Contact Diary with Lock Customer Service

Why should I report an Issue with Diary with Lock by Pointo?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Salt & Pepper Labs to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I'm legally blind, so that was a deal breaker with some other apps that I was considering.I was looking for a change of pace from the usual "write in a journal for a bit, then ditch it" mentality, and decided to look for an audio diary to keep.

2. Overall, I'd say it gave me more anxiety trying to fix the stupid problems it caused, than it helped work through other anxiety.Great app! Would like to submit 2 feature requests: 1) Ability to store audio clips on the cloud (maybe on a premium version?).

3. Other than that, I've been enjoying using this tool, great UX, this app is on the right track.👍🏼I love the style of this app more than almost any of the other journaling apps out there, but I absolutely hate that it doesn't save your work consistently.

4. The interface is also really well done, thoug, again, there are still some other features that could only make it better - NikolayIt's just a pretty audio recorder.

5. I like it's simplicity and look forward to more updates.It's really useful, I downloaded as a thing to do while bored, but now I'm using every night before going to sleep to summarize my day and practice my English.

6. It will be good if we can export our yearly diary as PDF, with good diary looking design.

7. Voice recording, just enough features without being too many, most importantly, the font is big enough for me to see without having to use accessibility features.

8. Would like to see a pause button in between voice notes as my son keeps interfering! A lock so people can't access.

9. I tested like 10 other journal apps before I settled on this one.

10. Looking forward on some features which will help and make it equivalent to the offline diary.

11. Sure it works, but could get the same thing from any other recorder.

1. Fix Diary with Lock Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Diary with Lock: Restarting the app will resolve most errors.
2. Update the Diary with Lock App. Here is how:
   1. On Android goto PlayStore » Search for "Diary with Lock" » Open Diary with Lock by Pointo » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Diary with Lock » click "UPDATE".
3. Clear Diary with Lock by Pointo app cache: Clearing cached data will force your app to retrieve the latest data directly from Diary with Lock servers.
   1. On Android, goto Settings » Apps » Select "Diary with Lock by Pointo" » click Storage » click "Clear Cache".
4. Check Diary with Lock app permissions. If any of these permissions required to use your device's features are disenabled, Diary with Lock might not work.
5. Uninstall and reinstall Diary with Lock. If nothing else has worked, completely uninstall Diary with Lock then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Diary with Lock not working

2. Fix Diary with Lock Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Diary with Lock be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Diary with Lock not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Diary with Lock may not be able to connect to the Internet when running in the background.