Contact Spoonful Customer Service

Why should I report an Issue with Spoonful: Food Scanner?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Spoonful to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. If I can I will change to a 5 once it's fixed!This App is proving to be a time, money and sanity saver! I recently have been prescribed a Low FODMAP, gluten free diet.

2. To be able to scan a barcode and pretty much instantly find out if a food is on my safe list is wonderful! The only reason I did not give the app 5 stars is that the scanner is too sensitive and will scan a package before it is focused on the barcode and then says the product info isn't available.

3. Developer's claim that this is "necessary to provide the level of service" is questionable when there are better apps out there that don't charge such a high fee.Useless. Wouldn't scan, so I reinstalled, then tried 10+ times to log back in before giving up & creating a new account.

4. I would like to be able to scan products to see if they are gluten free, low FODMAP and dairy free.

5. I'm a long time vegan who has recently adopted a low FODMAP diet.

6. It finally scanned, & every result was "this may be low, medium, or high fodmap, so look at Modash's app." Except when I scanned a can of Coke as an obvious control item.

7. I've recently had to go on the low FODMAP diet to identify my triggers and this has made things easier.

8. The vegan is less essential to me since I've been reading labels for years, but it would be nice to have both in a single view just for convenience.

9. I also like that you can submit any product that is not yet there (I mean, there's a lot of products out there!) and the developer gets back to you by email to let you know that he added it.

10. If a product isn't in their database, then I just send them a picture of product, the ingredients and a barcode and they email me back within the hour.

11. They add the product to the database and tell me if it's low, moderate or high FODMAP.

1. Fix Spoonful Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Spoonful: Restarting the app will resolve most errors.
2. Update the Spoonful App. Here is how:
   1. On Android goto PlayStore » Search for "Spoonful" » Open Spoonful: Food Scanner » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Spoonful » click "UPDATE".
3. Clear Spoonful: Food Scanner app cache: Clearing cached data will force your app to retrieve the latest data directly from Spoonful servers.
   1. On Android, goto Settings » Apps » Select "Spoonful: Food Scanner" » click Storage » click "Clear Cache".
4. Check Spoonful app permissions. If any of these permissions required to use your device's features are disenabled, Spoonful might not work.
5. Uninstall and reinstall Spoonful. If nothing else has worked, completely uninstall Spoonful then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Spoonful not working

2. Fix Spoonful Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Spoonful be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Spoonful not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Spoonful may not be able to connect to the Internet when running in the background.