.

7. I know the devs are gonna shout "scan more items scan more items" but this app has put my health at risk and is not delivering on its promises.

8. I love that my scanned items save in a history and update if ingredients change.

9. No matter, you don't get charged again and so it is still worth it! Saves you time from doing the research yourself! Name brands are getting better at labeling their food products as GF, but it is not mandatory.

10. I plan to get the full version soon and have suggested this app to my family or friends wanting too.I downloaded this app to try it out as I suffer from a wheat allergy.

11. Would be nice if it could recognize more items by scan, otherwise, it's great!!!Too many items not in the list.

1. Fix The Gluten Free Scanner Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart The Gluten Free Scanner: Restarting the app will resolve most errors.
2. Update the The Gluten Free Scanner App. Here is how:
   1. On Android goto PlayStore » Search for "The Gluten Free Scanner" » Open The Gluten Free Scanner » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for The Gluten Free Scanner » click "UPDATE".
3. Clear The Gluten Free Scanner app cache: Clearing cached data will force your app to retrieve the latest data directly from The Gluten Free Scanner servers.
   1. On Android, goto Settings » Apps » Select "The Gluten Free Scanner" » click Storage » click "Clear Cache".
4. Check The Gluten Free Scanner app permissions. If any of these permissions required to use your device's features are disenabled, The Gluten Free Scanner might not work.
5. Uninstall and reinstall The Gluten Free Scanner. If nothing else has worked, completely uninstall The Gluten Free Scanner then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing The Gluten Free Scanner not working

2. Fix The Gluten Free Scanner Server issues & Internet Connection

1. Check network connection: An unstable Internet will make The Gluten Free Scanner be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to The Gluten Free Scanner not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, The Gluten Free Scanner may not be able to connect to the Internet when running in the background.