Published by Teladoc, Inc. on Oct 16, 2024

Report an issue with Teladoc Health.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Teladoc Health?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Teladoc, Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Teladoc Health

1. Teladoc Health connects you with complete care, at your convenience and an affordable cost.

2. With a suite of connected devices, in-home lab services and prescription delivery (in some locations), we cover most common health needs.

3. You’ll find what you need to get well—like 24/7 care—alongside primary care, therapy and programs proven to keep you well.

4. Sign up to see which telemedicine services are covered by your health insurance or employer.

5. Your health information is secure, private and compliant with federal and state laws, including the U. S.

6. Teladoc Health has been modernizing healthcare since 2002.

7. Teladoc Health providers and coaches will get to know you.

8. Instead of 15 minutes, you might spend an hour talking about your health and planning next steps together.

9. Then apply what you learn about your health and your habits to find the right path to your goals.

10. The app integrates with our devices and Apple Health to put data in your hands.

11. Our app brings together doctors, therapists, dietitians, nurses, coaches and self-guided programs that tend to every aspect of your well-being.

Teladoc Health Customer Insights

1. If everything works smoothly no problems, but if you need help resolving issues such as billing, good luck... The team has no interest in assisting.2020- 4 stars, Easy to use! Would give it a 5 star but it doesnt ever remember my pin and asks me to set it up every time.

2. ***Review updated and reduced to 3 stars, May 2023, bc of the frustrations i have had with making an apt with my therapist and the fact that the video call feature does not work right on my Android phone.

3. For the most part, it has great providers and makes it easier to get help for minor medical problems; it's ideal for people who have trouble going to the doctor.

4. Looks like it's been going on for YEARS? How is this ok?Great app! I really like it! Calling at the right time was key.

5. Most of the time, my phone is ringing within minutes of making the appointment.

6. I'd give Teledoc 10 stars 🌟 if I could.Having this option is nice for people like me who struggle with anxiety around doctors appointments.

7. First I waited a week for help, phone call didn't come through because of a call monitor app.

8. The number of times that I tried to schedule appointments and couldn't because "the time I requested was no longer available" is depressingly high.

9. Swiping doesn't always work on Android either and also messages do not always register as being read, even after being read.

10. Doesn't work, and if by some miracle you do get an appointment set up, you bet your bottom dollar it will be canceled.

11. Great telehealth app for on-demand medical help.

Steps to Troubleshoot & Fix Teladoc Health Issues

1. Fix Teladoc Health Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Teladoc Health: Restarting the app will resolve most errors.
  2. Update the Teladoc Health App. Here is how:
    1. On Android goto PlayStore » Search for "Teladoc Health" » Open Teladoc Health » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Teladoc Health » click "UPDATE".
  3. Clear Teladoc Health app cache: Clearing cached data will force your app to retrieve the latest data directly from Teladoc Health servers.
    1. On Android, goto Settings » Apps » Select "Teladoc Health" » click Storage » click "Clear Cache".
  4. Check Teladoc Health app permissions. If any of these permissions required to use your device's features are disenabled, Teladoc Health might not work.
  5. Uninstall and reinstall Teladoc Health. If nothing else has worked, completely uninstall Teladoc Health then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Teladoc Health not working


2. Fix Teladoc Health Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Teladoc Health be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Teladoc Health not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Teladoc Health may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I want to delete my account because I’m never going to use it , so I don’t want my personal information there

    — by Frisly 2 years ago

  • Hello, please delete my account data. Thank you in advance.

    — by Michelle 2 years ago

  • I have already requested my account to be deleted, but wanted to share my experience to help you improve your experience. I don't intend to use this service until it changes.

    I visited with a doctor over the phone. I opened by asking if she had the ability to refer me to a gastroenterologist. She did not answer my question, but proceeded to ask me several questions about what I was experiencing. When she finished, she told me that I needed to see a primary care doctor so they could refer me to a gastroenterologist. It is not clear that this service can't do what a general doctor can, and the lack of ability to choose the doctor I see through the service leads to a very inconsistent quality of care and experience. I was given a very unhelpful doctor, and that ruins the service for me.

    — by James Beeson 2 years ago

  • Delete teledoc account as i signed up for it prior to getting my jobs work id

    — by Elizabeth Conway 3 years ago

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